Customer Service & Relationship Management

An Open Platform To Discuss Newer Initiatives / Policies / Proceses / Technologies Adopted Across Industries In Customer Service & Relationship Management.

Tags:	Customer Service, Customer Care, 'Customer Service', 'Customer Care', Relationship Management, 'Relationship Management', CRM, 'CRM'
Category:	Business Area
Industries:	Advertising/PR/MR/Events, Banking, Communications and Networking, Consumer Durables, FMCG/Foods/Beverage, Hospitality, Hospitals, Insurance, Internet, Investment Banking, IT Products, IT Services, ITES / BPO / Customer Service, Management & Strategy Consulting, Private Banking/Wealth Management, Radio, TV & Films, Retail Chain/Logistics, Telecom/ISP, Transportation/Aviation
Functional Areas:	Business Models, Business Policy, Communication, Consumer Sales, Getting Started, Innovation, New Technologies, Pricing, Productivity & Performance, Strategy Alignment, Strategy Execution, Success Stories
Moderation:	All Members
Visibility:	Everyone
Members:	3247
Jobs:	58
Articles:	64
Questions:	42
Debates:	121
Idea Contests:	30

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Topic of the week : Jobs available in retail Go to Topic

Retail industry is coming in a big way and it is creating job oppurtunities...

Retail sector can create millions of job

After ITeS, the retail sector is touted to be the next biggest job spinner in the country. Till now, retail jobs in India have been looked at as low-paying and meant for plain graduates. But with organised retailing in the country poised to assume gigantic proportions, the sector will spawn a vast number of jobs across the spectrum, according to a recent study by Pricewaterhouse Coopers. The study said retail sales accounted for 10% of the GDP in '04, with a market size of $207bn, and the sec

Why Do people change jobs

Due to Company Polices/Wages

Due to there managers

141

179

Community Board

Debates in "Customer Service & Relationship Management"

Argue

Does India have significant "voter turnout" during the state and national elections??

1 referals, 1 arguments, 0 views

	Referred by Gurleen Kaur, Senior Consultant, XYZ \| 11 months ago

Argue

What is Corporate Culture?

0 referals, 1 arguments, 0 views

	Referred by Hiren Sheth, Cust. Service Manager, ICICI Bank \| Topic: corporate culture \| 11 months ago
	one of those focus areas that are always fully understood. vs one of those focus areas that are not always fully understood.

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Idea Contests in "Customer Service & Relationship Management"

Participate

Can any one guide me to setup a new business

0 referals, 2 ideas, 11 views

	Argument added by Bhanu Vishal, Assistant Manager, Reliance Communications \| Topic: Global Biotechnology Issues \| 1 year ago
	hi.......... it's very good that you have a hunger to do by own effert and as i think that u shold use the main frame and ur inspiration for that... but u asked a plan which can only be given by the owner of same type of company since this type of...

Participate

Corruption

0 referals, 1 ideas, 0 views

	Referred by Govind K, WY,CCJ \| 1 year ago

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Trends and Insights in "Customer Service & Relationship Management"

Comment

How to Attract Clients with Your Business Card?

664 referals, 2 comments, 17 views

	Commented by Virag Shah, Confidential \| Topic: Business Strategy \| 3 months ago
	Oh very nice information. i would like to share in simple things that " Business Card with Effectie presentation " gives good result. Presentation with Business card gives you chance for futher next meeting. As well Business card also required...

Comment

A box of kisses

0 comments

	Referred by Hiren Sheth, Cust. Service Manager, ICICI Bank \| Topic: Out of the Box Thinkling! \| 8 months ago
	Some time ago, a man punished his 3-year-old daughter for wasting a roll of gold wrapping paper. Money was tight and he became infuriated when the child tried to decorate a box to put under the Christmas tree. Nevertheless, the little girl brought the...

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Q & A in "Customer Service & Relationship Management"

Answer

how to improve the creativity in our mind pls tell ?

7 referals, 22 answers, 61 views

	Answered by Ardhendu Pal, Upgrading Knowledge Base, Researching in Computer Software/Hardware \| Topic: Best Practices by HR \| 3 months ago
	I'd like to say that creativity comes through creation of anything. Try to create new things if not at all you can make it just think of the ways to do it then may be ultimately you will succeed in your venture and may create impossible. No training...

Answer

How to answer " Why should we hire you ?"

886 referals, 57 answers, 344 views

	Answered by Ardhendu Pal, Upgrading Knowledge Base, Researching in Computer Software/Hardware \| Topic: how to prepare for interview \| 5 months ago
	Alas! in my case all these respected answer failed to get me a JOB..................... phew.............................

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Topics in Customer Service & Relationship Management

Media journalism Go to Topic

Journalism diversifies; welcome citizens!

Citizen journalism is the new emerging trend the world over. Are they going to be a threat to professional journalist is a million dollar question? A professional journalist has the prerequisite qualification and is trained in collecting and presenting news in an accurate, objective and balanced manner. More importantly he is aware of the general guidelines set by the government or press regulatory bodies with regard to ethics, principle and the do and don’ts of journalism. Whereas the citizen

Why is it so difficult for news media to embrace citizen journalism?

Top Rated Answer :

Excuse me, but what is citizen journalism? I am curious to know

What went wrong Go to Topic

Cause for CWG shame

Jugaad and [Chalta hai!] attitude of Organisers

Greed for money of corrupt ministers

women has the power to create, nurture and destroy Go to Topic

women can create, nurture and destry too. Is it right to say this?

Yes

role of school, law and society in a child girl rape case Go to Topic

What can you contribute for 'Rape case of a 10 year old girl in school timing within school premises'?


	9 Even worse punishment than death sentence
	1 Should have be killed by this time
	1 Understanding Rape

Media play a role to increase the rape

publish rape case on media

band rape case on media

self realisation Go to Topic

Collective gratification(Democracy) Vs Self gratification(Draconian Dictatorship)

Collective gratification

Self gratification

what is more important for survival - being true to self and the word or to be under the cover and follow the worldly trends?

being true to self

follow worldly trends

Skill / personal Enhancements Go to Topic

Indo-Canada Workshop - 6th and 7th Jan'11

The two days Indo-Canadian Workshop on “Urban Electric System Integration with PHEV Charging Stations and Solar Farms” is sponsored by ISTP (Canada) and GITA (India). Under the Canada-India Agreement for Scientific and Technological Cooperation, the two governments have agreed to foster joint activities aimed at generating new or expanded research and technology-based partnerships between the two countries (termed as Partnership Development Activities, PDA). The theme of this workshop is to dis

Workshop - Become Better Managers this weekend @ Noida

2 DAY WORKSHOP ON “ENHANCING MANAGEMENT SKILLS” WORKSHOP PURPOSE To provide managers and leaders (Fresh, New or Experienced) with practical skills to enable them to build and maintain constructive working relationships and so increase the opportunities for greater success. WORKSHOP OBJECTIVES The objectives of the workshop are to enable participants to: • have a thorough knowledge of their personal working style • recognise personal emotions and their effects on behaviour • respond positively to

Handling Difficult People At Workplace.... Go to Topic

How to handle difficult people at workplace?


	9 Be calm.
	7 understand the difficult person and work out ways
	2 Its Always Going to be There

Handling Difficult Conversations: What Your Supervisors Need to Know....


	10 Deliver criticism without creating confrontation and conflict
	2 diplomacy is the "key word"
	1 Try to be passionate about your job

Is government justified in rasing the prices of LPG ,Kerosene and other essential items to fund the commnon wealth games Go to Topic

Is governmnet justified in levying tax on essential items to fund common wealth games expenses

Yes

Is Insurance is necessary, what humans can do before insurance come into Picture Go to Topic

Humans are weak species

Yes

Is Insurance is Necessary now, What humans do before insurance come into Picture.

Is Insurance is Necessary for Human's. Before this insurance what humans can do, to save their family future needs.

What helps to retain a employee increment or motivation Go to Topic

Whos is to blame for employee exiting the company Boos ro Management

Boss is responsible

Management is responsible

Is the manager to blame for the exit of a reportee or employee

Company is resposible

Boss is responsible

Leading Recruitment Firm

An Open Platform To Discuss Newer Initiatives / Policies / Proceses / Technologies Adopted Across Industries In Customer Service & Relationship Management.

Customer Service, Customer Care, 'Customer Service', 'Customer Care', Relationship Management, 'Relationship Management', CRM, 'CRM'