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Oracle CRM
 

customer relation management and oracle

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oracle, crm, customer relationship

Category: Business Area
Industries: IT Products
Functional Areas: Application Software
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Members: 948
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Debates: 17
Idea Contests: 14
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Customer relationship management is a broadly recognized, widely-implemented...
 
This is one of my favorite articles....................... It's all about creating Moments of Magic!  What is a Moment of Magic and where did it come from? In 1986 Jan Carlzon, the former president of Scandinavian Airlines wrote a book, Moments of Truth.  In his book, Carlzon defines the moment of truth in business as this: “Anytime a customer comes into contact with any aspect of a business, however remote, is an opportunity to form an impression.” From this simple concept, Jan Carlzon took an
 
New Customers Vs Existing Customers
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Amazing comment Mr. Arunangshu I loved it. Thanks for sharing your idea. Its pleasure meeting you on TooStep. Yes I saw you insight on intraday, it was interesting. 
I have been asked to come up with some ideas on how to measure its success/value. Anyone can offer me some ideas on simple measurements that I could implement.
Yes, having a unique sales pitch does help recession or not.  Its like packing "old wine in a new bottle" ...take the vodafone Zuzu commercial as an example.  While all major telecom players went the starry way, vodafone did a complete U turn and came...
The sales cycle for many companies, from when a lead is generated to cash receipt, is quite complex and extensive, and there are many things that can potentially go wrong during the cycle to jeopardize the sale. Please give your ideas............
During this recession period Selling professionals, sales managers and business owners are having a very difficult time trying to meet goals and remain profitable. What do you think are the major challenges that sales management are facing?
Adding to what Sagar said its very important that a customer feels that you are taking care of their needs and you are making sure that they are satisfied with your service.Only then they will also make an attempt to keep visiting your place and...
Yes Sir can you explain how the points co-relate to the customer satisfaction, it will be really helpful...if you throw light on the subject... Thanks Regards' Jitena kumar...
It's more important to understand the fact that "There is always scope of improvement" so rather than getting into other product mix, it's better to cater the same product with customized features.
To presude customer one should know the product very well with all details and specification should be very precise about it ,  Should never go in detail explaining the competators product,and educate the customer to have a second thaught, which...
A retail exective should always avoid adapting a HARD SALE approach. it only annoys the customer. Instead he should try to indirectly understand customer's need then based upon his analysis he should recommend the products. if a customer is standing...
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