Best information today i got
By
davidwilson , BCA student, Services in london
| 04 15 2013 12:51:18 +0000
Ofcourse Yes!!!! Nothing is wrong in that
By
Shephali Shaligram Bhagat, Bio-Medical Engineer, Govt of Mah. Health Services
| 02 21 2012 10:41:50 +0000
Offcourse Yes!!! Theres nothing wrong in that.
By
Shephali Shaligram Bhagat, Bio-Medical Engineer, Govt of Mah. Health Services
| 02 21 2012 10:41:50 +0000
It is absolutely correct to have a smiling face while sending mails to clients because it shows ur confidence and an assurance which we give to our clients, and even clients know that smile can keep many problems away if used on right conditions
By
siddivineetkumar , OPERATIONS HEAD, AKSHARA EVENTS
| 02 21 2012 10:28:07 +0000
Offcourse Yes!!! Theres nothing wrong in that.
By
Shephali Shaligram Bhagat, Bio-Medical Engineer, Govt of Mah. Health Services
| 02 21 2012 10:06:11 +0000
Ofcourse Yes!!!! Nothing is wrong in that
By
Shephali Shaligram Bhagat, Bio-Medical Engineer, Govt of Mah. Health Services
| 02 21 2012 10:02:23 +0000
Y not but at some extent...
By
manish , My a/c is not showing ..help toostep
| 02 21 2012 05:42:15 +0000
WHY not ? A Smiley can conveys more than words do
By
Sarabjeet Singh Johar, BMS student, Mumbai University
| 02 20 2012 08:10:28 +0000
If it suits the context of the text.
By
Makesh Sharma, Bio/Pharma Informatics-Associate/Scientist, Micros Labs
| 02 13 2012 05:39:02 +0000
Mostly when dealing with a client, you wouldn't want a cold and curt relationship. Smileys sometimes help to establish 'that personal touch'.
By
Aziz Rajkotwala, Executive Business Partner, EHL Realty Research India Pvt Ltd
| 02 26 2011 19:30:43 +0000
Mostly when dealing with a client, you wouldn't want a cold and curt relationship. Smileys sometimes help to establish 'that personal touch'.
By
Aziz Rajkotwala, Executive Business Partner, EHL Realty Research India Pvt Ltd
| 02 26 2011 19:30:18 +0000
A Client is also a human being and hence science and technology has advanced so much, we have to accept changes as it comes. Earlier, American English was considered slang but now everybody is using American English much more than the British English in terms of words, sentences spellings et al...IA smiley add an extra humor and I do not see any harm to it..:)))
By
konkan SINGHA, business DEVELOPMENT, SpeechWareNet
| 02 07 2011 10:48:17 +0000
a little expression doesn't harm any one does it ?
By
Sarabjeet Singh Johar, BMS student, Mumbai University
| 02 07 2011 09:56:26 +0000
yes obiously,in this matter I do agree with Amrita & mr.Natrteraja
By
Revathy Venkitesh, Traffic Assistant, Global Aviation & Services Group
| 02 05 2011 18:39:09 +0000
Yes of course, it depends upon the nature of business relationship with the clients. Some may like it and some may not.
By
NATTERAJA R. ARIKRISHNAN, GM-Projects, Bentec Electricals & Electronics Pvt. Ltd
| 02 04 2011 17:12:59 +0000
yes, Face is the index of the mind. Yes means yr smile. No means yr sorrow.
By
vadivel , Mechanical Engineer, Technical Content Developer,Industrial Animator
| 02 04 2011 07:26:21 +0000
Thanks Amrita 4 invite Yes everybody likes Smiley but it is the matter of individual to take them in to business or not If I am sending mails to a new client, definitely I would not like to send it at all. But if comaratively older client with the fixed business and within the age Group and hierarchy then its quite handy to reduce the distance between two peple. It also depends upon the relationship with your clients as well.If client wants to be serious always nothing is helping out.To keep him for our business we have to leave Smileys out of communictions
By
Dhawal , IT Consultant, Electro Industries
| 02 03 2011 14:01:26 +0000
It's a,purely, an individual taste & the position he occupies. Say, a supplier running short of a particular item or does not work now etc. Based on the type of communication that he intends to converse with. So that, his point of opinion is made clear and illustrated.
By
KALIYAMOORTHY , Oil & Gas Area Coordinator, Undisclosed
| 02 03 2011 06:46:08 +0000
Yes relationships with clients are made when we treat them personally.
By
Dhiraj Himani, Android developer, B24esolutions
| 02 03 2011 05:11:38 +0000
yes definitely smiley face will give positive and extra effect towards client either through email, on phone calls or personally. Either we are getting business or not but smiley face will leave positive mark and good image toward client.
By
Virag Shah, Confidential
| 02 03 2011 04:41:23 +0000
For my business, my team and my clients, its a yes! ;) I agree with your view Amrita.
By
Anantha Shayana. D, CTO/CIO, RAYSITI
| 02 02 2011 23:31:28 +0000
Of course its depend on the relationship between you and client... But also some people like it... and I also love it.
By
Dinesh Sharma, Pursuing MBA from Amity University Noida
| 02 02 2011 17:21:43 +0000
it depends on the rapport
By
kanukurthy sudershanrao, Operations Manager, Andhra Bank
| 02 02 2011 14:44:01 +0000
I would agree with you Amrita. It does matter on the relationship. Add to this it also depends on the situation. No matter how good the professional relationship is in case of some hot / serous discussion naturally a smiley may make you perceived as childish. One could be perceived as not understanding the seriousness of the problem and hence could further irritate the recipient.
By
Pervara Kapadia, I work as an independent Social Media professional and Writer in the online world. To discover, share, interact, network, have question answer sessions and converse on Social Media do join me at http://www.facebook.com/pervarakapadia
| 02 02 2011 14:10:08 +0000
I agree with your view in this topic.
By
Diwakar Tiwari, Chief Manager, THE Arvind LTD
| 02 02 2011 13:17:47 +0000
Except in professional emails or messages, in all other mils and messages smileys are ok
By
sheriff r mohideen, planning manager- engineering dept, FMG limited
| 02 02 2011 13:05:37 +0000
Yes it is a matter of relationship with the client.
By
Rathin Deb, Advisor and retail consultant, currently as Branch Manager, Tower Infotech Ltd
| 02 02 2011 12:58:55 +0000
yes, amrita, it is a form of feelings
By
kannan , Head/VP/GM-Accounts, own office
| 02 02 2011 12:51:21 +0000
its depands on relations of clients and thier nature. and also on their mutual understanding
By
Ajay Sharma, Procurment Executive at Hospitality Solutions, Gurgaon
| 02 02 2011 12:36:29 +0000
Its a yes from me.. Im in sales for the last 7 years and been using Smileys of and on in official mail communication. believe me it does help, there is thin line between when to use and when not to, we need to be very careful of that aspect. It gives a personal touch to the busines communication and creates an atmosphere where the customer/opposite party tends to open up with his views or thoughts :)
By
Arif Ali Mohammed, Account Manager - Sales, Monster.com India Private Limited
| 02 02 2011 12:07:47 +0000
Yes, Correct. It is psychologically proved...
By
sateesh raja, 2D and 3D artist, Ecaps Animation
| 02 02 2011 11:48:35 +0000
How appropriate are they is a different question? But, when they are adding some value, there is nothing wrong in using smileys. It has nothing to do with the professionalism, I believe.
By
Srinivas suravajhala, Asst. Manager.
| 02 02 2011 11:24:25 +0000
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Simply put. This will be the height of vandalism of professionalism in the context of business etiquette. Only it will surplus the discipline of a text. Within friends it is okay but not with clients or anyone in that process.
By
Ardhendu Pal, Technical Support Officer, Convergys India Services
| 02 20 2012 08:39:50 +0000
Undoubtedly I would say that there should be no smileys in email messages sent to any client. Even if the client is very close to us, we should not type any unnecessary exclamations or smileys. It is a professional act, let us be professional. Regards, Anna George. Web Analyst. Nichepro Technologies. Bangalore. http://www.nichesuite.com
By
Anna George, Web Analyst, NichePro Consulting LLC
| 02 13 2012 05:03:13 +0000
A client is a "client" bcos we choose to make him so - strictly business! Implying that the relationship is totally professional! Friendship aside, informal communication should be isolated to alone time together, is personal & definitely no cause to put in writing! I have been the face of companies I worked with for 23years, selling to/ entertaining/ visiting, travelling & working with International clients. No matter how good your relations are with any client, written communication is "always" professional/ official - thats what stands out the professional! Am sure there will be a difference of opinion but personal relations stay out of official communication - leave the light hearted communication to the alone time spent, after work hours!
By
Amit Abrol, Business Owner , Primexp
| 02 05 2011 05:17:36 +0000
Amrita,it is universal that Good Things are always simple; like -a child’s smile, mother's love to her kids, the fragrance of a rose, taste of clear water.... and so on. Likewise, keep your e-mails as simple as it can be. Enter a special effect where it is actually indicated, - like when you mail to a friend in depression or when making love with someone. There's nothing wrong in a smiley, but it should be used as and when indicated. And good or bad complication in a business-mail/deal may carry a wrong message to your counterpart. Just refrain from complications – keep things simple.
By
SANKAR PURKAYASTHA, Sales Promotion Manager, PODDER & PODDER (EQUIPMENT & pROJECT) PVT. LTD.
| 02 05 2011 04:56:33 +0000
Your client is not paying you to give him/ her orbit-ladden e-smiles. You are paid to deliver the job without delay and efficiently. Clients are not your boy-friends/ girl-friends to win hearts and make up for the mess you created for them. Yes, in some instance (and i mean, in the rarest of instances), when you have built a relationship (not personal) over a period of time, say, 5-10 years, then probably you can pour in all the e-smiles/ smileys (not e-kisses though), but too much of it also could raise eyebrows and get you in trouble. So limit your smileys and instead make them smile with your performance.
By
Saibal Ray, SQA, confidential
| 02 04 2011 18:49:38 +0000
hello Amrita,i don't think these will be good in business communications.when the words used in mail itself gives some picture of mailer,i don't think this will help.
By
jairaj shyam prasad, Production Manager, BOSCH Ltd
| 02 02 2011 15:31:01 +0000
no we shouldnt use smiley.its a different thing.as you said communicating with the client for professional purpose we should go for formal way of communication only.bcos we dont know the mood of our client .sometimes he/she may happy or unhappy depends on their circumstances...
By
sasi kumar, B.Tech/B.E. student, Government College of Technology-Coimbatore
| 02 02 2011 14:38:48 +0000
No, its not advisable to use it in emails because the communication becomes professional while interacting with the clients. Its advisable to use it while having a chat with friends only.
By
Sohan Shah, Business Analyst, Tata Consultancy Services (TCS)
| 02 02 2011 13:40:05 +0000
For me it is not appropriate to send smileys in professional mails, it is a different case when you are or you have some special relations with the recipient, but other ways it is totally not appropriate to send smileys with mails (professional)
By
Santosh A. Jadhav, Sr. Officer Sales
| 02 02 2011 12:20:07 +0000
I agree with Mr Prasanna Kumar, its truely unprofessional to use smileys for business talks.
By
Ayesha Siddiqua Siddiqua, Principal Recruiter, Tritium Consulting
| 02 02 2011 12:08:42 +0000
It totally depends upon your interaction with your client. If they are friendly then it's ok , but to be very honest, we should not send smiley faces to our clients.
By
SHRIKANT MANOHAR DANKE, Project Manager, Phadnis Infrastructur Ltd
| 02 02 2011 11:55:45 +0000
I will support no because sending Smiley will be too informal. May be your client's did not like this informal behaviour. We represent our company when we send mails to our client's. So for me it will not be a good idea to send smiley's to any client.
By
Tanima , First Medical Services Pvt. Ltd.
| 02 02 2011 11:24:25 +0000
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