Amol Kulkarni's Profile
 | Royal KPN |
Amol Kulkarni | |
IT Architect, Royal KPN | |
confidential The Hague, Netherlands | |
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Professional summary
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Current Experience:
IT Architect, Royal KPN
Previous: IT Consultant, IT4ZM CCB Fixed Innovation Tata Consultancy Services Ltd
Telecom CRM Consultant, Largest IT services provider in India
Assignment
Duration
Lead Siebel Consultant, Saudi Arabia Tech Mahindra Ltd
Siebel CRM Consultant, OneView And
Siebel CRM Consultant, OneView And
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6.0 Years
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Siebel Certified CRM Consultant, Telecom BSS Consulting
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Contribution score:(95 points)
- Contacts: 2 connections, 7 following, 2 followers
Amol Kulkarni's Experience
| Current : |
IT Architect, Royal KPN |
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| Telecom/ISP | ||
Working from 2009 | ||
| Previous : |
IT Consultant, IT4ZM CCB Fixed Innovation Tata Consultancy Services Ltd |
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| Mumbai | ||
Worked from 2009 to 2011 | ||
Brief summary :
Organization Duration Assignments KPN ITNL FEB 2009 till date IT Consultant/ Architect at IT4ZM CCB Fixed Innovation Tata Consultancy Services Ltd (TCS), Mumbai, India OCT 2008 to DEC 2008 Subject Matter Expert - TCS Telecom Technology Excellence Group | ||
| Previous : |
Telecom CRM Consultant, Largest IT services provider in India |
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| Technology Consulting | ||
Worked from 2006 to 2009 | ||
| Previous : |
Assignment |
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Worked from 2008 to 2008 | ||
Brief summary :
AUG 2008 to OCT 2008 Assignment lead - Business Process Consulting for DNA Telecom - Finland | ||
| Previous : |
Duration |
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Worked from 2008 to 2008 | ||
Brief summary :
CRM techno-functional expertise for pre-sales initiatives Duration From OCT 2008 to DEC 2008 Assignment lead - Business Process Consulting for DNA Telecom - Finland Responsibilities This was a strategic IT processes and architecture consulting assignment for DNA telecom. As a Business Process Harmonization Lead my responsibilities were: Analyze and document the AS IS processes, systems, application and solution stack Propose, discuss and arrive at finalized TO BE processes with stakeholders from business Define the Target roadmap strategy for the convergent CRM platform Key challenge: DNA, an organization at a nascent stage, was in the defining moments. It was coming up with its strategic and operational plans to further the integration of six regional companies. It is challenging to shoulder the responsibility of defining the future of an organization! Duration From AUG 2008 to SEPT 2008 Lead Siebel Consultant for Saudi Telecom Company (STC) - Kingdom of Saudi Arabia Responsibilities STC undertook Tawasool, a critical BSS transformation program across all its business units. It successfully transitioned an entire legacy-based applications stack (ICMS) to an unified CRM and convergent Billing platform (BCCS) in 3 years. I handled various responsibilities as a lead Siebel consultant in following phases: Phase II : STC Fixed-line and Data BU (From APR 08 to JUL 08) For this phase, my responsibilities were: Analyze and document the AS IS state of business processes and applications for STCs products and services offerings to the B2B and B2C segments Analyze the requirements from the RFP and manage the subsequent changes in them through requirement traceability matrix based on business process discussions and workshops Perform the fit-gap analysis for these requirements with respect to Siebel out-of-the-box offerings Prepare and manage the requirements compliance matrix Facilitate the Siebel development, testing and deployment Key challenge: How to model, order and support the products and services of multiple business units on unified CRM platform - The success or failure of this project depends on this lifeline! Phase I : GSM - Mobile BU (From AUG 08 to APR 08) For this phase, I was responsible for delivering the Analysis and Design of MSISDN Numbers and SIM Inventory, Products and Pricing and Order Management modules. The activities included: Analysis and documentation of AS-IS and TO-BE Processes Requirements gathering, analysis, scoping, prototyping, compliance and customer buy-in for proposed processes and solutions Gap analysis and solution mapping with respect to the Siebel out-of-the-box offerings Liaison with Product vendors for SI compliances End-user training (Training content preparation and delivery) Key challenges: Products/Services mapping - The services being offered through the existing legacy system had active customers. The mapping of these services with the ones which will be offered through new CRM system was a challenge | ||
| Previous : |
Lead Siebel Consultant, Saudi Arabia Tech Mahindra Ltd |
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Worked from 2006 to 2008 | ||
Brief summary :
AUG 2006 to JUL 2008 Lead Siebel Consultant for Saudi Telecom Company (STC) - Kingdom of Saudi Arabia Tech Mahindra Ltd (MBT) | ||
| Previous : |
Siebel CRM Consultant, OneView And |
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Worked from 2006 to 2008 | ||
Brief summary :
SIM and MSISDN Number Inventory - Siebel CRM doesnt provide in-built functions to handle to SIM and MSISDN numbers inventory. It required extensive techno-functional prototyping to arrive at an appropriate solution for this piece Assignment Duration From AUG 2006 to JUL 2008 At Tech Mahindra (MBT) Siebel CRM Consultant in OneView and various other CRM projects for British Telecom, United Kingdom Responsibilities OneView is a CRM Platform for BT-Retail Consumers. It was the largest Siebel Implementation in Europe supporting approx. 26M customers, 4000+ users which eventually grew upto 12000 users. Also, OneView was one of the first Siebel implementations which was upgraded to Siebel 7.8 version. As a OneView Upgrade - CRM Consultant: Attribute Conflict List Analysis - I was responsible for reconciling the conflicting attributes from the application which was being upgraded to the upgraded version. Mapping new features from Siebel 7.8 to existing functionality. Defects analysis, debugging and resolutions. Liaise with Siebel Support web associates for the resolutions. As a OneView Development - CRM Consultant: Configuration and unit testing of Siebel User Interface, Business and Data layer based on the design specifications for Order Management. Impact Analysis of major design changes. As a OneView CIT QA/Test Analyst: Create, update and peer-review the test plans and other deliverables based on the requirements and design documents. Creating test data, execute the test cases on multiple test environments, report and track the defects. Reporting the testing progress to the program management Providing stream/module specific inputs for delivering the test strategy and effort estimations. | ||
| Previous : |
Siebel CRM Consultant, OneView And |
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| India | ||
Worked from 2004 to 2006 | ||
Brief summary :
Pune, India JAN 2004 to JUL 2006 Siebel CRM Consultant in OneView and various other CRM projects for British Telecom, United Kingdom ASSIGNMENTS At KPN IT Consultant/ Architect at KPN ITNL IT4ZM CCB Fixed Innovation Responsibilities KPN ITNL has taken an initiative to drive the demand organization internally by establishing required processes and skills. I am one of the senior members of the Siebel CRM cells. So far, I have undertaken various tasks to this effect: Proposed for Siebel 8.1.1 upgrade to leverage the in-built Siebel functionalities for Web-based ordering and self-service functions Leading the initiative to implement Oracle Real User Experience Insight (RUEI) to address the performance/ acceptance issues reported on Siebel platforms of KPN ZM. It is to setup a base for performance and quality monitoring mechanism for future Siebel CRM releases at KPN ZM. Siebel/ IT Architect for KPN 1ZM Postbus project - This project is to simplify the letter-handling process at KPN ZM Liaison with Product and system integration (SI) vendors including Oracle and Accenture for facilitation Contributing to KPN ZM Architecture board for rationalizing new CRM applications, architecture and processes At Tata Consultancy Services (TCS) Subject Matter Expert (SME) - TCS Telecom Technology Excellence Group (TEG) Responsibilities CRM TEG at TCS is an internal group responsible for building subject matter expertise through various trainings and creating reusable assets for SI and Consulting assignments. As a Telco Siebel CRM SME, I provided: Consulting services for CRM processes, Architecture, design, compliance for existing customer engagements | ||
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Amol's communities
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35952 members, 590 jobs, 1219 articles, 574 questions, 1505 debates, 422 idea contests.
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12646 members, 215 jobs, 199 articles, 122 questions, 246 debates, 79 idea contests.
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229 members, 21 jobs, 19 articles, 14 questions, 4 debates, 8 idea contests.
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Amol's
activity updates
28 Aug 2009
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Amol Kulkarni, IT Architect, Royal KPN
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07 Jul 2009
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Amol Kulkarni, Telecom CRM Consultant, Largest IT services provider in India
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