are customer care services making a mockery of customers?

Yes the customer care services making a mockery of customers as though the service is available to sort out the queries of the customer but the customer care are not trained adequately to provide a better service. They are short of knowledge required for their service. One must not blame only to the customer care but to the service provide who is not supporting them by giving the right training and knowledge about the product. Apart from that, the company has come up with an idea to increase customer base with the help of the given service but the answers provided by them doesn't actually fill the requirement of customers.Right way is to give right training to the right person equipping them with right tools and right information to make the task success.

Hi Abhijit,

I too believe that current customer care services are not customer friendly enough to warrant customer interest.Most of the customer care services lack the basic understanding of customer problems and how to handle them.So until proper training is given on customer handling and grievance management these customer care services are merely a superficial services aimed to displease customers.

thanx but beg to differ with first hand experiences from top companies.....u r lucky if u haven't been snubbed this way!!

sure.....u r absolutely right. companies need to introspect....just because we r indians does not mean we can be discriminated against  with big judicial loopholes in favor of companies!!

just because some of us happen to be on the otherside ...professionally...does not mean peeping inside is bad. customers are taken for a ride a lot no. of times by big companies.......big claims about products and endorsements but customer complaint attendance is pathetic...below average!! customer executives dont care about us. they r there just to give us a complaint no...rest all is with god.

Hi.,

Customer care comes from revering your customers, customers run your business, today businesses are making customers run around due to very low understanding of " what and how to get customer service from companies". , ignorance, 'let it go" attitude, low dignity of labour, will complete the work tomorrow, etc.the reasons are many. Hence customer service in INDIA is not what customer service is in say europe.