SAP CRM

For Sap professionals in the function of customer relationship management.

Tags:	sap, crm, customer relation ship management
Category:	Business Area
Industries:	IT Products
Functional Areas:	Application Software
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Visibility:	Everyone
Members:	1138
Jobs:	18
Articles:	61
Questions:	34
Debates:	8
Idea Contests:	16

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Topic of the week : Customer Relationship Management Software for IT Sales Go to Topic

Customer relationship management is a broadly recognized, widely-implemented...

Moments of Truth, Misery and Magic

This is one of my favorite articles....................... It's all about creating Moments of Magic! What is a Moment of Magic and where did it come from? In 1986 Jan Carlzon, the former president of Scandinavian Airlines wrote a book, Moments of Truth. In his book, Carlzon defines the moment of truth in business as this: “Anytime a customer comes into contact with any aspect of a business, however remote, is an opportunity to form an impression.” From this simple concept, Jan Carlzon took an

Which is more important in case of IT sales new customers or existing?

New Customers

Existing Customers

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Debates in "SAP CRM"

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ERP Shodown: SAP ERP vs Oracle ERP

0 referals, 10 arguments, 116 views

	Argument added by PRAVEEN SINGH RAJAWAT, SAP SD CONSULTANT, ANIK INDUSTRIES LTD \| Topic: SAP alternatives: Fact or fiction? \| 1 year ago
	SAP is much more strong as far as integration is concerned and many different module covered by SAP ,continously providing the solutions for the different business verticals , Interms of customer base SAP is giving high competition to Oracle ERP....

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SaaS vs Open Source. Who will win ?

17 referals, 29 arguments, 512 views

	Argument added by Radha Rao, BD Manager, Impel CRM \| Topic: Open Architectures: Technology Platforms for a New World \| 1 year ago
	Hi, With SaaS for the benefits that we get : Cost Effectiveness Automatic Upgrades Anytime anywhere access Not platform specific Customisable interface Look at our solution www.impelcrm.in

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Idea Contests in "SAP CRM"

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WHY SaaS?

0 referals, 2 ideas, 0 views

	Idea added by Radha Rao, BD Manager, Impel CRM \| 1 year ago
	Anytime Anywhere Access Automatic Upgrades Cost Effectiveness Not Platform Specific Customizable Interface

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Top Ten Tips For Outstanding Customer Service

829 referals, 4 ideas, 0 views

	Referred by Radha Rao, BD Manager, Impel CRM \| 1 year ago
	There are two ways to fix every problem. The immediate solution is to take care of the customer, leave him or her happy, and go on with your day. However, there's a reason this problem happened. You need to consider how to prevent it from happening...

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Trends and Insights in "SAP CRM"

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Impel CRM

13 referals, 0 comments, 0 views

	Referred by Radha Rao, BD Manager, Impel CRM \| Topic: Impel CRM \| 1 year ago
	Great CRM !

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Open Source ERP: Today's Hottest Emerging Technology?

14 referals, 6 comments, 347 views

	Commented by sap user, Business Analyst, Eminentlabs Software Pvt Ltd \| Topic: open source applications \| 1 year ago
	Bailar's fellow conference speaker, JP Rangaswami, a well-known CIO who authors the blog "Confused of Calcutta", and serves as managing director, service design for British Telecom Group, noted that his IT team is playing with an open-source ERP...

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Q & A in "SAP CRM"

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Survey for IT professionals in India

0 referals, 0 answers, 0 views

	Referred by vivek jothi, MBA/PGDM student, FH Nuremberg \| 7 months ago
	HI all, I am presently conducting an online survey for IT/Software professionals in India as a part of my MBA dissertation, i appreciate the participation of IT employees in the group and also please pass it on to your known people working in IT...

Answer

Which are the companies working for SAP Implimentation?

0 referals, 1 answers, 7 views

	Answered by PRAVEEN SINGH RAJAWAT, SAP SD CONSULTANT, ANIK INDUSTRIES LTD \| Topic: SAP implementations and upgrades \| 1 year ago
	All the listed TOP IT Giants are providing the consulting services for SAP implementation.

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Topics in SAP CRM

Impel CRM Go to Topic

Impel CRM

Great CRM !

Importance of Web-based Development

we develop web based development

we don`t develop web based developments.

Pros & Cons of rejoining your ex-employer Go to Topic

Pros & Cons of rejoining your ex-employer.


	2 Pros & Cons of rejoining your ex-employer.

Challenges for Brands Go to Topic

Global brands v/s Local brands

Global brands

Local brands

will new food safety and standards act 2006 be helpful for food industries?

Yes

BPM and SAAS Go to Topic

Benchmarking SaaS (Software as a Service) solutions for CRM users


	1 SME Market space
	0 Front runners in the Integrated CRM Solutions Area
	0 few sites

ERP in open source Go to Topic

Whose ERP is good for Govt Org.

Top Rated Answer :

Govt. has enough funds for ERP solution and more or later, it's necessary for Govt. to maintain centralized DB for all English concepts, starting from SSN [social security number]... and other upcoming concepts. If India has to sustain it's DB...

5 Open Source ERP Solutions For Your Small-Medium Business

To support innovation and growth, many small and medium companies are turning to enterprise software solutions to help them improve customer visibility, streamline operational activities and increase commercial transparency inside their organization. Enterprise Resource Planning is a software product that supports end-to-end daily commercial activities. For large enterprises, implementing this type of software is a long (several years) and costly (several millions of dollars, yearly!) effort. F

Data warehousing and industry applications (e.g. ERP, CRM) Go to Topic

Active data warehousing explained and examined

BUSINESS INTELLIGENCE AND ACTIVE DATA WAREHOUSE The real-time business intelligence (BI) or, in other words, provide an active data warehouse, provides both historical analysis as well as active tactical look-ups. BI today include savvier, demanding customers with a lower patience threshold as well as faster moving business operations and tighter regulations on maintaining historical data about the business. An active data warehouse essentially aligns BI with operational intelligence, creating

Six Sigma In Data Warehousing

Most quality professionals recognize Six Sigma as a breakthrough strategy. They understand that the methodology uses data to measure current process effectiveness and to validate improvement; uses proven statistical and quality tools to identify process gaps and improvement solutions; and uses change management processes for institutionalizing and integrating improvements in an organizations' operational and business strategy. Still, it is curious that so many do not understand how Six Sigma ca

ERP and SCM Go to Topic

what is crm ?

Latest Answer :

CRM stands for Customer Relationship Management, which helps the organization to manage its relationship with the customer. Broadly, CRM covers Marketing/Sales and Service Management. Marketing / Sales management takes care of the complete process...

What is ERP

Top Rated Answer :

ERP definition refers to both ERP concept and business strategies that implement ERP system.In ERP Concept we can Implement the IT in to the Business sectors to improve business performance of the Organizations. Enterprise: It represents an...

Building Blocks of CRM Go to Topic

5 CRM Best Practices

Implementing CRM is a very important for any business. There are certain best practices to harvest success from the CRM implementation. Lets have a look at the crm best practices. Identify who your customer is: Is there agreement on definition of "customer?" - The marketing department of an automobile company might consider a "customer" to be a dealer, but the call center might consider it to be a driver. Have consensus on this and other key definitions. Can you identify your customers across

Why Busniess Professional should avoid free CRM Tool ?


	3 Security
	1 Lack of Customization
	0 Not a right choice always

Exploring CRM Strategies Go to Topic

CRM: What kind of Customer strategies lead to success?


	3 Understand the customer context
	2 Define first who is a customer
	2 customer defection rate data and satisfaction research

Implementing a CRM strategy

IMPLEMENTATION Measuring success Build a Team Market the project internally opportunity and management forecasting MEASURING SUCCESS Benchmarks are necessary for some quantifiable target to achieve. Benchmarks which needs to be taken care of are: sales revenue Cost per Sale Average profit margin Market share Units sold Increased Qualified Lead Decrease number of customer complaints Number of Calls Shortened Transaction Cost Increase in Customer satisfaction levels Increased Revenue,profits

How Do Enterprises Benefit From SAP Netweaver? Go to Topic

Farewell to the Index Card

Farewell to the Index Card Engelhard Arzneimittel has just successfully introduced SAP Customer Relationship Management 5.0. In a well timed move, a carefully planned IT environment has emerged from a heterogeneous system landscape the CRM implementation was one of the last big pieces of the jigsaw. The days are getting shorter, temperatures are falling, and susceptibility to infection is rising, especially among children. Parents looking for medical products with natural ingredients for their

What are the various technologies used in SOA based projects??

Latest Answer :

Some other stacks include SAP Netweaver WebMethods BEA Aqualogic Biztalk Sonic CapeClear Almost every major company has some form of SOA offering lately. Though each one might be suitable for different tasks, but the idea is to enable greater...

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For Sap professionals in the function of customer relationship management.

sap, crm, customer relation ship management