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Do Banks having bigger customer base grow better than new private bank?

Created by : Tushar Kamble, Assistant Manager, AXIS Bank  | 02 16 2011 08:38:16 +0000
Industry : BankingFunctional Area : B2B Sales(Sales & Marketing)
Keywords : banks
Activity:  420 views;  last activity : 02 23 2011 05:31:42 +0000

My experience in SBI taught me that its damn difficult to give good customer service,even after employee enhancemnt and training program.The basic reason which i find is their efficiency to deal with huge number of customers.

  
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Sir can you please give a broader view through your experience that how are banks with bigger customer base grow better? HDFC bank started with only one branch and it took very less time to establish into what it is today. The customer base has increased because of the good customer service. It too is a private bank and is doing good business and having stable growth. I would appreciate if you explain and resonate your view.
By Sonali Sarkar, Trading Advisor, American Express  02 16 2011 11:49:05 +0000
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YES INCRESE IN PRIVATE BANK HDFC BECAUSE SERVICES GIVEN TO ALL CUSTOMER IN TIME LIMIT. ALL BANK ARE UNDERTAKEN IN RBI
By suresh patil, Financial Accountant, NRHM  | 02 23 2011 05:31:41 +0000
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Ofcourse it helps when your organisation is having higher footfall, which eventually allows them to maximize their fee based income and also the sales of products other than CASA like FD ,etc. Another things that matters is the dillema that works in the Indian case, more than often people are seen to que-up even in small pub secto r banks rather than opting for rainbow of services offered by nw private banks.
By Nagendra Pratap Singh, Operations Executive  | 02 18 2011 08:25:35 +0000
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Yes infact the banks who dealing with big companies or corporates are in earning more profit then the other private banks.........
By ANAND KUMAR MISHRA, MANAGER FINANCE & ACCOUNTS, CITY HEART SAROVAR PORTICO  | 02 17 2011 03:59:48 +0000
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Definitely. You can review progress of your bank & come to know the fact.
By SHRIKANT MANOHAR DANKE, Project Manager, Phadnis Infrastructur Ltd  | 02 16 2011 11:20:29 +0000
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I WORK IN SBI.
By Tushar Kamble, Assistant Manager, AXIS Bank  | 02 16 2011 08:38:16 +0000
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It is just not enough to train your staff - you will have to look at what kind of staff you have. An ageing staff in a public sector bank handling customers in a similar fashion for years cant suddenly be expected to change their attitude overnight even with all the training and resources at thyeir disposal. I agree with Sonali that a lean, mean and trim organisation where every employee is held accountable and forced to stretch that little bit for customer satisfaction is always better. Try bringing in some change in SBI itself or try pulling up the staff for non-performance and you will have an immediate strike on your hands. ALso career progression is very difficult in public sector banks compared to private banks.
By Jaygopal Raghavan, Marketing Manager, Landmark Group  | 02 16 2011 16:59:42 +0000
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if we are talking about the large customer holdings,then let us not tlk about SBI coz it hs support from the govt in form of govt.capital.if we compare hdfc wid 2nd largest nationalised bank in da country...hdfc has a better stand as it has the growth,i.e. the profit for the year 2009-10 s mre den 20% whereas PNB's net profit i.e. growth s almost 175 wich shows dat da better customer satisfaction as well as passion for the job s mre necessary 4 growth instead of the trust by the uneducated customers in large consumer holding banks.
By prateek sharma, B.Com student, st. John's college  | 02 16 2011 15:22:39 +0000
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tusharkamble7@gmail.com.Well i would also like to know about your profile.It sounds interesting.
My experience in SBI taught me that its damn difficult to give good customer service,even after employee enhancemnt and training program.The basic reason which i find is their efficiency to deal with huge number of customers.
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