sushant baddi's Profile
sushant baddi | |
Sr. US Payroll Analyst , Accenture.India Pvt Ltd | |
 | Accenture.India Pvt Ltd  |
Professional summary
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Current Experience:
Voice & Accent Trainer, Accenture.India Pvt Ltd
Previous: Payroll Analyst, Accenture Services Pvt. Ltd.
Of Individual Improvement And Team Improvement Customer Service - Motor Insurance
Customer Service Reative, UCapricorn Unn
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2.0 Years
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Voice Coach ,to mentor CM and provide them with a proper Feedback
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Contribution score:(46 points)
- Contacts: 8 connections, 9 following, 6 followers
sushant baddi's Experience
| Current : |
Voice & Accent Trainer, Accenture.India Pvt Ltd |
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| ITES / BPO / Customer Service | ||
Working from 2007 | ||
| Previous : |
Payroll Analyst, Accenture Services Pvt. Ltd. |
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| Mumbai | ||
Worked from 2007 to 2011 | ||
Brief summary :
Accenture Services Pvt. Ltd., Mumbai (Jan 2007 Till Date) ) Un Joined as Sr. Customer Manager Promoted to a Voice Coach in Dec 2008 Currently a Payroll Analyst Payroll Analyst-US Payroll - Unilever As a payroll analyst, process the payroll and ensure that the work is completed within the specified SLA with 100% accuracy Performing Quality Checks of the teams payroll and ensuring that the payrolls are completed without any errors before sending the report to the onshore team within the given timeline. Interacting with the onshore team through a conference call on a weekly basis to discuss the trend, issues and updates for the team. Mentoring the new joiners and making them aware of their roles and responsibilities and process expectations. Preparing the LWI for different payrolls Maintaining daily, weekly and monthly MIS. More Than, UK (Motor Insurance (RSA) Voice Coach Dec 2008-July 2008 | ||
| Previous : |
Of Individual Improvement And Team Improvement Customer Service - Motor Insurance |
|
Worked from 2007 to 2008 | ||
Brief summary :
Identifying Training Needs and organizing the same. Monitoring Team Calls with regards to Voice and Accent and Domain knowledge Organizing group activities and plays. Conducting daily feedback sessions Training and Mentoring the new joiners for Voice and Accent. MIS Reporting in terms of Individual Improvement and Team Improvement. Customer Service - Motor Insurance Jan2007-Dec 2008 | ||
| Previous : |
Customer Service Reative, UCapricorn Unn |
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Worked from 2005 to 2005 | ||
Brief summary :
Have been awarded the CER of the Quarter and Best Performer - Quality awards on multiple occasions during my tenure Was appointed as the On-Job-Trainer in the team for new training graduates To constantly mentor and counsel new team members to enhance their competency levels Altius Customer Service ( May 2005 - Oct 2005) UCapricorn Unn Customer Service Representative | ||
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20187 members, 998 jobs, 1353 articles, 657 questions, 1356 debates, 633 idea contests.
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