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Avinash Sankhe Group Head, Technology Delivery, Karvy Computershare Pvt Ltd
 
Avinash Sankhe's Profile
Avinash Sankhe
Group Head, Technology Delivery, Karvy Computershare Pvt Ltd
Karvy Computershare Pvt Ltd
confidential
confidential
Mumbai, India
Toostep 
Professional summary
Avinash Sankhe's Experience
Current :

Group Head, Technology Delivery, Karvy Computershare Pvt Ltd
ITES / BPO / Customer Service
India, Mumbai
Brief summary :

Summaryof Professional Experience (total 20 years; ~ 11 Years in BPO/KPO):

  • Right blend of Operations Management, Planning, Execution, People, Technology and Client management skills for global outsourcing engagements demanding competitive service and solutions
  • Ability to seamlessly set-up delivery engines and execute within time and cost budgets irrespective of business domains
  • Proficient in technology deployment for servicing end client needs complying with regulatory, global risk and information security needs

Career Goals:

Lead critical business management function/s as part of the executive management team that has ultimate passion to leverage benefits of globalization to democratize commerce , thereby providing immense value to customers and the society.

Previous :

Mutual Fund Registry And Corporate

Worked from 2010 to 2012

Brief summary :

1. A Joint Venture company between Indias largest Mutual Fund Registry and Corporate Registry (also a large financial services group) and worlds largest Share Registry Group A. Jan. 2010 - till date : Group Head - IT Delivery and BDS: Managing IT delivery for Mutual Fund (MF) Registry as well as Corporate Registry business; additionally, playing active Business Development Services role, reporting to the CEO Responsible for management of 120 professionals having blended experience of IT and Ops for enhancing ITeS delivery platform to extend technology solutions and support for all integral rollouts for catering to B2B and B2C environments, including 1st, 2nd and 3rd line support to over 6000 users (450 remote sites) Currently co-owns responsibility for continually enhancing client servicing, relations and delivery standards through evolving technology for entire Registry Operations Manage technology partnerships with competitor to cater to common set of customers; eventually work on building industry on-line platform encompassing investors, distributors and channel partners to facilitate Indian Mutual Funds industry fulfillment services Conceptualize and govern Corporate InfoSec Assurance program and other risk mitigation initiatives harnessing experience of both JV partners Play active strategic leadership role for improving current service delivery standards through process simplification, productivity improvements and service delivery effectiveness Liaise with top 5 consultants for advisory and audit assignments and client engagements for delivery of current and future business needs, exceeding agreed business parameters Face of senior leadership (in Mumbai) for Asset Management client escalations, regulator (SEBI) liaison and evolving innovating IT based solutions for enhanced investor servicing and sales growth Was instrumental in rebuilding trust of the largest client through continuous interaction and tangible service delivery quality improvement through enhanced process and people outlook

Previous :

B

Worked from 2008 to 2009

Brief summary :

B. Aug. 2008 - Dec. 2009 : Head, IT Delivery - Mutual Fund Registry (MFS) Managed IT operations encompassing servicing of 25 Asset Management Companies (AMC), 3000 employees, 60,000 distributors and 35 Million investors Continually upgrade technologies to enable @ 400 remote branch locations, @ 80 channel partners and @ 5000 users to concurrently execute Mutual Fund trade fulfillment services Roll-out and maintain technology products to cater to emerging client business requirements for disparate business functions such as transaction processing (web based Front-office and CV of Avinash Sankhe Page 2 of 3 client-server Back-office applications), CRM, Sales Force Automation, Business Intelligence and for multiple regulatory and statutory compliance needs Continual improvement in IT infrastructure by facilitating systems audit by CISA certified top 5 consulting firms and ensure remediation and compliance Facilitate transfer of technology across JV partner businesses for gaining cost and service efficiencies Lead several industry wide and organization wide strategic initiatives to be future-ready and deliver value to all stakeholders, especially the investor community - Engaged external advisory services (amongst top 5) to implement enterprise IT enabled systems to streamline all financial transaction processes for scalability, financial risk mitigation and outcome predictability Saved recurring 9-11% of people cost for key commercial transaction processes by standardizing processes thereby addressing mitigation of financial risks Rolled out multiple products in Mutual Funds market that were envisaged to serve distributors, AMCs and investors through stakeholder interactions Enabled positioning of IT delivery function as a profit center, improving professional outlook and revamping all technologies facing the external world.

Previous :

2. Datamatics Technologies Ltd.
Mumbai

Worked from 1999 to 2008

Brief summary :

2. Datamatics Technologies Ltd., Mumbai (Now, Datamatics Global Services) - www.datamatics.com ( Jul. 1999 - Jul. 2008) Business Head and Delivery Head: Responsible for managing service delivery and business growth for BPO assignments from healthcare domain such as claims, enrollment and RCM Additionally set up service delivery Ops teams for processing documents emerging from Financial Services, Insurance, Market Research, HRO and Telecom, for providing data capture, coding and analysis services to US and European clients, largely through automated workflows Grew from being a Project Manager to be the Head of Business - Managed 180 FTEs at multiple locations besides 300-400 contract resources for delivering high profile long term and short term projects requiring large multi-location operational setups P and L responsibility for managing Document Processing business Instrumental in leading new healthcare BPO business practices for Document Processing Line of Business - o Facilitated Healthcare Payer (Insurance) business expansion from Claims Processing to Enrollment Processing through systematic product management and efficient and stable service operations platform o Facilitated conversion of large healthcare BPO pilots into long term revenue projects through systematic process enhancements and value additions o Enabled diversification into RCM/Accounts Receivable Back-office Services (Medical Billing) for US Healthcare Providers o Key member of the strategic team that was entrusted to expand service operations into tier 1 (Chennai) and tier 3 city (Nasik) o Implemented OCR/ICR technologies and managed technology partnership for large scale automation to establish `short- time-to-market advantage for Document Processing business.

Previous :

Senior Quality Assurance Engineer, 3. Voltas Ltd.
Mumbai

Worked from 1994 to 1999

Brief summary :

3. Voltas Ltd., Mumbai (Fork Lift Truck and Crane Manufacturing) - ( Jul.94 - Jun. 99). Senior Quality Assurance Engineer for supplier quality and continuous quality improvement Responsible for supplier rating and fixing supplier rating criteria Active involvement in Juran Quality Improvement (JQI) Program and played role of Quality Circle Leader for multiple initiatives to minimize process rejections Member of core team for participating in JRDQV Competition, based on Malcolm Baldridge Business Excellence Standard, for TATA Group of Companies Migrated best practices to suppliers production facilities for Process Quality Assurance Streamlined batch processing and supply of @ 200 items to assembly section to enable production of trucks in accordance with sales commitments.

Previous :

Junior Production Engineer, Mahindra Ltd.
Mumbai

Worked from 1990 to 1994

Brief summary :

4. Mahindra and Mahindra Ltd., Mumbai (Tractor Manufacturing) - ( Sep. 90 - Jun 94). Junior Production Engineer for Heavy Machine Shop, managing production floor for manufacturing of tractor parts in batches, ensuring consistent supply to Assembly section Work allocation and achieving daily production targets with minimum rejections Active involvement in Just-In-Time Manufacturing and Quality Circle Leadership Was able to show significant improvement in people utilization by rearranging material CV of Avinash Sankhe Page 3 of 3 handling logistics Consistently motivated people to upgrade their skills and participate in Quality Circles.

 
 
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Avinash's communities
Business & Strategy
10213 members, 379 jobs, 894 articles, 282 questions, 935 debates, 319 idea contests.
Startup World
3060 members, 98 jobs, 299 articles, 110 questions, 223 debates, 110 idea contests.
Avinash's contributions
I agree with Darshana as we have discouraging record to prove against this. In a recent (14'th Jul) CII conference on 'protecting rights of minority investor community' this issue was raised and the CII committee has recommended to the Ministry of...
 
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