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Oracle CRM
 

customer relation management and oracle

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oracle, crm, customer relationship

Category: Business Area
Industries: IT Products
Functional Areas: Application Software
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Members: 948
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Idea Contests: 14
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Customer relationship management is a broadly recognized, widely-implemented...
 
This is one of my favorite articles....................... It's all about creating Moments of Magic!  What is a Moment of Magic and where did it come from? In 1986 Jan Carlzon, the former president of Scandinavian Airlines wrote a book, Moments of Truth.  In his book, Carlzon defines the moment of truth in business as this: “Anytime a customer comes into contact with any aspect of a business, however remote, is an opportunity to form an impression.” From this simple concept, Jan Carlzon took an
 
New Customers Vs Existing Customers
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Very good Survey - TOP RISK FACTORS by IT COMPANIES..... http://www.cioinsight.com/c/a/Trends/Top-Risk-Factors-for-IT-Companies-134362/?kc=CIOMINEPNL06152010
33 referals, 13 comments, 131 views
Referred by k s iyengar, Director on Board, Freelancer  | 2 years ago
There is an ugly drama that is unfolding in Bangalore where top telecom provider is being taken to courts by a Techie who had been arrested  due to the wrong information provided by Airtel, and is now sueing Airtel for Rs. 20 crores. Airtel had given...
0 referals, 0 comments, 0 views
Referred by k s iyengar, Director on Board, Freelancer  | 2 years ago
This is an actual case study that I have had the chance to observe during the course of my being a consultant for small scale industries. I was required to prepare a nursing ( rehabilitation ) programme for a small scale industry that had fallen "sick...
145 referals, 21 comments, 224 views
It depends on the quality of the product and your selling skills. If the product quality is good and the consumer is really in need of it. We need not lie. Also, if we have good selling skills and good convincing powers, lying is not necessary. We lie...
142 referals, 1 comments, 380 views
Rules to Increase Sales - Instore   Sharpening selling skills and increasing service standards has never been as important as it is today, considering the current downturn and footfall being far below what it was the same time last year.  The average...
If you have an apple and I have an apple and we exchange these apples then you and I will still each have one apple. But if you have an idea and I have an idea and we exchange these ideas, then each of us will have two ideas." George Bernard Shaw......
Have you ever tried to negotiate a deal for software, computer equipment, or consulting services with a technology company? The task can be daunting. Unfortunately, the sales forces of most IT companies are armed to the hilt with techniques to......
Closer often start their own companies or otherwise work for themselves. Few work as employees, especially not for large corporations where there values would clash with those of the organization.   A hallmark of the closer is the ability to......
9 referals, 2 comments, 164 views
"Selling is a dying art." Global competition has changed all the rules of competition.  Loyal customers, lower prices, and product innovations are no longer keys to making a sale.  With the luxury of choice, customers are fickle and demanding --......
12 referals, 2 comments, 103 views
On the previous article " Sales and Distribution in Rural India - Different folks different strokes " a friend asked how crop patterns affect the sales cycles. Well so here is how. (this is not entirely my analysis. A part of it came out of my......
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