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Customer Retention

Created by : Davinder , Associate/Sr. Associate Tata Sky  | 07 12 2009 10:39:48 +0000
Industry : ITES / BPO / Customer ServiceFunctional Area : Business Policy(Strategy & Execution)
Keywords : customer retention and waiver
Activity:  195 views;  last activity : 07 06 2010 20:18:09 +0000

 

Do we can provide waiver to customer to retain them ???????

  
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Arguments in: "Customer Retention "
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In an era when the world is going through such a rough patch, the only way to maintain presence in the market is by keeping your client base intact. One can go till any extent to keep the customer happy. Trust me it will pay off when we head towards a better economic condition in future.
By gopal iyer, General Manager, Shipping Platform Online Pvt. Ltd  | 08 10 2009 21:40:15 +0000
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Yes one can do that, just to retain the customer or to remain them loyal towards you...but then it will be more so difficult to change the price as the customers would have adjusted to the lower prices and when there is an increase people wont remain loyal anymore...so it has its advantages and disadvantages.
By Sujoy Kumar Datta, Asst. Manager/Manager -(NonTechnical), General Electric  | 07 13 2009 08:18:02 +0000
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For this we also provide some rebate and dive some gift also.
By SB DIKSHIT, STATE QUALITY MONITOR, U.P.R.R.D.A  | 07 12 2009 17:26:46 +0000
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I think we can provide .
By Davinder , Associate/Sr. Associate Tata Sky  | 07 12 2009 10:39:48 +0000
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No according to me that could be the last option, customer should be satisfied by giving quality servicy the only thing differentiating among sellers to make him/her loyal to our business is VAS valu added service which is never ever provided or produced in a manf. unit or factory it has to be generated between a end seller and end user/buyer...
By Vishal Goel, BDM, Anand Gems and Jewellers  | 08 10 2009 18:02:29 +0000
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nice Story !!!!!!!!!!
thanx Victor Sir Vishav Sir , Dikshit Ji and Makrand Sir for your Valuable answers it will help me a lot ........    Regard's    Davinder 
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