AMEETH TAINSIING TORASKAR, CEO/MD/Director, SHALOM TECHNOLOGY - Profile & Expert Views of AMEETH TAINSIING TORASKAR, CEO/MD/Director, SHALOM TECHNOLOGY

AMEETH TAINSIING TORASKAR's Profile

AMEETH TAINSIING TORASKAR
CEO/MD/Director, SHALOM TECHNOLOGY
	SHALOM TECHNOLOGY confidential confidential Pune, India

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Professional summary

Current Experience: CEO/MD/Director, SHALOM TECHNOLOGY
Previous: Technical Support Engineer, VCustomer Services Pvt. Ltd.
Senior Customer Service Executive, Sutherland Global Services
Quality Associate, Wipro BPO ,
Years of Experience :

5.0 Years
Skills & Interests (keywords):

NON-VOICE PROCESS & PROJECTS.
Contribution score:

(53 points)
Contacts: 1 following, 1 followers
Part of communities:

Customer Relationship Management | Frauds in Project Consulting.(Fraud Companies) | HR Professionals |

AMEETH TAINSIING TORASKAR's Experience


Current :	CEO/MD/Director, SHALOM TECHNOLOGY
	ITES / BPO / Customer Service
	India
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Previous :	Technical Support Engineer, VCustomer Services Pvt. Ltd.

	India
	Worked from 2007 to 2009
	Brief summary : WORK EXPERIENCE: Oct. 2007 to April 2009. VCustomer Services India Pvt. Ltd. (Process: Linksys, Division of Cisco) Technical Support Engineer This is a leading global provider of BPO solutions in Customer Management Space. Responsibilities: .Providing Technical Support for wired and wireless LAN equipments, such as Broadband Routers, Access Points, Range Expanders, Network Bridges, Network Adapters for the Desktop and Notebook PC and Hubs and Switches. . Initial configuration, troubleshooting and up-gradation of SOHO routers. . Handling different wireless encryption methods such as WEP, WPA etc. . Configuration of advanced wireless devices such as Wireless Network Camera, Media Adapter, Network Storage Link . Configuration of VPN set-up, installation of Print Servers. Company Profile: VCustomer is a leading US-based quality focused outsourcing service provider contact center And technology support services with the following inclusions: . IT support services for a variety of products including: Desktops, laptops, PDAs, Printers, Input/output cards, routers, hubs, switches, wireless products and storage
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Previous :	Senior Customer Service Executive, Sutherland Global Services

	(Mumbai)
	Worked from 2005 to 2007
	Brief summary : Sevices. Nov. 2005 to Feb. 2007: Sutherland Global Services (Mumbai) Senior Customer Service Executive. This is a leading global provider of BPO solutions in Customer Management Space. Job Profile: Sutherland Global Services (Mumbai) To handle all escalated customer queries and complains To handle all new renewal process. To handle download and installation issues. To Handle Upgrade issues. To motivate the agents in the team To maintain all daily reports and the monthly C-Sat reports. Achieve the team target with quality work. Suggest Innovative Ideas Received Award for Agent of the Months for Aug,Sep,Oct. Recognise every month for Quility Scores.
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Previous :	Quality Associate, Wipro BPO ,

	Pune.
	Worked from 2004 to 2005
	Brief summary : Received Customer Appreciations mails every month. Oct 2004 to Jan 2005 Wipro BPO, Pune. Quality Associate and Transaction Processing Executive. Wipro Spectramind is one of the leading BPOs in the country that caters various clients across the globe. Job Profile : Lead a team of 18 agents in a transaction process efficiently with quality work. To monitor the transaction of the Agents for quality work and discuss where to improve and how. To motivate agents in the team. Floor walking to assist agents with their difficulties on transaction. To handle sensitive issues and counsel the agents. Service customers with their queries. To assist the O.J.T batches. Achieve targets. Suggest new ideas. Computer Awareness Software Applications - Microsoft Office (Word, Excel, PowerPoint) Sieble 7, Citrix Program System, Digital River, EZCRM, Lotus Notes. Proficient in usage of the Internet.
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CEO/MD/Director, SHALOM TECHNOLOGY

Technical Support Engineer, VCustomer Services Pvt. Ltd.

Worked from 2007 to 2009

Senior Customer Service Executive, Sutherland Global Services

Worked from 2005 to 2007

Quality Associate, Wipro BPO ,

Worked from 2004 to 2005