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Siebel CRM

 

CRM: Siebel CRM Professional or SAP Business One?

Created by : Radhakrishna Marar, Business Analyst, Oracle  | 09 05 2008 00:33:25 +0000
Industry : IT ProductsFunctional Area : Application Software(Technology)
Keywords : Business Sap One Professional CRM SIEBEL CRM
Activity:  931 views;  last activity : 07 06 2010 20:18:09 +0000

I would like to evaluate CRM software for a midmarket retail company. What is the most important difference between Oracle's Siebel CRM Professional Edition and SAP Business One? Where does Siebel stand out -- is it in functionality or otherwise?

  
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Siebel CRM Professional Edition Vs SAP CRM Business One
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It is designed as a solution with deep "front-office" functionality and it is priced and packaged in a way that is more suitable for midmarket companies as compared to the Siebel Enterprise product. Siebel CRM software integrates well with legacy and "back-end" ERP solutions, but was not designed from the ground up to manage end-to-end business processes (i.e. front office and back office).
By Radhakrishna Marar, Business Analyst, Oracle  09 05 2008 00:33:25 +0000
 
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I totally agree with you Radhakrishna.
By Manjunath Patil, Marketing Analyst, ORACLE Corporation  | 10 22 2008 13:23:37 +0000
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However, I would not consider Siebel CRM Professional Edition a "best of breed" CRM solution. SAP's new product tailored to midmarket companies who want a "total platform" solution (front office and back office). In the past, SAP solutions have been too expensive, complex and hard to use for midmarket companies. Business One seems to address these shortcomings very well.


By Kiran Kumar Reddy, Business Analyst, SAP  | 09 05 2008 00:34:10 +0000
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