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CRM and Sales staff

Created by : Mihir Ghosh, Business Analyst, Oracle  | 12 24 2008 18:44:11 +0000
Industry : IT Products
Activity:  842 views;  last activity : 09 06 2010 08:55:11 +0000
Will CRM takeover sales staff?
  
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CRM Vs Sales staff
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I am not against CRM but there are few things which needs to be kept in mind that even CRM could not be sold without sales force.

By Brajesh Sharma, Business Analyst, Mentor Graphics  12 24 2008 18:46:00 +0000
Arguments in: "CRM and Sales staff"
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ya i also think that CRm is better and fast way to increase the customer satisfaction level. 

 

In service industry CRM play a big role. CRM is depend on industry.... its very good way to work.
By Akash khatri, Sr. Engineer -Tata Bluescope steel Ltd.  | 09 06 2010 08:56:43 +0000
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Information on hand is very crucial for any business. Enterprise sales departments should maintain the sales funnel and should do a regular follow-up and update the status records. Having Periodical reviews with the team and discussing and planning strategies for winning is an important aspect. Whether they use the sophisticated CRM software or just a simple excel spreadsheets with the funnel information, they can achieve best results and reach targets.
By Sreenivas Dogiparthy, Technical Manager, Intercorp Solutions Pte Ltd  | 01 24 2010 03:44:46 +0000
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1. CRM is meant to do the real Value addition job i.e interacting with customers to :

a) Find their exact needs in terms of Quality , Service and Price vis a vis competitors and to make sure that better combination of these factors is provided to customer so that you retain your existing customers plus add new customers from your competitors .

b) So real job of CRM is to retain existing customers and to add new customers from compititors and in my book i.e more than 60-80% of the job .

c) Sales staff was and is very important where infrastructure is a bottle neck but with better infrastructure and growth of Internet most of the sales is going to shift to purchase through internet against credit card and hence need for physical sales force is going to go on reducing.In future terms it will be 40-20% of the job.
By gurminder dhir, Associate Vice President ( Marketing), ISMT Ltd.  | 10 03 2009 15:40:02 +0000
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OK agreed that for selling CRM sales force is required but once CRM has been sold after that sales requirement is reduced.
By Kiran Kumar Reddy, Business Analyst, SAP  | 12 24 2008 18:49:04 +0000
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In a technological world when 68% of the world population is becoming tech savy it would be more convenient to capture your client through the medium which they have greater access.
By Mihir Ghosh, Business Analyst, Oracle  | 12 24 2008 18:44:11 +0000
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Lets not take credit from CRM solution that nowadays it plays major role in any business vertical wherein it helps in decision making but in the end of the day it is your sales force which brings buisness for you. both have their own importance but being a face of the organization sales force's contribution is surely ahead of CRM solution. Lets not forget that CRM works upon data enterd in it but that activity depends unon you sales staff. If the sales force is efficient half the battle won.
By Abhishek Sinha, Business solution sales specialist, Bertelsmann Marketing Services India  | 02 25 2010 07:06:07 +0000
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Yes CRM is required in every company ,it contribution to sales is 20% of company sales ,the remain 80% is sales driven. over all sales staff are extention of CRM.
By Wilson Amandem, market development manager, Frieslandcampina West Africa  | 10 13 2009 09:58:26 +0000
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yes Mr Brijesh i do agree with your word ..

that CRM can work in efficient way with sales force


By varsha , Head/VP/GM-Quality, frac  | 08 14 2009 18:14:15 +0000
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No chance. Any future advance tool also will not be in a position to take away the sales
By Vinayarajan KV, Head/VP/GM-Sales, EP Tech  | 01 14 2009 04:45:28 +0000
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After all CRM is a tool made by people and it can also go wrong at times.
By Vikash Jaiswal, Business Analyst, SAP  | 12 24 2008 18:53:25 +0000
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Its not that sales force requirement is reduced but CRM only helps us to unburden the sales force work.
By Ashish Kumar Mishra, Business Analyst, SAP  | 12 24 2008 18:50:06 +0000
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It would be great if you connect with relevant people on platform who can benefit from your help.....also join relevant communities so others can send in you queries regarding .net
Nice insight...every day do one thing which one is afraid of, this will do really good to overcome the fear of failure....
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