Madam Arti has opened a very relevant debate to elicit opinions from the members. Though, neck n neck race is on between "we know" & "we don't know", I suggest the like-minded persons should start writing about the grievance redressal mechanism available for every sector. Prevalent procedures are very cumbersome and I'm afraid how many of us would really go for claiming consumer rights!
By
S. Muralidharan, Executive Director, Knowledge Foundation & Campus Around the Corner
| 03 22 2011 15:43:20 +0000
Dear Manoj, Even after being awarte few take initiate is correctly stated, but being lazy is one of the last few factors. The more important factors being cumbersome procedures, lack of e-complaint or e-follow, not operating on weekends etc amongst a few.
By
Ravindra Sharma, Managing Consultant, CHEF-India
| 03 19 2011 08:14:18 +0000
Yes I know. But unable to excercise due to long process and limited resources. Only thing I do that using my knowledge, I keep of talking to the companies (where I have problems) about the consumer rights / courts etc and problems are solved quickly.
By
Praveen varma, Sr Manager, Reliance Industries
| 03 18 2011 06:11:14 +0000
Consumer rights are important, but for developing nation like India we cannot expect everybody to be treated right. When we reach a stage of proper economic and social insfrastructure in place for everyone to live in 'welfare' as a 'standard' economic prerogative supported by social and economic directive of government we will have 'consumer protection'. These are 'teething times' where we are growing towards a 'well meaning' and 'efficient economy'. Whatever one throws at you one has to live with without protest. Protests will lead only to more barbaric outcomes. Thanks.
By
Mathew Cherian, Research Associate/Analyst, Western Michigan University
| 03 17 2011 11:06:02 +0000
We know our Consumer Rights! How many of us have consciously tried to get our rights? Do we have enough time to discuss, appear in person when called for, to bring the perpetrators to book? Unless and until we simplify the mechanism of grievance redressal, such rights will exist only in Rule Books and Text Books! No honest citizen of this India has a might to fight it out!
By
S. Muralidharan, Executive Director, Knowledge Foundation & Campus Around the Corner
| 03 17 2011 09:01:11 +0000
Yeah we are aware but at times dont get response from govt people, once i had tough time in registering a case of car's key theft case. Police was not willing to register the complaint, i was successful after long discussion only....but yes keypoint is i was successful...
By
Priyanka Tomar, Certified Cyber Security Expert
| 03 17 2011 08:06:29 +0000
CONSUMER PROTECTION CELL OR GREVIENCE CELL IS VERY MUCH IN VOGUE. BUT THE QUESTION IS NONE OF US INTERESTED IN TAKING IT UP TO THE NEXT LEVEL. EVEN THE SO CALLED EXPIARY DATE IS MANIPULATIVE.
By
sudhakar , BUSINESS CONSULTANT
| 03 17 2011 06:56:03 +0000
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Till now the whole concept itself was alien in the indian diaspora, it is only now that we have started hearing about it even though Rajni started it long back through her tv program. Even now a lot of people dont know about the actual rights, even simple ones like we are supposed to insist on a bill for every purchase etc.Also basic information / aw3areness / laws have not percolated down to the masses especially in the rural and b & c class towns.
By
Jaygopal Raghavan, Marketing Manager, Landmark Group
| 04 26 2011 07:03:26 +0000
Most Indians remain in direct competition with their co-citizens who are neither bothered where from, how and how much they have accumulated therefore value for money is never their subject. Earning more and somehow, is primely more important to most it so appears.
By
Ravindra Sharma, Managing Consultant, CHEF-India
| 04 17 2011 09:59:43 +0000
Consumer rights are very important for public of the country. Most of the people know his consumer right and some people don't know about consumer rights. Few people know about their consumer right, but they are not interested to go and complain. Because they are busy with his personal works, they can't west their important time for this reason. They are not a responsible citizen.
By
Adv. Ali Haider Faruk, Lawyer, Sylhet District Bar Association
| 03 21 2011 18:11:07 +0000
Aarti I am in agreement with your point of view. As far as our villages areconcerned they are obviously dont know any thing about it.
By
Rathin Deb, Freelance Retail Consultant
| 03 18 2011 15:49:02 +0000
Let me also share my experience here, when I came back from US, I found that I was being cheated left right and center, may be the consumer satificing process in US was better, I found I was not getting standard services or products. Initialy I filed 5 consumer protection cases, all of them lost, some of them being dragged around for around 3.5 years, some of the cases were mishandled where dew process was denied through wrong notification of dates of hearing, cases being held on not date announced in court or changing dates without notifying me, and when I reach court on notified date I found out that the decision was made ex parte on dates which I was not informed off and so on and so forth. It is ludicrous we don't have consumer protection, I had to also read prejudiced replies, with no structure or details in judgements and even as a plaintiff I was made to give fines. On one case I was fined Rs.15000 by one judge and since two disented I was spared on majority basis. As a plaintiff I wound up paying fines, which is called 'double jeopardy' in US courts where one need not have to suffer twice for losses made, even though technicaly it may not be right to call it dj, then I had to suffer losses and also pay fine.
By
Mathew Cherian, Research Associate/Analyst, Western Michigan University
| 03 18 2011 14:45:28 +0000
In India we have this ludricous policy of dividing goods into two categories. Luxury and normal goods. Normal goods are the disfunctional ones which is pure gamble never fits into the standard description of product and luxury ones may have some foreign connection. The luxury ones with a luxury tax attached to it is even costlier than similar products abroad and disfunctional than ones available there. So where is the consumer protection, if we go to a consumer court either the case will drag on or even if you get your money back where else you will go for a better product, one will always have to gamble to buy a product. Things must be changing now though, there seems to be better products in the market in the 5 or 6 years, probably things will change when our economy creates more wealth and we learn to run fair and equitable commerce, sane per se.
By
Mathew Cherian, Research Associate/Analyst, Western Michigan University
| 03 18 2011 14:27:07 +0000
Already answered in a duplicate slot. In this age, like in the Raja-2G age, it is First-Come First-Serve. Someone else posed the question before you as I was scrolling down
By
V. Srinivas, Freelancer, Information Technology
| 03 18 2011 04:29:15 +0000
1. NO WE DO NOT. 2. More important, even if we are aware, we do not know how to enforce the rights. 3. What are the channels to follow in order to assert the same, and say seek recourse to a faulty product that was dumped on me
By
V. Srinivas, Freelancer, Information Technology
| 03 18 2011 04:27:03 +0000
Well i think and i am sure that out of us maximum people(literate people) know about the consumer rights but only very basic rights. Even educated people are not aware of their rights as a consumer rights. If they know than they don't even try to use those rights. In context to the rural areas still lots of work need to be done government is running awareness drives to ensure that these people could be saved from th exploitation from retailers etc. Conclusion is that we are partially aware of consumer rights but not fully aware of all rights..
By
Gurpreet Singh, Team Associate, BA Continuum Solutions
| 03 17 2011 07:31:27 +0000
no aarti. People of India wants everything is to be taught to them. Noone including me, wants to learn by themselves. and i can say that government also fails to create such environment to the people of India. i think RTI is the right step towards it. One more thing that, even the Customer is not respectful in India. though provoking Argument.
By
Kandavel Raja, Project Manager, Sobha Developers Ltd
| 03 17 2011 06:55:12 +0000
not really. Many people dont know consumers and citizen rights and thus we all get exploited due to our ignorance. This ignorance can be curtailed only through proper education about our rights and responsibilities as well
By
Kiran Sethumadhavan, Partner, Sunrise Associates
| 03 17 2011 06:41:24 +0000
Mr. Jagdeesan, Thanks for your vote. The most important thing is to know what they can do so that they can use their rights. I don't understand what has "risk" gotta do with it? :)
By
Aarti Gupta, Legal Consultant
| 03 17 2011 06:28:52 +0000
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