Manager – Training and Development with Reliance Industries Limited – Jet Fuel Business (April 2008 till Date)

• Completed over 18,000 mandays of training including Process, Behavioural Training and Corrective Coaching.

• Design, develop and launch of various process and behavioural training modules.

• Introduction of innovative training tools for delivery effectiveness and efficiency.

• Proactive participation in Human Resource recruitment process by contribution towards Job Role Definition, Competency Mapping and in usage of Thomas Profiling for recruitment.

• E Learning based training modules with in - built tracking mechanism and data collection of participants self learning pace.

Manager – Training and Development with Reliance Industries Limited – Jet Fuel Business (April 2008 till Date)

• Completed over 18,000 mandays of training including Process, Behavioural Training and Corrective Coaching.

• Design, develop and launch of various process and behavioural training modules.

• Introduction of innovative training tools for delivery effectiveness and efficiency.

• Proactive participation in Human Resource recruitment process by contribution towards Job Role Definition, Competency Mapping and in usage of Thomas Profiling for recruitment.

• E Learning based training modules with in - built tracking mechanism and data collection of participants self learning pace.

Arnab - committed, hard working, persuasive, innovative, passionate are the words which describe him when it comes to training and his role. Always a keen learner, I recall his interest in areas beyond process trainings and forcefulness with which he would successfully argue for expanding his knowledge by exposure in soft skills and sales trainings. he did very well in behavioural trainings and I wish him all the best. Deepak Sawhney, Vice President, Reliance Industries Limited I have seen Arnab conduct sessions; he can inspire the team and get them to perform to their optimum. Talented and committed, Arnab had all the qualities to called the Gladiator . All The Best!!! James Jose, Sr.Manager (Entertainment), Reliance Industries Manager - Training and Development with Reliance Industries Limited - Jet Fuel Business (April 2008 till Date) Completed over 18,000 mandays of training including Process, Behavioural Training and Corrective Coaching. Design, develop and launch of various process and behavioural training modules. Introduction of innovative training tools for delivery effectiveness and efficiency. Proactive participation in Human Resource recruitment process by contribution towards Job Role Definition, Competency Mapping and in usage of Thomas Profiling for recruitment. E Learning based training modules with in - built tracking mechanism and data collection of participants self learning pace. Arnab has conducted a lot of Training Sessions in RIL.I have attended a few of them and hugely benefitted from them. His sincerity, preparedness and domain expertise is clearly visible when he conducts his sessions. Whether for ground level staff or for Senior Managers, he is in command and engages the audience effectively. He comes across as a genuine person and has a charming personality. I wish him all the best in all that he does and am sure he will excel in anything that he touches. Sarang Nirmal, State Hospitality Services Manager, Reliance Industries Limited Arnab is an effective trainer and such a nice human being that he wins over your heart as soon as you meet him. He is a reliable, true and caring person. Sandip Tiwari, Area Manager- Marketing, Reliance Industries Limited Arnab was a participant of a group I had inducted at RPL. Found him to be very curious and quick learner. He would ensure that he got his basics right before proceeding further. Commitment to the task assigned and ensuring deliverables to the T are his forte. Was a joy working with him for the duration we worked together. Sridhar K Sridhar Komaravolu, Trainer - Andhra Pradesh, Reliance Petroleum Arnab is a hard go getter. He is very understanding as a colleague. He is always in the look out for new things that he can explore with. He was a real good co trainer I had in my tenure. All the Best Sashi G Janardhan, Training Manager, Reliance Industries Limited - Retail Petroleum Manager - Training and Development with Reliance Industries Limited - Retail Petroleum Business (July 2006 till April 2008) Completed over 10,000 man days of training programmes at all levels of management and front line employees across multiple states of India. Design and delivery of soft skill programmes on Training Skills, Customer Service and Communication skills for our Hospitality division and call centre personnel Launch of Managerial Effectiveness programme nationwide. Active participation and contribution in various Change Management initiatives during Organisational Restructuring. Training Manager (Master Trainer) with Reliance NIS Sparta - Retail Petroleum Business (January 2005 till June 2006) Completed over 4500 man days of process and soft skill training programmes Bring in the customer focus pertaining to retail business as against the earlier Business to Business focus of Reliance Industries. Soft skills training to all staff at Retail Outlets and managerial employees of Reliance Petroleum. Design and delivery of TTT for trainers on Training and Delivery Techniques. Deliver training with focus on customer service to all employees of Reliance Petroleum at all levels. Monitor and evaluate behavioural changes in trainees. Conduct Customer Service and Managerial workshops for Reliance Petroleum employees. Professional Experience in Hospitality Industry: Training Manager with Fortune Landmark Hotel, Indore from (July 2004 till January 2005) Sarovar Park Plaza Hotels Front Office Manager - Aditya Park Inn (A SPPH Ltd. Unit) - Hyderabad Front Office Manager - La Place Park Inn (A SPPH Ltd. Unit) - Lucknow Night Manager - Majestic Park Plaza (A SPPH Ltd. Unit) - Ludhiana Initial Career Roles: Assistant Front Office Manager - The Golden Retreat - Haldia Assistant Manager - Front Office - Hotel Hindusthan International - Kolkata Significant Achievements Certified as a Quality Control Officer for the purpose of Quality Clearance of Aviation Fuel Receipt, Storage and Delivery Complete programme design development and rollout for Process Training for the first time in Jet Fuel Business of Reliance Industries Limited Nationwide Training Need Analysis for target job profile and programme design, development and roll out for ATF Business. Design and development of various assessment tools for performance mapping. Trained on Thomas Profiling and Introduction into recruitment process in Reliance Industries Limited - Jet Fuel Business. Redesign of Training Methodologies and programme design to bring down training man days, thereby significantly reducing training cost without compromising on knowledge and skill acquired levels. Decrease of 30% in attrition rate over a period of two years post implementation of career counselling, job rotation and progression coaching.

Arnab - committed, hard working, persuasive, innovative, passionate are the words which describe him when it comes to training and his role. Always a keen learner, I recall his interest in areas beyond process trainings and forcefulness with which he would successfully argue for expanding his knowledge by exposure in soft skills and sales trainings. he did very well in behavioural trainings and I wish him all the best. Deepak Sawhney, Vice President, Reliance Industries Limited I have seen Arnab conduct sessions; he can inspire the team and get them to perform to their optimum. Talented and committed, Arnab had all the qualities to called the Gladiator . All The Best!!! James Jose, Sr.Manager (Entertainment), Reliance Industries Manager - Training and Development with Reliance Industries Limited - Jet Fuel Business (April 2008 till Date) Completed over 18,000 mandays of training including Process, Behavioural Training and Corrective Coaching. Design, develop and launch of various process and behavioural training modules. Introduction of innovative training tools for delivery effectiveness and efficiency. Proactive participation in Human Resource recruitment process by contribution towards Job Role Definition, Competency Mapping and in usage of Thomas Profiling for recruitment. E Learning based training modules with in - built tracking mechanism and data collection of participants self learning pace. Arnab has conducted a lot of Training Sessions in RIL.I have attended a few of them and hugely benefitted from them. His sincerity, preparedness and domain expertise is clearly visible when he conducts his sessions. Whether for ground level staff or for Senior Managers, he is in command and engages the audience effectively. He comes across as a genuine person and has a charming personality. I wish him all the best in all that he does and am sure he will excel in anything that he touches. Sarang Nirmal, State Hospitality Services Manager, Reliance Industries Limited Arnab is an effective trainer and such a nice human being that he wins over your heart as soon as you meet him. He is a reliable, true and caring person. Sandip Tiwari, Area Manager- Marketing, Reliance Industries Limited Arnab was a participant of a group I had inducted at RPL. Found him to be very curious and quick learner. He would ensure that he got his basics right before proceeding further. Commitment to the task assigned and ensuring deliverables to the T are his forte. Was a joy working with him for the duration we worked together. Sridhar K Sridhar Komaravolu, Trainer - Andhra Pradesh, Reliance Petroleum Arnab is a hard go getter. He is very understanding as a colleague. He is always in the look out for new things that he can explore with. He was a real good co trainer I had in my tenure. All the Best Sashi G Janardhan, Training Manager, Reliance Industries Limited - Retail Petroleum Manager - Training and Development with Reliance Industries Limited - Retail Petroleum Business (July 2006 till April 2008) Completed over 10,000 man days of training programmes at all levels of management and front line employees across multiple states of India. Design and delivery of soft skill programmes on Training Skills, Customer Service and Communication skills for our Hospitality division and call centre personnel Launch of Managerial Effectiveness programme nationwide. Active participation and contribution in various Change Management initiatives during Organisational Restructuring. Training Manager (Master Trainer) with Reliance NIS Sparta - Retail Petroleum Business (January 2005 till June 2006) Completed over 4500 man days of process and soft skill training programmes Bring in the customer focus pertaining to retail business as against the earlier Business to Business focus of Reliance Industries. Soft skills training to all staff at Retail Outlets and managerial employees of Reliance Petroleum. Design and delivery of TTT for trainers on Training and Delivery Techniques. Deliver training with focus on customer service to all employees of Reliance Petroleum at all levels. Monitor and evaluate behavioural changes in trainees. Conduct Customer Service and Managerial workshops for Reliance Petroleum employees. Professional Experience in Hospitality Industry: Training Manager with Fortune Landmark Hotel, Indore from (July 2004 till January 2005) Sarovar Park Plaza Hotels Front Office Manager - Aditya Park Inn (A SPPH Ltd. Unit) - Hyderabad Front Office Manager - La Place Park Inn (A SPPH Ltd. Unit) - Lucknow Night Manager - Majestic Park Plaza (A SPPH Ltd. Unit) - Ludhiana Initial Career Roles: Assistant Front Office Manager - The Golden Retreat - Haldia Assistant Manager - Front Office - Hotel Hindusthan International - Kolkata Significant Achievements Certified as a Quality Control Officer for the purpose of Quality Clearance of Aviation Fuel Receipt, Storage and Delivery Complete programme design development and rollout for Process Training for the first time in Jet Fuel Business of Reliance Industries Limited Nationwide Training Need Analysis for target job profile and programme design, development and roll out for ATF Business. Design and development of various assessment tools for performance mapping. Trained on Thomas Profiling and Introduction into recruitment process in Reliance Industries Limited - Jet Fuel Business. Redesign of Training Methodologies and programme design to bring down training man days, thereby significantly reducing training cost without compromising on knowledge and skill acquired levels. Decrease of 30% in attrition rate over a period of two years post implementation of career counselling, job rotation and progression coaching.

Arnab - committed, hard working, persuasive, innovative, passionate are the words which describe him when it comes to training and his role. Always a keen learner, I recall his interest in areas beyond process trainings and forcefulness with which he would successfully argue for expanding his knowledge by exposure in soft skills and sales trainings. he did very well in behavioural trainings and I wish him all the best. Deepak Sawhney, Vice President, Reliance Industries Limited I have seen Arnab conduct sessions; he can inspire the team and get them to perform to their optimum. Talented and committed, Arnab had all the qualities to called the Gladiator . All The Best!!! James Jose, Sr.Manager (Entertainment), Reliance Industries Manager - Training and Development with Reliance Industries Limited - Jet Fuel Business (April 2008 till Date) Completed over 18,000 mandays of training including Process, Behavioural Training and Corrective Coaching. Design, develop and launch of various process and behavioural training modules. Introduction of innovative training tools for delivery effectiveness and efficiency. Proactive participation in Human Resource recruitment process by contribution towards Job Role Definition, Competency Mapping and in usage of Thomas Profiling for recruitment. E Learning based training modules with in - built tracking mechanism and data collection of participants self learning pace. Arnab has conducted a lot of Training Sessions in RIL.I have attended a few of them and hugely benefitted from them. His sincerity, preparedness and domain expertise is clearly visible when he conducts his sessions. Whether for ground level staff or for Senior Managers, he is in command and engages the audience effectively. He comes across as a genuine person and has a charming personality. I wish him all the best in all that he does and am sure he will excel in anything that he touches. Sarang Nirmal, State Hospitality Services Manager, Reliance Industries Limited Arnab is an effective trainer and such a nice human being that he wins over your heart as soon as you meet him. He is a reliable, true and caring person. Sandip Tiwari, Area Manager- Marketing, Reliance Industries Limited Arnab was a participant of a group I had inducted at RPL. Found him to be very curious and quick learner. He would ensure that he got his basics right before proceeding further. Commitment to the task assigned and ensuring deliverables to the T are his forte. Was a joy working with him for the duration we worked together. Sridhar K Sridhar Komaravolu, Trainer - Andhra Pradesh, Reliance Petroleum Arnab is a hard go getter. He is very understanding as a colleague. He is always in the look out for new things that he can explore with. He was a real good co trainer I had in my tenure. All the Best Sashi G Janardhan, Training Manager, Reliance Industries Limited - Retail Petroleum Manager - Training and Development with Reliance Industries Limited - Retail Petroleum Business (July 2006 till April 2008) Completed over 10,000 man days of training programmes at all levels of management and front line employees across multiple states of India. Design and delivery of soft skill programmes on Training Skills, Customer Service and Communication skills for our Hospitality division and call centre personnel Launch of Managerial Effectiveness programme nationwide. Active participation and contribution in various Change Management initiatives during Organisational Restructuring. Training Manager (Master Trainer) with Reliance NIS Sparta - Retail Petroleum Business (January 2005 till June 2006) Completed over 4500 man days of process and soft skill training programmes Bring in the customer focus pertaining to retail business as against the earlier Business to Business focus of Reliance Industries. Soft skills training to all staff at Retail Outlets and managerial employees of Reliance Petroleum. Design and delivery of TTT for trainers on Training and Delivery Techniques. Deliver training with focus on customer service to all employees of Reliance Petroleum at all levels. Monitor and evaluate behavioural changes in trainees. Conduct Customer Service and Managerial workshops for Reliance Petroleum employees. Professional Experience in Hospitality Industry: Training Manager with Fortune Landmark Hotel, Indore from (July 2004 till January 2005) Sarovar Park Plaza Hotels Front Office Manager - Aditya Park Inn (A SPPH Ltd. Unit) - Hyderabad Front Office Manager - La Place Park Inn (A SPPH Ltd. Unit) - Lucknow Night Manager - Majestic Park Plaza (A SPPH Ltd. Unit) - Ludhiana Initial Career Roles: Assistant Front Office Manager - The Golden Retreat - Haldia Assistant Manager - Front Office - Hotel Hindusthan International - Kolkata Significant Achievements Certified as a Quality Control Officer for the purpose of Quality Clearance of Aviation Fuel Receipt, Storage and Delivery Complete programme design development and rollout for Process Training for the first time in Jet Fuel Business of Reliance Industries Limited Nationwide Training Need Analysis for target job profile and programme design, development and roll out for ATF Business. Design and development of various assessment tools for performance mapping. Trained on Thomas Profiling and Introduction into recruitment process in Reliance Industries Limited - Jet Fuel Business. Redesign of Training Methodologies and programme design to bring down training man days, thereby significantly reducing training cost without compromising on knowledge and skill acquired levels. Decrease of 30% in attrition rate over a period of two years post implementation of career counselling, job rotation and progression coaching.

Bachelor of Business Administration covered via distance learning as part of additional qualifications while in employment

Bachelor of Business Administration covered via distance learning as part of additional qualifications while in employment