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Topic : Quality Is A Myth In India....
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Do products or Services in India provide quality assurance?

Created by : Jayant Vishnu, Art Director/Sr Art Director, Creative  | 08 25 2010 11:16:05 +0000
Industry : Advertising/PR/MR/EventsFunctional Area : Quality Management(Operations)
Keywords : products services quality assurance quality control qa qc quality assurance in india
Activity:  359 views;  last activity : 09 25 2010 17:32:40 +0000

With a view what Miss Meena has created about quality in India, I just want to ask to my friends whether the products or services we use assure quality that they promise for....

  
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I don't think that the products or services we use are 100% upto the standard what we expec. Companies promise one thing & deliver another thing. People are fools who can be fooled easily with other lucrative offers thus quality is covered & assurance is lost......

This is what I have seen in the long run experienced personally....
By Jayant Vishnu, Art Director/Sr Art Director, Creative  08 25 2010 11:16:05 +0000
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I strongly agree best example i can give is mumbai dabbawalas where an ordinary food supply chain now is in list of sixth sigma and i can give more other company who are really provide a better quality like Airtel, ICICI and many more.
By Gururaj Nigale, Manager, Strategic Outsourcing Pvt. Ltd  | 09 24 2010 08:00:27 +0000
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I am arguing that "the quality of Indian Product & Services are continuously improving over the years. Customers are also demanding/choosing better available options. More need to be done, by us"

I have a few questions?

Do MY company offer good quality Product & services? What is stopping me/ MY company to assure quality?

Or is ONLY that what I GET is of poor Quality. (but what I give is of better Quality?)?

Am I rejecting poor quality product & service that I buy/order, RUTHLESSLY, without fail? Why am I NOT rejecting poor quality goods & services?

(The great truth is: IF I reject bad quality goods & services, which are my INPUT, then only my OUTPUT can be assured of Quality!!)

Demanding better Quality is a MUST; just cribbing about Quality is useless.

REJECT ALL BAD QUALITY INPUTS!!

The Quality of OUTPUT will improve!

 
By S SundaraVaradan, Freelancer, Freelancer  | 09 24 2010 01:43:25 +0000
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no its wrong some indian products and services.. are good as  on available infrastructure...We cant say taht .. indian products and services and not good.. if u are ready to afford then we also improve our quality and , if u are ready to walk with technology then we are ready to serve....
By Akash khatri, Sr. Engineer -Tata Bluescope steel Ltd.  | 09 23 2010 17:15:11 +0000
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See Jayant what you are concerning about product I might not be having that idea. But as long as I know about the products relating to my field all companies like our's used to have separate quality departments to ensure the quality of the finished assembly.The companies spend average 1 lac rupees annually just to calibrate the precision instruments to check the quality of the product. See Western countries prefer India compared to China fir big and expensive products like turbines,aero wings,wind mills etc. Its only and only because of our good quality control.And when you are getting product with less quality you just take a look for different supplier,India is obviously having a good market.But remember at that budget you will still find same quality from the new supplier.It's only because of your budget constraints. Here companies want to have the machines very cheap because they think it's from India and at the same time they want quality which is never never manageable. How can you expect your product assemblies with less than 50 microns when you yourself are paying that it can never get machined in CNC.
By Neerav Galathia, Sales Engineer, Aerzen Machines (India) Pvt. Ltd.  | 09 05 2010 08:00:31 +0000
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Yes. Quality may not be upto international standard, always.

But, compared to 10-20 years back, is the Consumer Durables that one buys (TV, Fridge, Car, Bike, furniture, mobile phone, internet connection, general life style.. etc.) BETTER than before?? I feel, it is!

Ofcourse, we do need to improve continuously!

Have you noticed the improved quality of plastics, components used in the Goods? We have come long way from Ambassador and Fiat only, to Jaguar!

Can you get Fun School toys?Yes! can you get toys for Re.5, on the road side? Yes!

The Buyer has a choice to get good quality & service.

TVS Motors got the best Quality DEMING award for parts manufacturing from Japan!

The worlds best mobile phones are released on the same date in India.

I have no idea, how good is ISI specs? I have hardly seen any one demanding it, now-a-days!

With the opening up of economy, MNC have come to India and offer good Products &services. Indians working in Millions in these companies.

In USA, Toyota have recalled millions of cars. Restaurants have recalled millions of infected Eggs.

Currently, In India, after the Economic reforms,

Where there is competition, you CAN get Quality, if the customer wants it;

Where there is monopoly (like Govt. Services), you are not sure of quality.

***
By S SundaraVaradan, Freelancer, Freelancer  | 08 30 2010 19:48:26 +0000
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Yes they provide me only good quality assurance but they did not provide better products or services :)
By Anand Vishwakarma, Web Developer, IT Development  | 08 30 2010 16:56:20 +0000
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YES the products and their services do provide quality assurance but these do not reach the end user ...due to the involvement of the middlemen(retailers,wholesellers,etc.).
By shrikant , MBA/PGDM student, National Institute of Tourism and Hospitality  | 08 25 2010 15:28:31 +0000
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Assurance of better service next time but no refund types since it is not enforceable by law easily for common man.
By SUMEET DIKSHIT, Real Estate Transactions & Advisory, Real Estate  | 09 25 2010 17:32:39 +0000
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Except for a few brands most do not provide any semblence of quality nor assurance. And the ones that do, charge a premium which is not justifiable. Till stricter norms are introduced by the government and the industry itself sets parameters, things will not change for the good.
By Jaygopal Raghavan, Marketing Manager, Landmark Group  | 09 25 2010 15:46:49 +0000
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No If we consider the indian marketing trends in the context of quality assurance of product or services most of the service sectors specially telecom,education and banking which contribute substantially to indian GDP are not famed in terms of customer satisfaction,it strongly affeted by indian Culture and customer psychology who dont prefer the quality rather than price so,altimatly businessmen are focused to decrease the price of service or product at the same time sacrifise the quality.
By Parvez Aslam, HR Executive in An Export Company  | 09 07 2010 15:51:26 +0000
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Its quite obvious that the products dont assure what they assure for....for example what you see in the ads of a deodrant is entirely different from the reality...even for some products they boast beyond the product's usage.So how can it be an assurance.Can your teeth will shine as shown in ads by chewing Happydent....???Now a days assurance of a product is a farce...


By Dilip Kumar Pandey, RF Engineer, Ericsson India Pvt. Ltd.  | 09 05 2010 05:27:25 +0000
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Yes I agree to your opinion and assurance is given by word of mouth only. But at the same time everybody can not be blamed.

Thanks for the referral Mr. Jayant Vishnu.

 

 
By NATTERAJA R. ARIKRISHNAN, GM-Projects, Bentec Electricals & Electronics Pvt. Ltd  | 09 02 2010 17:07:19 +0000
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Yes they provide me only good quality assurance but they did not provide better products or services :)
By Anand Vishwakarma, Web Developer, IT Development  | 08 30 2010 16:57:08 +0000
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Yes they provide me only good quality assurance not but they did not provide better products or services :)
By Anand Vishwakarma, Web Developer, IT Development  | 08 30 2010 16:54:16 +0000
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Take this web page, for instance, seeking an opinion poll. You see cut up words that seem to make no sense till you scan the next line in order to pick up the thread! That is the quality of services that we provide! As for goods generally, where is the ISI mark on many of the products that we purchase?
By Mayuram V. Sankaran, Legal Advisor, Legal Profession  | 08 30 2010 14:58:42 +0000
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Improving quality assuredness is part of the development process and although good progress has been made, much remains to be done. I once had to write off a $60 million grant project in India because vital plant did not work.

It is the terrible chalaiga mentality that needs to be overcome. In reality, in the world market, there can only be one long term quality - excellent. But India and to some degree China are only moving towards that, rather slowly for my liking.

 

 
By Mr Vinay Chand, Freelancer, Management & Strategy Consulting  | 08 30 2010 11:24:07 +0000
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Regrettably.......NO.

Even companies with much better repute elsewhere behave differently thanks to consumer's  helpless situation. Only very tough or well connected customers succeed.
By Ravindra Sharma, Managing Consultant, CHEF-India  | 08 30 2010 07:30:26 +0000
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People tend to make more money only while they ignore ethics part.
By Tejaswi Gupta, Apprentice/Intern, NewRiver Software Services Pvt. Ltd.  | 08 30 2010 06:48:28 +0000
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ASSURANCES ARE GIVEN BUT NOT KEPT UP.
By s.baalu , Consultant, XYZ LTD  | 08 26 2010 13:22:05 +0000
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Still lot more is yest to be done on both product and service part. I will quote the e.g. of Professional courier service, it is useless and better they should close it so that customers can choose other options.
By Bhoopendra Kumar Singh, Project Head, The Energy Resources Institute  | 08 25 2010 12:23:06 +0000
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