Organization Position Held From To Analog and Digital Systems Pvt. Ltd Customer Support Engineer September 1988 March 1993 Infosys Digital Systems Pvt. Ltd Senior Customer Support Engineer April 1993 July 1994 Infosys Technologies Ltd Delivery Manager Since August 1994 Job Responsibilities Infosys Technologies Ltd Serving in the Finacle Unit of the Company Responsible for successful implementation at various client base sites of the company Consistent performance in executing projects at CMMi 4 and 5 levels Responsible for business planning, revenue targets of the region along with sales counterpart Consistent performance in meeting the business targets of the region Responsible for planning responses to RFI / RFP, finalizing strategy for implementation, estimation for implementation, presentation to the client during evaluation stage, negotiation of the deal, execution of deal, handing over to support team Generated revenues of approximately 40 million USD for the company and build pipeline for another approximately 10 million Successful track record of completing the projects before/well in time utilizing productivity techniques, optimizing resources usage, reuse of developments done elsewhere, with high profit margins, process deployment/betterment of processes Responsible for continuous/betterment of Customer Satisfaction for the responsible region Creation of continuous cross-sell opportunities for needy services of the banks Ensuring regular review/visits of senior management to the banks Have imparted onsite training for the end users of the product Consultancy for better usage of the product Responsible for successful implementation at Nepal, the first implementation for the company outside India Implementation at Nepal was made successful by ensuring the requirements are thoroughly discussed and built into the product Served as country incharge at Nepal for a period of 2 years Served as Head - Global Helpdesk Manager at global support centre in Bangalore for a period of 5 years Established 24x7 helpdesk to serve customers right from planning, approvals, execution, etc Providing online support for Y2K conversions at various sites outside the country Incharge of 24 hours Y2K support at the global support centre in Bangalore and all other transition support centers Y2K team member for planning out methodology of Y2K support Served as Account Manager for large and leading customers of the company Handling successful implementation activity in countries like Yemen, Nepal, India, Nigeria, Kenya, Uganda, Mauritius, South Africa, Zimbabwe, USA Served as Account Manager for clients in Nigeria, Nepal, Mauritius, India, Tanzania, Uganda, Seychelles Served as Group Project Manager for African Continent Served as Delivery Manager incharge for entire African Continent Responsible for business planning and execution strategy for all implementations in the regions Was awarded the NITTA 2004 - Gold Award for the Widest Used Banking Solution in Nigeria for Finacle due to the rapid and successful growth of the product sales and deployment in Nigeria Successful big time implementation for a large bank in African at one go with over 400+ branches Was a member of the investigative committee to identify the root cause of a major issue that erupted post implementation Regular interactions with the senior managements of the bank, to understand the banks plan and help in providing relevant support for defining success story of the bank Interactions with the various vendors for selecting of third party dependency products necessary for the implementations Negotiation/Finalization of the implementation partners and outsourcing execution of services to the various clients across globe Participation in deal negotiation at various banks Currently serving company and holding responsibility of Delivery Manager, North Asia covering countries China including Hong Kong, Taiwan, Korea and Japan. This being a new market venture, responsible for business development, ensuring skill availability, product enhancements to cater to the market, planning and ensuring local business needs of the region in the product Provide excellent support in building the market and relevant local team building Have been leading / responsible for team size varying between 0 to 100 including partner members who are taken for specific projects Infosys Digital Systems Pvt. Ltd - An Infosys Group Company Hardware and Software testing of telecom products Training member for DOT staff Installation of telecom products in Karnataka, Kerala and Maharashtra Incharge for successful deployment of telegraph product in Maharashtra Has executed installations rapidly, bringing down the total time required for deploying such equipments. The improvements well to the tune of 100 percent. Extensive travelling done to the states of Maharashtra and Kerala as part of the team responsible for deploying in these states Analog and Digital Systems Pvt. Ltd Hardware and software testing of various telecom products Served as a member of the production team Worked as service engineer attending to customer clientele located throughout India A team member for approval of telecom products from DOT Responsible for the successful field testing of the telegraph product Incharge for successful deployment of telegraph product in Madhya Pradesh for a period of 1 year Served as incharge of the service department for a period of 2 years Co-coordinator for dealer interactions with the R and D wing Extensive travelling made to the states of Karnataka, Kerala, Tamil Nadu, Goa, Maharashtra, Gujarat and Madhya Pradesh