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Brief summary :
Duration: Sep 2009 to Sep 2010. Worked with CMS as L1 support (Lotus Notes) engineer at World Bank project Duration: May (2008). Sep (2009). Worked 16 Month IBM info services as a Desktop support Engineer ,Supporting Lotus Client issues Duration: Oct (2007) to May (2008). Worked 8 Month Worked as trainee Engineer in CMS Jan 2007-oc t 2007 without re-Leaving Letter Job Responsibility in Ernst and Young Managing Domino servers for Mailing, BlackBerry, SameTime and Application. Troubleshooting common mail setup and Routing problems. Managing and Monitor Cluster servers and related issue. Troubleshooting calendaring issue, out of office agents, Rooms and resource database, Fix Database corruption and ran weekly maintenance task for crucial Database in R6. Managing Domino Messaging servers on Solaris Platform Handling server Hung and Crash. And generate server space report Preparing RCA. Handling GSX tool to monitor Domino servers filtering the alerts and settings as per customer and environment requirement. Managing BlackBerry Enterprise Server Software Version 4.1.7 Administration -- Level II and Level III.And Good Mobile Messaging Server Provide support, including Provision, maintain, administer, troubleshooting and resolution of reported incidents and other requests for all cell phones and Blackberry Devices. Support for more then 25K users, 25 BB servers on Domino 8.5. Escalating any unresolved issue to RIM Uploading LOG files to RIM. Escalating any unresolved issue to RIM Resending IT policy and service book. Setting Enterprise Activation password Troubleshoot issue related to handheld (Activation,synchronization,calendar issue, wipe out issue) Job Responsibility in CSSCORP for Carestreamhelath Project Position: Level-2 Support Engineer My Responsibility Includes: Managing Domino servers for Mailing, BlackBerry, SameTime and Application. Troubleshooting common mail setup and Routing problems. Managing and Monitor Cluster servers and related issue. Troubleshooting calendaring issue, out of office agents, Rooms and resource database, Fix Database corruption and ran weekly maintenance task for crucial Database in R6. Managing Domino Messaging servers on Solaris Platform Handling server Hung and Crash. And generate server space report Preparing RCA. Handling GSX tool to monitor Domino servers filtering the alerts and settings as per customer and environment requirement. Generating Reports for ACL miss match, Orphan DB, Replication miss match through POWER TOOL. Managing DB size trough MAIL ATTENDER to purge old document as per customer Guide Line. Handling SYMENTEC NET BACKUP to restore customers deleted DB as per the Business requirement. Create mail-in and Team Place databases, ACL / Mail / Multi-Purpose Notes Groups, new replicas, etc., Delete full text indexes remotely to free up disk space. Move mail files between Notes servers. Replace Managing dead and undelivered mail. Update server docs, group docs, person docs, notes.ini, connection docs, configuration docs, create new replicas and groups, schedule replications, move mail files between servers, modify ACLs, restore users mail files, create mail usage reports and mail probes Troubleshooting connection problems Compacting databases, fixing corrupted Database. Creation of different type of databases using standard and customized templates i.e. Mail-in-Dbs, Team calendar database, Resource reservation database etc. Handling BlackBerry servers mail routing issues Activation and reactivation, Calendar issues. Managing License and SRP related issues. Handling Same time servers and DDM servers and assisting Domino developer to implement new tools, The project work includes up gradation of Domino R6 to R8 servers.(not over) Other project work experiences: Worked as L1 server support Engineer at World Bank project here my role was monitoring and scheduling the BACKUP of SERVERS (print and file server and Domino server). DESKTOPS,LAPTOPS,BLACKBERRY and NETWORK PRINTERS and S/W installation-troubleshooting, asset handling and tracking, managing daily call reports,SLA of tickets, coordinating with server team to resolve server related problem(basically lotus related ), coordinating with vendor for H/W replacement or new purchase, monitoring IT security policys, monitoring NETWORK and ANTI VIRUS related issues and take care of AUDIO and VIDEO conferences Worked (10 Month) with CMS Computer Ltd. as a trainee Engineer on various Project Bharti Airtel Limited (Jaipur). And Tata Tele services (Jaipur). GEMONEY (Gurgaon) project with CMS as L2 Desktop Engineer. CMS Computer Ltd. provides customers with high value Information Technology Solutions, Infrastructure, Services and Platforms in India and is all set to offer high end Technology Services and Solutions for the Asia Pacific and the Middle East markets. Responsible for support, Desktop, Client applications, N/W Printers, troubleshooting Including, Hardware and Operating system. Oracle based software, Encryption software Like safeboot, jnupg etc Installation, Configuration and Managing Active directory, Domain name service (DNS), Mail server (Exchange server, Novel group vise and Lotus mail), DHCP server. Providing complete support including connectivity, troubleshooting and maintenance on LAN and Wireless Router Manage the Active Directory Services in windows 2000/2003 server. Proxy server Managing network users and groups, group policies and user rights. Managing and configuration print server and file server, FTP server. MS Office 97/2000/2003/XP, Trend Micro,Mcafee and SYMANTEC ANTI Virus (Updating and Managing), Symantec Software for Windows/NT Symantec Ghost and other office management software.
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