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| Six Sigma is a perfect tool as it prevents defects | Vs | If there is no defect then ITSM will be out of market | |||
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"Can Six Sigma be used as one of the appropriate tools in IT Services Management?"
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ITIL when introduced was solely made for the in house IT operations, but ITIL when used as an outsourcing framework did not completely evolve to meet the requirements. |
Six Sigma is a defect prevention tool, while ITSM business fourishes on defects causing disruption. Can Six Sigma be a help or detrimental? |