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Topic : Performance Management
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Created by : Satwinder Singh, Program Manager - Implementation and Services  | 02 03 2010 14:35:30 +0000
Industry : Human Resources (HR) ConsultingFunctional Area : Performance Management(People Management)
Activity:  657 views;  last activity : 07 06 2010 20:18:09 +0000

360-degree feedback, also known as "multi-rater feedback," "multisource feedback," or "multisource assessment," is feedback that comes from all around an employee...

Wanted to know: Does 360 degree feedback improves employee performance!!??

If yes, what parameters should be taken care of and whether it ...

 
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...should be used exclusively for development purposes Vs ...should be used for appraisal purposes as well
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Top Argument
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In my opinion the main purpose of the 360 degree feedback is to assist each individual to understand his or her strengths and weaknesses, and to contribute insights into aspects of his or her work needing professional development. 360 degree feedback allows each individual to understand how his effectiveness as an employee, co-worker, or staff member is viewed by others. So I believe that the 360o feedback can help to improve employee performance and should only be used for developmental purpose.


By Kriti Das, HR Manager, ANZ Information Technology  02 04 2010 06:07:06 +0000
 
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I am a firm believer in 360 degree for both development and appraisals of both professional and managerial staff. The sucess or failure of a business depends on the whole working as a team with the right leaders in place and directing their teams and supporting other teams to achieve business and strategic goals, My ability to suceed as a Finance team leader depends on my ability to support the production guys to achieve their targets and my ability to drive out cost savings and efficiencies in the business depends on their support for me. If my team dont perform I lose, if I dont perform they lose so I need to not only be rated by my boss but by peers and subordinates if I am to grow professionally and achieve my targets by addressing my shortfalls as leader.


By Gary s Vermaak, Finance Executive and Senior Consultant , SD e'Africa Consulting  02 04 2010 07:09:43 +0000
Arguments in: "360° Feedback"
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360 degree feedback has value only when it is done objectively and anonymously. I do believe that Dell has such a system in place. I have this theory of +1, 0 and -1 when it comes to hierarchy. Nearly 90 percent of our professional interactions are with the levels immediately above (boss) and immediately below (subordinates) and our colleagues. These are people who feel the pinch of our presence and performance in the organizational unit. They should have a significant say in the review of our performance if we are to synchronize with the rest of the organization by way of corrective actions.

However that should not de-emphasie the relevance of self appraisal which is a component of 360 degree feedback. A self-appraisal - both and honest and a wishful one - says a lot about the employee.

When you take self appraisal, peer appraisal, subordinate's appraisal, colleague's appraisal you get a picture that pretty close to 95%. Then one has to look for interactions between the employee and the support services group such HR, admin and so on. This will complete the picture.


By RAMESH KANDADAI, Principal Consultant, ARM Consultants  | 03 03 2010 07:28:43 +0000
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i second you , but it should be 600 degree feddback


By Ajay Ziz, Dy. Registrar,, University of Jammu  | 02 05 2010 05:29:04 +0000
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It's very difficult to create a consistent individualized perception and image reflection in 360 degree feedback.As per my view,it should be used exclusively for development purposes....


By Ranjeet Kumar, Policy & Strategy, ******  | 02 04 2010 15:55:11 +0000
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Exactly Kriti, 360 degree feedback should be primarily for the all round development of an employee.

Once the feedback is given and the employee has not shown enough motivation to polish himself then he can be considered for  "appraisal issue" in the succeeding year.

We need to define the purpose for such feedback where something in action comes into play and not for the sake of feedback only.

Think "appraisal attraction" in the succeeding year can energize the employee

 


By Manish Grover, Sales Executive/Officer,  | 02 04 2010 12:43:49 +0000
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This tool should be used only for development purposes only. In most of the organization, where I have seen, this 360 degree is used only as a routine HR exercise and has not been followed up.

This is an excellent tool, and if we start use for performance appraisal, it would be counter-productive

 


By NAGARAJAN B, Freelancer, Freelancer  | 02 04 2010 09:24:13 +0000
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360 Degree is not a tool only for performance appraisal. It provides the individual with an opportunity to learn how different colleagues perceive them, leading to increased self-awareness. It encourages self-development. It increases understanding of the behaviors’ required to improve personal and organizational effectiveness. It promotes a more open culture where giving and receiving feedback is an accepted norm. It increases communication within the organisation. It can be a powerful trigger for change. However, how you do it is more important than doing it. Implementing this tool without following clear guidelines can have a negative impact on those involved and the organisation as a whole. Feedback can be enormously powerful and therefore the process needs to be properly supported, with consideration of how it will be introduced, administered and followed up.  


By Amit Ranjan, Regional HR - North India, Maclellan Integrated Services India Pvt Ltd  | 02 04 2010 08:35:26 +0000
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360 degree feedback is an effective tool and HR practice to know the holistic worth / acceptability of an individual in the organisation. However it need to be used with considerable care, judgement and maturity else (if mechanically used) it could be misused / hijacked by interested groups in the organisation to isolate / tarnish the image of a  visionary / out of the box thinker, a task master, one who holds on to his individuality, a not very popular guy for non professional reasons, who probably does not sing with the crowd.... It will fit in only if the organisation has the right culture to accept it, the top management  has the vision and maturity, professionally run orgn. with clarity of systems, processes and objectives. Therefore it is bordering between the two options, and i would give the benefit of doubt, risk and vote for should be used for appraisal as well, thoug it can definitely be used for development


By subramanian , promoter, Prime Consulting Group  | 02 04 2010 07:49:56 +0000
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It gives us the way to grow on areas of strength or weakness and to develop our workplace. Also approach the individual with renewed passion and purpose to make more of a difference on his / her performance.

However that the 360ofeedback can help to improve employee performance and should only be used for developmental purpose


By Naheed , Client Partner, Franklin Covey South Asia  | 02 04 2010 07:06:52 +0000
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360 feedback is not only important for employer but contrary employee also.........

it develop employee as well organization also.........

 


By MANISH SEHGAL, HR & ADMIN, Theplacementguru  | 02 04 2010 05:28:33 +0000
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I think 360° Feedback should be "Anonymous".. so that the management gets the clear picture of who is competent & who's not..!

It might affect performance appraisal reviews and there should be a direction behind doing this.

It also helps to spot leaders who are top performers as opposed to only identifying individuals that need development. When you only identify the weak spots, it's a blurry picture.

This should be followed by a Gap analysis..

Your views please..


By Satwinder Singh, Program Manager - Implementation and Services  | 02 03 2010 14:45:04 +0000
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It tells use of your past therby used for apprisal and at the same time now you know it can be used for devlopment which is again purely in your hands as the horse can be carried to the pond but not neccessarily make it drink 


By Sabuj Chowdhury, Zonal Manager, SBL Pvtb Ltd  | 03 03 2010 09:49:17 +0000
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Both.

It is not activity in isolation.


By Ravindra Sharma, Managing Consultant, CHEF-India  | 02 08 2010 00:44:10 +0000
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I fully support Gary's comment.

A 360 feedback can be used as a Development Tool to help employees recognize strengths and weaknesses and become more effective and also as a Performance Appraisal Tool to measure employee performance . It is believed that 360 feedback focuses on behaviors and competencies more than on basic skills, job requirements, and performance objectives. These things are most appropriately addressed by an employee and his/her manager as part of an annual review and performance appraisal process.


By Devi Kaladeen, Audit Manager, Health Sector Development Unit  | 02 05 2010 18:14:10 +0000
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360 feedback is a great way of appraising individuals in 'all aspects' of the corporate hierarchy!!

It has the potential to give an all round feedback of the employee in the core areas of his responsibility which includes intrapersonal and interpersonal skills. It allows the HR an insight to the individual in question and gives them a picture of the individual in his professional and emotional capacity.

Adapting to a work environment is the key to corporate success. A 360 feedback would help in assisting and deleting the right candidates, period!1 It is most definitely helpful. Thanks for inviting me to this very interesting debate. I wonder how I missed it.


By Makrand Bhave, Marketing & MICE, WIZCRAFT International  | 02 05 2010 12:42:28 +0000
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Many thanks to everyone for your 360° views.. !!

 


By Satwinder Singh, Program Manager - Implementation and Services  | 02 04 2010 09:40:38 +0000
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According to me, i would say apart from the development of an individual/a team, there is a need to address the post development process. 360 feedback is good for finding and pin pointing your weakness and improvising on the same but if it doesnt help individual to be able to grow career wise than it doesnt matter much if the personal development of that individual happens or not.

the whole purpose of the 360 feedback/assessment is to make an individual/team realize their weak spots and try to bring those to a better/higher standards. along with which bringing the company performance to a higher standards or better results.

if those better results are achieved by the company of course they are also achieved by that individual (provided him till being the part of the team.). and if those higher results are achieved, i think the individual deserves his appraisal or be considered for the same.

Of Course being said so, these standards need to be consistent and needs to be realistic for the candidate to be able to achieve them.

but including particular % of weightage in the appraisal process will definitely give candidate a boost to self development and achieving better results!


By Ashish Gandhi, CEO/MD/Director, Creative Director, PostBox Communications  | 02 04 2010 09:31:55 +0000
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Personal development has no meaning uness it translates into quantifiable results and appreciation or otherwise. It does highlight areas of deficit andthose should be worked upon, but it also shows up qualities that are valuable and this need to be rewarded or penalised.


By Ravi Asrani, Head of Marketing, Merchandising and Operations, Geebee Garments FZE  | 02 04 2010 08:40:56 +0000
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Firstly , nowadays specialists are becoming very rare , and multi-skilling is the norm. Secondly IQ is more and more being replaced by EQ. So how we work becomes more important than what we do.

More and more , companies want well-rounded individuals , rather than loners , since even average but well-oiled teams can produce remarkable results.

One of the signs of a well-rounded individual is how he / she gets along with his / her colleagues within the company at all levels , as well as with outsiders. An employee cannot do wonderful work within the company , but rub a lot of customers the wrong way , making them go to a competitor.

Those who investigate customer complaints can recognize this situation - where the customer is wrong , but has to be made aware of this in the right manner.

Hence performance appraisal by only one's boss may give a rosy picture , whereas the person may actually be a bad team player. The reverse may also be true - one's boss may be one's biggest enemy ! This will also be brought out if there is all-round feedback.

In general , it is a matter of the law of averages ! If one person says I am good / bad , then I may or may not be good / bad ; but if 30 people say I am good / bad , then the chances are that 30 people cannot all be wrong !

It's the an example of "you can fool some of the people all the time , all the people some of the time , but you can't fool all the people all the time" !

As far as whether it will improve the employee's performance it's dependent on the employee. As in a normal appraisal , criticism can be used positively or negatively depending on the maturity / attitudes of the employee concerned.

Regarding what parameters should be used , I feel that personal parameters such as critical thinking / ability to get along with people , which are not necessarily dependent on subject knowledge , can be assessed by others , whereas subject knowledge can only be assessed by one's boss , and probably by one's colleagues within one's department.


By K. NARAYAN, None, None  | 02 04 2010 08:09:21 +0000
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i feel that it should be used for appraisal purposes as well because it will be like a sword on employee's head automatically his/her performance will improve and hence development....


By GAURAV JAIN, B.Tech/B.E. student, Malviya National Institute Of Technology, Jaipur  | 02 04 2010 06:31:14 +0000
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