ATM performances at satisfactory level?

Increasing use of ATM machines have lead to many problems.complaints could not be lodged due to unavailability of helpline numbers.machines get hanged up after every second day.this is my personal expereince.Once i had withdrawn money and thetransfer slip was showing the deductd balance but there was no money in my hands..

It is true that most of the banks has got arrangements between them for sharing of ATM's for their customers advantage, but now a days you may vitness that ATM's here and there not in operation due to unknown reasons, and we do not know what is to be done for obtaing cash. We will have run after other ATM's or some times thare may not be any ATM if it is a moderate town or a village.

In such circumstances we have no other alternative other than complaining, RBI issued a recent circular stating

The use of Automated Teller Machines (ATMs) has been increasing in the country. We have been receiving complaints from members of the public that at many ATM locations the telephone numbers of help desk/ contact persons are not displayed causing difficulties in lodging complaints. Customers using other bank ATMs are also unclear as to the bank with whom complaints on account of failed ATM transactions are to be lodged. The matter has been examined by the Reserve Bank of India and it has been decided that the following information should be displayed prominently at the ATM locations:

I. Information that complaints should be lodged at the branches  where customers maintain account to which ATM card is linked.
II. Telephone numbers of help desk/contact persons of the ATM owning bank  to lodge complaint / seek assistance.

We there fore can prefer a complaint based on the circular over the informations provided in the ATM or directly to RBI if required.