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Anand Bihari Sharan VP- Operations, Manthan Software Services
 
Anand Bihari Sharan's Profile
Anand Bihari Sharan
VP- Operations, Manthan Software Services
Manthan Software Services
confidential
confidential
Bangalore, India
Toostep 
Professional summary

Anand has over 13 years of experience in legal sector, legal process outsourcing (LPO) operations and business process management. He is driving the consumer law division of the LPO and managing its P&L account. His role includes heading the legal delivery operations, business process improvement, client relationship management with U.S. law firms, and designing business growth strategies. Anand is an effective people manager. He has hands on experience of high end legal work including contract and litigation. He is responsible for foreign law firm accounts’ lifecycle from enquiry to pilot phase to transition to offshore legal delivery team and mining strategy.

Anand Bihari Sharan's Experience
Current :

VP- Legal Operations, Manthan Software Services

ITES / BPO / Customer Service#Law
India, Bangalore

Working from 2010

Brief summary :

  • Heading the Consumer Law Division.
  • Managing client portfolio of over 40 U.S. law firms accounts.
  • Managing P&L account realizing robust margins and controlling cost.
  • Implemented innovative delivery models to increase efficiency and relieve cost pressure. 
  • Designing and implementing growth strategy for new verticals and service areas.
  • Resources planning and team building to optimize delivery efficiency.

Previous :

AVP- Consumer Law, Manthan Software Services

ITES / BPO / Customer Service
India, Bangalore

Worked from 2009 to 2010

Brief summary :

  • Headed the delivery operations of Consumer Law practice.
  • Managed operations of two (2) delivery centers.
  • Development and implementation of mining strategy for accounts’ growth.
  • Resources planning and team building.

Previous :

Senior Lawyer, Manthan Software Services

ITES / BPO / Customer Service#Law
India, Bangalore

Worked from 2007 to 2009

Brief summary :

  • Planned, developed and executed complex legal projects and led a team of 20 associates.
  • Managed multiple clients’ accounts on legal and document review projects.
  • Contract drafting of shareholders’ agreement, international franchise agreement and joint venture agreement.
  • Resources’ planning for projects.
  • Negotiated Service Level Agreement with clients.
  • Developed and refined delivery processes for maximizing resource utilization and optimizing productivity.
  • Maintained effective communications with existing and prospective clients, mainly U.S. Law Firms, at partner level.

Previous :

Legal Associate, Manthan Software Services

ITES / BPO / Customer Service#Law
India, Bangalore

Worked from 2006 to 2007

Brief summary :

  • Provided high-end legal services to U.S. clients including legal opinion & research, briefs, memo of law, interpretation of contractual, statutory and regulatory provisions.
  • Litigation support to U.S. law firms by way of drafting of motion, response, memorandum and appellate brief for matters before U.S. courts.

Previous :

Lawyer/Attorney, Law Practice, litigation side

Law
India, Bangalore

Worked from 1988 to 2006

Brief summary :

  • Provision of legal opinion and application of legal framework for solution of unstructured and complex problems.
  • Conducted and argued several cases as counsel before various courts and tribunals including The High Court, Board of Revenue, Consumer State Forum, Court of Consolidation etc.
  • Conducted negotiations on behalf of the client for grant of lease, sale/ transfer of property, settlement of dispute and compromise and interface with Government and other statutory bodies in revenue matters for the client.
  • Drafting of the plaint of suit, memorandum of appeal, writ and other petitions (e.g. injunction, stay, substitution, intervener, bail, quashing etc.) and contracts.

Anand Bihari Sharan's Education

BPP, London

Qualified Lawyers Transfer Test (QLTT)
United Kingdom
From 2004 to 2004
Brief summary :

Qualified as solicitor in England & Wales

University of Wales, Cardiff

MBA/PGDM
United Kingdom
From 1996 to 1997
Brief summary :

International Management Experience                                           1996-1998

Management Consultant (MBA Program work placement)

Memory Place Interactive Media, Cardiff, UK

 

  • In consultancy role my work typically involved market sizing and profiling, business process analysis, organizational design, change management and performance improvement.

 

Member Strategic Planning & Expenses Unit

NPI Group Pensions, Cardiff, UK (MBA Program work placement)

 

  • To evaluate whether the business excellence models are the best way to manage an organization. Assessed and benchmarked the performance of the organization against the best practices in the industry.

Magadh University

LLB
India
From 1991 to 1995
 
 
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