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Abhijeet Magdum Business Analyst, ING Vysya Bank
 
Abhijeet Magdum's Profile
Abhijeet Magdum
Business Analyst, ING Vysya Bank
ING Vysya Bank
confidential
confidential
Bangalore, India
Toostep 
Professional summary
Abhijeet Magdum's Experience
Current :

Business Analyst, ING Vysya Bank
Banking
Previous :

Vysya Bank Business Analyst, 2 Polaris Software Lab Ltd
Bangalore

Worked from 2008 to 2012

Brief summary :

Brief Summary Organization Designation Period Location 1 ING Vysya Bank Business Analyst Nov 2008- till date Bangalore 2 Polaris Software Lab Ltd A. Project Lead

Previous :

Ltd A. Branch Manager, Organization Period Location 1 HDFC Bank Ltd

Worked from 2005 to 2011

Brief summary :

Brief Summary Organization Designation Period Location 1 HDFC Bank Ltd A. Branch Manager B. Location Sales Manager-STPL Cross-Sell May 2005-till date

Previous :

B. Business Analyst, Chennai 3 HDFC Bank Ltd
Hyderabad

Worked from 2006 to 2008

Brief summary :

B. Business Analyst Nov 2006-Nov 2008 Hyderabad / Chennai 3 HDFC Bank Ltd A. Regional Manager- Training and Analytics

Previous :

Bangalore

Worked from 2005 to 2005

Brief summary :

Feb 2005-May 2005 Bangalore

Previous :

Bank Ltd Sales Manager, Mumbai/Bangalore 2 ICICI Bank Ltd
Mysore

Worked from 2003 to 2005

Brief summary :

Mumbai/Bangalore 2 ICICI Bank Ltd Sales Manager - Auto Loans Oct 2003 - Jan 2005 Mysore and Spokes 3 GE Countrywide Relationship Manager - RLP

Previous :

Bank Ltd Sales Manager, Bangalore/ 4 ICICI Bank Ltd
Mumbai

Worked from 2003 to 2005

Brief summary :

Bangalore/ Mumbai 4 ICICI Bank Ltd Sales Manager - Auto Loans Oct 2003 - Jan 2005 Mysore 5 GE Countrywide Relationship Manager - RLP

Previous :

Apnaloan.com A. Officer, Bangalore 4 - Home Loans
Bangalore

Worked from 2003 to 2003

Brief summary :

Mar 2003 - Sep2003 Bangalore 4 Apnaloan.com A. Officer - Home Loans

Previous :

Apnaloan.com Management Trainee, Bangalore 6
Bangalore

Worked from 2003 to 2003

Brief summary :

Mar 2003 - Sep2003 Bangalore 6 Apnaloan.com Management Trainee

Previous :

B. Management Trainee, HDFC Bank

Worked from 2001 to 2003

Brief summary :

B. Management Trainee Nov 2001- Feb 2003 Mumbai/Bangalore In the chronological reverse order Detailed Professional Experience 1A.Branch Manager-STPL May 2005 - Till date HDFC Bank Ltd Mumbai/Bangalore RT Nagar, Peenya and Tumkur The second largest Private Bank in India with one of the largest network of branches and ATMs. One of the leading banks with significant presence in retail credit including auto loans, home loans, personal loans, etc. Job Profile Monitoring portfolio mix, average ticket size/tenor, average IRR Coordination with DSA/DST for approvals, waivers, payouts Handling /resolution of customer issues, coordinating with collections/operations Identifying appointment and training of channels, DST development and management. Organizing/monitoring activities/events, sales promotions, corporate and institutional sales. Overall functioning of branch-Vendor payments, administration related Banking Software/Packages worked on: Finone and CRS- Used for booking of loans/assets Finware: Used for retail banking transactions real time CAM 2.0- Excel-based underwriting memo LTS (Lead Tracking System)- To track and manage leads generated through other alternate sales sourcing channels. No of branches: 3 (RT Nagar, Peenya, Tumkur) No of reportees: Direct: 4 and On PAMAC rolls:Relationship Executives: 5 FOS: 24 Achievements Built FOS team from 2 to 20+ in 3 months Overachieved targets consistently every month.Highest DST productivity in South2. All sourcing channels (4) activated in 3 months Activation of alternate channels: Phonebanking, TW-DSA, CD-DSA Lowest COA (3.25%) in Bangalore Additional responsibilities Coordination for setting up of upcountry branches. Setting up and coordination of Peenya Tumkur and Yelhanka CPA Branch Coordination for PAMAC salaries for all employees across Bangalore Tracking and conversion of Phonebanking Leads through Lead Tracking System. 1B.Location Sales Manager-STPL Cross-Sell Campaign Feb 2005 - May 2005 HDFC Bank Ltd Mumbai/Bangalore Job Profile Business Ensuring database conversion rates, specifying minimum productivity levels for team. Monitoring PF and IRR for location, Maintaining COA for location, Monitoring portfolio mix. Setting KRA for team leaders/telecallers, training, team motivation, productivity enhancement. Database MIS, productivity report. Coordination with branches for approvals, waivers, and resolution of customer issues. Process Regular interaction with Product Team for changes/improvements in cross sell campaign. Coordination for prescribed processes related to staffing, attrition and training. Coordination for infrastructure, salary/incentives and provisioning/expenditure.. Achievements Conversion of 8% of relevant database. Increased team productivity from 3% to 8% Ensured launch of three cross-sell campaigns (2 in Mumbai and 1 in Bangalore) in 3 months. Additional responsibilities Assisted Product Team for designing and rolling out CAM (Credit Appraisal Memorandum), Sales and Disbursement Tracker (MIS) 2.Sales Manager-Auto Loans (Mysore Hub) Oct 2003-Jan 2005 ICICI Bank Ltd Mysore Hub The largest Private Bank in India with one of the largest network of branches and ATM. The largest credit card issuer. Market leader in retail lending including auto loans, home loans, personal loans, etc. Job Profile Sales Monitoring portfolio mix, average ticket size/tenor, average IRR Coordination with DSA/DST for approvals, waivers, payouts, PDDs collections Coordinating with dealers/DSA for events, special joint promos/schemes Handling /resolution of customer issues, coordinating with collections/operations for payments due, cancellations Business Development Dealer relationship management and development Identifying appointment and training of channels, DST development and management Organizing and monitoring activities/events, sales promotions, corporate and institutional sales. Geo-expansion to increase the number of locations of operation Streamlining CPA process for faster approvals, disbursements ensuring faster car deliveries and customer satisfaction Additional responsibilities Five S Implementation Council member-To ensure planning and execution of Five S quality initiative across the branch, coordinating across departments for the same Local Coordinator- To manage and ensure proper and smooth functioning of division and coordinating between vendors for payments, service of equipment etc Credit coordination- Coordination for documentation, approvals, PDDs, process requirements, stationary and equipment requirements, etc as Credit Buyer is located in Bangalore. Business Channels Area of operation PDD pendancy Dec 2004 Rs.3.05 crores DSAs- 7 DDSAs- 5 DSTs- 6 5 Districts- Mysore, Tumkur, Chamarajnagar, Mandya, Coorg 3.00% Sept 2003 Rs.0.75 crores DSAs- 3 DDSAs-2 DSTs- nil Mysore 35.00% Achievements Business Consistent 25-30% growth in last 2 quarters. From Rs.75 lacs in Oct 03 to Rs.305 lacs by Dec 04 Opened up following locations-Tumkur, Nanjungud, Chamarajnagar, Hunsur, Srirangapatna, Kushalnagar and Pandavpura. Coordinated for set up of FI agency, OA. Added five DSAs and acquired two DSAs from competition, Doubled the no of DDSAs Organized the largest used car mela for two days in Mysore comprising of 50 cars on display and sale in Oct 2004. 87 walk-ins and 25 telephonic enquiries. 12 deals stuck in two days. Organized the first and largest loan mela for car, TW, and CV in Mysore in Nov 2004 comprising of 20 dealers with vehicles on display and available for test drive providing a one-stop solution for customer for comparing across brands and features. 350 walk-ins. 45 cases closed in 2 days. Setup the first DST team in upcountry location in Karnataka which is now contributing 18-20% of total business against a target of 10% Corporate and institutional sales at Infosys, L and T, AT and S, Nestle, Jubilant Organosys, BGS Apollo Hospital, Vikram Hospital, Friendly Logistics Process Reduced approval and disbursement TAT by 60% to 2 hours from 5+ hours Reduced customer sales issues resolution TAT to 48 hours from 72 hours, ensuring customer retention/cross sell. Customer issues reduced to an average of 3/month from 15 before I joined. Reduced dealer/DDSA issues resolution to 2 hours ensuring higher penetration. Pending PDD reduced to 3% from 35% by September 2004 Helped reduce delinquency from 3% to 0.5% by ensuring quality of sourcing, dues collection, cancellations execution

Previous :

Business Analyst, Mumbai/ Bangalore In
Bangalore

Worked from 2001 to 2003

Brief summary :

Nov 2001- Feb 2003 Mumbai/ Bangalore In the chronological reverse order Detailed Professional Experience 1. Business Analyst Nov 2008 - Till date ING Vysya Bank Ltd Bangalore ING Vysya Bank Ltd, is a premier private sector bank with over 75 years of history in India and leveraging INGs global financial expertise offers retail, private and wholesale banking platforms that serve over 2.05 million customers with a broad range of innovative and established products and services. Job Profile Liaison among stakeholders in order to elicit, analyze, communicate requirements Validate requirements for changes to business processes, policies and information systems Identify options for improving business systems and bridging the needs of the business with the use of IT Identify the areas for process improvement and optimization- As-Is process to a To-Be optimization Identify and resolve issues and manage the risks and produce high quality documentation Provide the necessary documentations for all the processes and updates on a regular basis. Act as an escalation point for the customer requests and ensure maximum customer satisfaction. Projects/Applications handled Consumer Finance-Loans and Mortgages Manage change requests, bugs and functional requirements Coordinate and monitor user testing Organize/plan movement of releases to production with minimal/nil disruption to business processes Provide support and resolution to production issues Manage expectations of business (customers) and vendor Reduced bug change requests from a peak of 56 to a current of 2 Request for response (RFP) and vendor evaluation, hardware and software confguration Knowledge on Lendsphere and FinnOne products. Internet Banking-Retail Liaise with stakeholders in order to elicit, analyze, communicate functional requirements Gap analysis and tracebility of requirements Coordinate with other project areas to coordinate interdependencies and resolve issues Liaise with various business units including liabilities, assets, demat, wealth management, credit cards, etc to gather requirements and resolve issues Other Projects One Glance Summary Statements for physical and email statements Requirements gathering, coordinating for change/enhancements from various applications (loans, demat, wealth management) Lead Management System Requirements gathering, Request for response (RFP) and vendor evaluation, hardware and software confguration Acheivements `Overdrive award for successful implementation of Base Rate for consumer finance without disruption for July 2010. `Zapped award for first in the industry One Glance Summary Statements implementation in May-June 2010. Project appreciated by CFO,CIO, Head-Operations, etc. Nominated for `ING Vysya-Young Talent to take up new and challenging assignments. 2A.Project Lead Nov 2007 - Nov 2008 Polaris Software Lab Ltd Chennai Polaris is one of Indias leading software organizations contributing to the knowledge economy of the global financial services marketplace. It claims to be the worlds first CMMI Level 5 certified company. Job Profile Project Management Involved in Project planning, resource planning and task assignment Evaluated project risks, mitigated them and alerted seniors if unresolved Monitored time line and schedule and conducted reviews and chalked out actionable Functional Domain Specialist Understand user requirements, review and clarify with customer. Create, interpret, and implement business requirements into technical specifications Configured the user requirements using the application-Experian `Strategy Design Studio Validated, tested and deployed the configuration Managed system test and final release. Implemented test strategy, plans, scripts, standardization of templates, built validations, defect recording and tracking, functional testing of software. Acheivements `Spot award for successful POC delivery for July 2008. 2B.Business Analyst / Pre-Sales Consultant Nov 2007 - Nov 2008 Polaris Software Lab Ltd Hyderabad Job Profile Pre-sales Successfully managed Asia-Pacific and part of Middle-East prospects. Provided support to the Geo sales / Partner team in Deal closure. Undertook scoping study, participated in discussions to understand Prospect / Customer needs. Successfully managed customer presentations. Prepared response to RFPs and Estimates, Marketing Collaterals, case studies, etc. Business Analysis Coordinated for product enhancements and worked with base product team for product releases Prepared functional specifications documents for HDFC Bank Incentive Payout System Prepared features list and questionnaire template for undertaking gap/fitment study Prepared Business Process Document as a pre-cursor for requirements gathering for 2 projects 3A.Regional Manager-Training and Analytics Apr 2006 - Oct 2006 HDFC Bank Ltd Bangalore/Mumbai STPL-South II The second largest Private Bank in India with one of the largest network of branches and ATMs. One of the leading banks with significant presence in retail credit including auto loans, home loans, personal loans, etc. Job Profile Training and Analytics Designed training modules for Product, Policy, Process Conducted induction/product training for new joinees, refresher training for existing employees Prepared/monitored - Productivity tracker, COA Analysis- Branch-wise, Channel-wise Liasioned with Product team to simplify application forms based on feedback from front line staff- to make them user-friendly Work flow and Process flow modeling for loan booking for each business model. Business process re-engineering: regularly visit branches across India - identify and share best practice, re-examine all process to improve the performance. Achievements Designed complete training module for RSM/LSM, BSM, and FOS in 15 days. Successfully helped reduce COA from 4.5% to 4.0% with effective cost control and increased productivity. 3B.Branch Manager-STPL Apr 2005 - Apr-2006 HDFC Bank Ltd Mumbai/Bangalore RT Nagar, Peenya and Tumkur Job Profile Organized/monitored activities/events, sales promotions, corporate and institutional sales. Handled /resolved customer issues, coordinating with collections/operations Monitored overall functioning of branch-Vendor payments, administration related Achievements Overachieved targets consistently every month. Highest DST productivity in South2. Lowest branch COA (3.25%) in Bangalore 4.Sales Manager-Auto Loans (Mysore Hub) Oct 2003-Jan 2005 ICICI Bank Ltd Mysore Hub The largest Private Bank in India with one of the largest network of branches and ATM. Market leader in retail lending including auto loans, home loans, personal loans, etc. Job Profile Sales Handled /resolved customer issues, coordinating with collections for payments due, cancellations Developed and consolidated dealer relationship and identified and trained channels, DST Organized and monitored activities/events, sales promotions, corporate and institutional sales. Additional responsibilities Five S Implementation Council member-Ensured planning and execution of Five S quality initiative across the branch, coordinating across departments for the same Achievements Business Consistent 25-30% growth in last 2 quarters. From Rs.75 lacs in Oct 03 to Rs.305 lacs by Dec 04. Opened up 5 new locations. Setup the first DST team in upcountry location in Karnataka. Corporate / institutional sales at Infosys, L and T, AT and S, Nestle, Jubilant Organosys,etc Process Reduced approval and disbursement TAT by 60% to 2 hours from 5+ hours Reduced customer issues resolution (sales) TAT to 48 hours from 72 hours Helped reduce delinquency from 3% to 0.5% by ensuring sourcing quality, cancellations execution 5.Relationship Manager-RLP Mar 2003-Sept 2003 GE Countrywide CFS Ltd/GE Money Bangalore Job Profile Credit and Sales Appraised applicants for loan eligibility, detecting frauds/fraudulent documents Organized and monitored activities/events, promoti

Abhijeet Magdum's Education

Ohio University
MBA/PGDM
India
From 2000 to 2001
 
 
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Abhijeet's communities
Tech World
35952 members, 590 jobs, 1219 articles, 574 questions, 1505 debates, 422 idea contests.
Banking & Insurance Professionals
16092 members, 147 jobs, 347 articles, 208 questions, 671 debates, 251 idea contests.
Investment Hub
5179 members, 68 jobs, 318 articles, 156 questions, 635 debates, 222 idea contests.
Abhijeet's contributions
Even before letting the customer complain, banks should be transparent regarding their service, charges, policies, terms and conditions. The "FINE PRINT" should go away. When things are transparent, the chances of ambiguity and complaints reduce...
Securitization  is a structured finance process that distributes risk by aggregating debt instruments in a pool, then issues new securities backed by the pool. If the transaction is properly structured and the pool performs as expected, the...
Would like to bifurcate the important things one should care about while considering a house and housing loan 1. Property itself---- The most important thing is the choice of property.  1A. Title of the property should be clear. Proper sanction plans...
Would like to bifurcate the important things one should care about while considering a house and housing loan 1. Property itself---- The most important thing is the choice of property.  1A. Title of the property should be clear. Proper sanction plans...
Check out  http://www.realheroes.com/socialwelfare-nominee.html   All across India these are the kind of heroes we need to celebrate, support and spread the word about!!!!
 
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