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Topic : Career changes for betterment
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Does BPO job shape up a career?

Created by : Jyoti Kapoor, HR Manager, Cybage Software  | 04 13 2011 07:12:14 +0000
Industry : ITES / BPO / Customer ServiceFunctional Area : Performance Management(People Management)
Keywords : jobs career bpo jobs at bpo bpo career career ladder
Activity:  687 views;  last activity : 12 22 2011 09:24:08 +0000

http://www.topnews.in/files/bpo.jpg

India's domestic BPO market to be worth $1.4 Billion in 2011!! Then there are international BPOs too.. We know the odd working hours and kind of work which is done there but still they are considerd as they pay well..But do they sahpe up your career too?

  
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BPO it too has same kind of ladder where one becomes a lead and then manager. I do not understadn why are BPO jobs not respected as equals to the developers though the pay is higher..
By Jyoti Kapoor, HR Manager, Cybage Software  04 13 2011 07:12:14 +0000
 
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There is basically no point in rejecting BPO as a good career launcher in one word. The basic career needs like good communication and behavioral skill, MTI free English, ability and mentality for hard and consistent work can be learned through a BPO job. But when it comes to specialization, area of expertise; experience in other industries contribute more than a BPO opening. Mr. Joydeep Dasgupta has made an excellent point, there is no core function in BPOs and cheaply available labor is also ruining prospect for BPOs.
By Kaushik Ghosh, Senior IT Officer, Minstry of Defence, Govt. of India  04 15 2011 10:06:26 +0000
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 In Bpo its like 30 agent one manager, you can job hop increase salary, stay with the BPO intune and grow, but if you try to walk out after four five years life can be doomed i.e finding a job. Why?

Indian business house run by Indians in India; like loop holes and short cut,( as cheat codes in pc games)  they are lot of grey “things” and employees need to know how to play with it. This does not exist in BPO why? As it is an outsourced job of non core functions, from global reputed enterprize the client want to have max value in terms of economy (cheap labor) and international service level so employees have to follow stringent work flow process and schedules.

Thank you Jyoti, an answer to you question.  


By Joydeep Dasgupta, Business Development, New Horizon  | 06 15 2011 19:45:08 +0000
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exactly
By puneet , Manager Admin  | 04 24 2011 15:03:26 +0000
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Whether it is BPO or KPO, having a job there does not mean an end of the toad. Every industry has its own career ladder and it is upto the number of opportunities thrown in this sector that decides how big the ladder should be.

If you indent for 2 positions, you will get 2 rungs of a ladder; if you indent for 10 the rungs increase accordingly. If you need a career, you need a BPO job that gives you that career by way of increased opportunities.
By Saibal Ray, Sr. Process Engineer, KPIT Cummins Infosystems  | 04 16 2011 07:30:01 +0000
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I feel BPO gives more exposure to things to become a leader or Manager soon which other org. wont give in the short period i think.
By anuradha , Education Coordinator, A to Z Technologies  | 04 16 2011 04:40:00 +0000
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Fantastic comments Jyoti..
By Shibu , BDM, International Business developement  | 04 15 2011 11:52:59 +0000
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Well, a BPO job really shapes up careers and it adds value too. The BPO is basically the back hand of an organization where the analyzing/research/support part takes place, and this quite a kind of generalist kind of a work. In an investment bank or in a fund management house the financial analytics/analytical research is outsourced to some other firm, so that means this “other firm” becomes a BPO, isn’t it? And there are CFA and MBA guys are working as analysts, so? Wouldn’t it add value to their careers? Certainly it will. Transnational investment banks, PE firms usually works use these outsourced models.
By Sourav Ghosh, Financial Analyst - RKG Global Markets Ltd  | 04 15 2011 11:47:44 +0000
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Joydeep I am in full agreement with you on the subject.
By Rathin Deb, Freelance Retail Consultant  | 04 15 2011 09:57:49 +0000
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Natteraja I am afraid I do not agree with your point of view. There are a lot of people work in night time all of them are healthy.

BPO jobs not only create a career but helps one understand the world better. 
By Rathin Deb, Freelance Retail Consultant  | 04 15 2011 06:43:50 +0000
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I feel like thrashing anybody who says, ‘They don’t use their brain in BPO while working’. I want to ask then how much they use their brain. And whoever saying this will be doing some crap jobs in software sector out of compulsion and in the need of money. Also the one who is working in BPO will be more knowledgeable in solving problems in WINDOWS better than anybody. Just check with a guy who is working in BPO. Its not easy to survive in BPO too. One must need a good communication skills in English, quick thinking and lot of patience to explain things to the customer. And not many who are blaming the BPO jobs have these qualities. Also if the people cursing it were doing something they enjoy or else something that helps few people then I won’t say anything. But they will be slogging out in office just for money and their only activity for 24×7 is to curse the job they do.
By manish kumar, SEO | Web-cms Developer | FreeTips-- shoot me an email | Mobile SEO | Do more than Just !  | 04 15 2011 05:49:55 +0000
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Jyoti I agree with you. We must understand that the perception changes a good thing in to bad and vice versa. Since the working hours are not to the satisfaction of many hence the stigma. BPO is a full fledged job like any other organisation. 
By Rathin Deb, Freelance Retail Consultant  | 04 13 2011 12:27:55 +0000
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The burnout rate in BPSs are much higher than in other jobs. They need to bottle up their anger and frustration and not to show it to their clients and so end up getting high BP and other health disorders.

They can be good PR men, HR professionals, marketing managers and other jobs which require a very high level of soft skills.

BPO staff need to plan to shift their career after 2 or 3 years.  They can get very attractive jobs but should not wait till they reach the burnout stage.
By Raju V P, Senior Manager, an International Bank  | 04 13 2011 08:24:12 +0000
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It cant.
By Srinivas suravajhala, Asst. Manager.  | 12 22 2011 09:24:05 +0000
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It does not shape our career it only grooms the personality which helps us in shaping our career.
By Saquib Alam, B.A student, BRA Bihar University  | 12 21 2011 07:55:28 +0000
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BPO Doesn't Shape Your Career but Help You to shape Your Skills. Communication, Interpersonal, Leadership. Convensing skill. Every skill is Getting Enhanced.
By Anuj Agrawal, fresher, Searching for job  | 12 20 2011 04:42:11 +0000
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No, BPO job is not much shape up carrier because too many limitation are there.Initially when BPO concept was launchin inindia, it was great boom in that sector. Even BPO market was also grown in last 3-4 years. Day by day it was open new center aslo. But now it is going down slowly and the value of BPO job is also going down slowly. For long time purpose, it will not shape up carrier.Thanks Ms.Jyoti for referal
By Virag Shah, Confidential  | 04 16 2011 16:41:51 +0000
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In my opinion it is no Mr.Jyoti Kapoor since the night work culture is not a healthy one despite the fatty salary. Health is first important and without sound health what is the use of earning money.Of course the money is useful for the family members, but health deterioration can not accepted.
By NATTERAJA R. ARIKRISHNAN, GM-Projects, Bentec Electricals & Electronics Pvt. Ltd  | 04 14 2011 17:40:50 +0000
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No.It ruins the life of an individual
By SHRIKANT MANOHAR DANKE, Project Manager, Phadnis Infrastructur Ltd  | 04 14 2011 10:22:18 +0000
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Definetly not with the present scenario, as most of the corporate houses also depend on their respective top management to take a call on any of the outsourcing business, frankly speaking the American style of functioning will never get into the grooves of the indian mindset, we are great learners, and learners only, never make a try on implementing it when it is required. Temperment is the key factor which the present generation does not possess. They need to be well trained for this. It is only a trial and error methods thats been happening. To me definetly not.
By R.Hariharan Subramaniam, Account Director, (Strategy and Planing), LIVEPOT QATAR, AL Wakhra  | 04 13 2011 10:18:31 +0000
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such jobs are good as part time..not regular.it just fulfill your extra income desire.
By Rohit Thakur, Electrical Engineer-Industrial, Quality Engineering and Software Technologies  | 04 13 2011 09:51:44 +0000
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No NO Not to that extend you grow only in the aspects of money but not with knowledge or career in the career growth you'll be ZERO
By Sujith Kumar S, Sr Technical Recruiter, AIM PLUS Staffing  | 04 13 2011 09:02:08 +0000
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There is no doubt they offer a good salary package but simultaneously social life gets totally disturbed
By Shephali Shaligram Bhagat, Bio-Medical Engineer, Govt of Mah. Health Services  | 04 13 2011 08:39:54 +0000
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ruins!
By Vishwas , -, --  | 04 13 2011 08:39:04 +0000
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They pay handsomely no doubt. But, the odd and rotational shifts makes the life complex n they cant find enough space to live their life.
By Anand Sharma, Monitoring the research funded by DIT, Department of Information Technology  | 04 13 2011 08:12:00 +0000
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Except for honing comm skills, there is nothing much to offer. There are still apprehensions about hiring from BPo unless you are @ managerial level.
By Chinansha M. Ahuja, Associate Director, Holistic Placements  | 04 13 2011 07:37:42 +0000
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