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| Tags: | HR Business Development and Personal management |
| Web Url: | http://toostep.com/HR |
| Category: | Business Area |
| Industries: | Human Resources (HR) Consulting, Investment Banking, IT Services, ITES / BPO / Customer Service |
| Functional Areas: | Business Processes, Global Business, India, Outsourcing |
| Moderation: | Moderators only |
| Visibility: | Everyone |
| Members: | 668 |
| Jobs: | 303 |
| Articles: | 336 |
| Questions: | 67 |
| Debates: | 87 |
| Idea Contests: | 44 |
Topic of the week : Performance management: How to find the right KPIs for a customer focused sales force
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Understanding what the critical challenges are facing the sales environment...
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0 referals, 26 arguments, 89 views
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Retaining a customer is a bit easier as you already know him,you know his likes and dislikes.. importantly you can learn why he wants to go and can resolve and get him stay with your company...
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0 referals, 4 arguments, 4 views
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Commitment-based performance is the preferred option to fear-based performance. This will instill in every stake-holder the confidence, sense of belonging and timely completion of set task. Having said that, this method does not work where time and...
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11 referals, 27 arguments, 172 views
2231 referals, 43 arguments, 125 views
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Its a great study, Prof. Krishnamurthy, you have undertaken. Its an appalling state of affairs in BPO and Call Centre industries. You have really discussed every underlying issues involved in this sector. We cannot see from our own eyes the...
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YOUTH can only play a solid role in Road Safety. The advent of technology in the automobile sector converted majority of the youths into "stuntsmen"! You have a signboard "Speed that thrills, but kills" should be written as "speed that thrills, but...
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186 referals, 3 arguments, 0 views
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It is always tempting to take extreme positions because they are the positions that attract notice. But extremes are usually only useful for fixing the true position. Markets are good and bad, though there has to be a presumption that wholly free...
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111 referals, 2 arguments, 4 views
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"The Magic of Thinking Big" by David Schwartz could have impacted them very heavily! They will also mature, as the time goes by! There is no harm thinking big, but as you say, a number of them are not living in reality, but not all of them!
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706 referals, 15 arguments, 47 views
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Sometimes, there is a mix up of "personal" and "professional" responsibilities, which they can't absolve for various reasons! Spot decisions are hard to comeby when it comes to extra working hours, travel, cocktail parties, and in a situation where you...
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0 referals, 2 arguments, 6 views
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If you look at the actuarial calculation done by the Insurance companies in 70s and 2010 will give you the clear statistics of obsolescence. Technology is a continuum and not a finite entity! What you see today is what you don't get tomorrow - they...
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678 referals, 3 arguments, 8 views
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