Oracle CRM

customer relation management and oracle

Tags:	oracle, crm, customer relationship
Category:	Business Area
Industries:	IT Products
Functional Areas:	Application Software
Moderation:	All Members
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Members:	948
Jobs:	27
Articles:	30
Questions:	20
Debates:	17
Idea Contests:	14

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Topic of the week : Customer Relationship Management Software for IT Sales Go to Topic

Customer relationship management is a broadly recognized, widely-implemented...

Moments of Truth, Misery and Magic

This is one of my favorite articles....................... It's all about creating Moments of Magic! What is a Moment of Magic and where did it come from? In 1986 Jan Carlzon, the former president of Scandinavian Airlines wrote a book, Moments of Truth. In his book, Carlzon defines the moment of truth in business as this: “Anytime a customer comes into contact with any aspect of a business, however remote, is an opportunity to form an impression.” From this simple concept, Jan Carlzon took an

Which is more important in case of IT sales new customers or existing?

New Customers

Existing Customers

Community Board

Debates in "Oracle CRM"

Argue

Internet Banking in India is safe

339 referals, 15 arguments, 48 views

	Argument added by Shaillender Mittal, Director Sales, Uniken Solutions \| 1 year ago
	Building additional security measures always help, and in that I agree with Mr. Arora. In India, Bank of India is doing it correctly... protecting the entire connection pipe to its' customers using StarToken - which also includes SMS OTP (mobiles) as...

Argue

Are needs of virtual & Normal project team one and the same?

155 referals, 11 arguments, 63 views

	Referred by Hitesh Thakkar, Project Manager, Sun Microsystems India \| 1 year ago
	Virtual teams are a great way to enable teamwork in situations where people are not sitting in the same physical office at the same time. Such teams are used more and more by companies and other organizations to cut travel, relocation, real estate,...

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Idea Contests in "Oracle CRM"

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How do you create a good sales pitch?

79 referals, 8 ideas, 440 views

	Argument added by Mohit Aggarwal, Sales/BD Manager, Oracle \| Topic: Strategies to improve Sales management, forecasting, and lead-to-cash processes \| 2 years ago
	Amazing comment Mr. Arunangshu I loved it. Thanks for sharing your idea. Its pleasure meeting you on TooStep. Yes I saw you insight on intraday, it was interesting.

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How to Measure Project Success or Value?

114 referals, 7 ideas, 671 views

	Referred by Hitesh Thakkar, Project Manager, Sun Microsystems India \| 2 years ago
	I have been asked to come up with some ideas on how to measure its success/value. Anyone can offer me some ideas on simple measurements that I could implement.

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Trends and Insights in "Oracle CRM"

Comment

M&A, Consolidation, New Products ...compliance.. economy so many factors affecting IT companies performance....

0 referals, 0 comments, 0 views

	Referred by Hitesh Thakkar, Project Manager, Sun Microsystems India \| 1 year ago
	Very good Survey - TOP RISK FACTORS by IT COMPANIES..... http://www.cioinsight.com/c/a/Trends/Top-Risk-Factors-for-IT-Companies-134362/?kc=CIOMINEPNL06152010

Comment

Techie sues Airtel for Rs. 20 Crores

33 referals, 13 comments, 131 views

	Referred by k s iyengar, Director on Board, Freelancer \| 2 years ago
	There is an ugly drama that is unfolding in Bangalore where top telecom provider is being taken to courts by a Techie who had been arrested due to the wrong information provided by Airtel, and is now sueing Airtel for Rs. 20 crores. Airtel had given...

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Q & A in "Oracle CRM"

Answer

Online survey for IT and Software professionals in India

0 referals, 0 answers, 0 views

	Referred by vivek jothi, MBA/PGDM student, FH Nuremberg \| 7 months ago
	HI all, I am presently conducting an online survey for IT/Software professionals in India as a part of my MBA dissertation, i appreciate the participation of IT employees in the group and also please pass it on to your known people working in IT...

Answer

If given a choice which role (Developer, Team/Tech Lead, Project Manager) would you like to remove from an organization?

127 referals, 10 answers, 85 views

	Referred by Hitesh Thakkar, Project Manager, Sun Microsystems India \| 2 years ago
	If given a choice which role (Developer, Team/Tech Lead, Project Manager) would you like to remove from an organization?

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Topics in Oracle CRM

Pros & Cons of rejoining your ex-employer Go to Topic

Pros & Cons of rejoining your ex-employer.


	2 Pros & Cons of rejoining your ex-employer.

How to maximize your ROI and slash TCO. Go to Topic

ROI on CRM

Latest Answer :

ROI depends on the reasons for the CRM implementation. Most organizations I have come across are doing this primarily for automating their internal processes, rather than being more customer focussed, no matter what vendors like Oracle or SAP alk...

Evaluating CRM Software Go to Topic

The Future of CRM Software

I wanted to know about the future of CRM Software or technology. For this I read this article and now I am providing you some information about the future of the CRM technology . Sounds incredible? The fact is that everything in the above scenario is within reach today. All of the technology currently exists, and some small and mid-sized institutions are already beginning to implement parts of it. Better customer service and more productive cross-selling, all at lower costs and higher profits

Why Busniess Professional should avoid free CRM Tool ?


	3 Security
	1 Lack of Customization
	0 Not a right choice always

How CRM provides benefits for the customer Go to Topic

Business Benefits


	1 Flexibility to create unique customer experiences
	0 End-to-end processes within the industry value chain
	0 Drives the organization to more consistent, relevant interactions across all channels and touch points

Benefits of using SAP CRM

SAP Enterprise Portals generally offer over 200 predefined roles for various SAP solutions such as Enterprise Resource Planning, Supply Chain Management, Product Lifecycle Management and Supplier Relationship Management. These roles can be tailored further to suit specific conditions and requirements of a particular company. CRM, like database marketing, involves two very different types of professionals: Constructors (people with technical skills): This group comprises people who know about co

Best practices to implement, upgrade, or integrate SAP CRM Go to Topic

SAP Puts a Web 2.0 Spin on CRM Upgrade

SAP Puts a Web 2.0 Spin on CRM Upgrade The CRM 2007 update aims to bridge the gap between cool user-driven Web applications and fundamental enterprise applications. By James Niccolai December 04, 2007 IDG News Service (Paris Bureau) SAP on Tuesday announced an update to its customer relationship management (CRM) software with a Web 2.0-style interface that could help to increase usage rates among workers. Companies often report that usage levels for their business software is lower than they wo

Ways for a successful SAP CRM project implementation:

The ways are as follows : 1. SAP CRM project resource requirements could be very complex based on the functionality being implemented. The complexity multiplies if it is a global SAP CRM project because of legal and cultural requirements. You can count 50% success the moment you have staffed your project with the right resources. Build a core team that would assist you in staffing the project as you don't have prior SAP CRM project implementation experience. This would prevent you ending up wit

Open Source CRM Solutions Go to Topic

Open Source CRM systems - which one to choose

Paid CRM are the best

Open Source CRM offer more value

Opensource! Driver of CRM growth?

Last year we have seen a great wave of CRM vendors moving from On-premise CRM to On-demand CRM. So what will be the next move ?? OPEN SOURCE obviously!!! One aspect in particular that may have been overlooked, according to a recently published report from Gartner, is the extent to which open-source technologies are used in the infrastuctures of SaaS offerings. The report -- "Open Source in SaaS, 2008" -- written by Robert DeSisto, a Gartner vice president and a distinguished analyst specializ

Strategies to Improve Marketing and Sales Go to Topic

How do you create a good sales pitch?


	5 Involving to evolving
	3 Simple actually. Think of ur sales presentation as a 30 second TV ad.
	3 First Impression

Increase or Decrease the Sales Head Count - 2010/2011

Increase the Sales Headcount

Decrease the Sales Headcount

CRM Lessons Learned Go to Topic

CRM for Small Business

CRM (Customer Relationship Management) is the most common used strategy to improve business productivity. CRM softwares are widely used by all types of industries. Every business owner who works on CRM would have known how benefitial it is to have a CRM in place to cover all business processes. But the question here is, can small businesses also invest on CRM package. Definitely yes. As small business is where the actual Sales marketing needs to be more concentrated on. You need to put the righ

What's Hot in CRM Applications Go to Topic

What's hot in CRM?

Latest Answer :

Microsoft Dynamics is shaping up and fueling the CRM market.

The growth of Oracle CRM Go to Topic

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Yes

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customer relation management and oracle

oracle, crm, customer relationship