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Topic : How should be your Boss?
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Created by : Devi Kaladeen, Audit Manager, Health Sector Development Unit  | 06 20 2009 05:32:01 +0000
Industry : Management & Strategy Consulting
Keywords : employees boss yell
Activity:  12105 views;  last activity : 05 12 2013 17:36:48 +0000

From time to time we would hear or even witness bosses shouting at their employees because of some mistake they made or for some other reason. It could be that the employee/employees is indeed in the wrong...but does this give him/her the right to shout or even talk in a harsh manner?

To add they say it's human to err, then is the boss not human?

Share your views.

 
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Should not shout at his/her employees Vs Should shout if he/she is in the right.
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Top Argument
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Bosses are business owners, managers or supervisors of organisations,departments,etc. For a boss to be an effective manager, he or she has to display a certain level of control over staff; exhibit some degree of friendliness toward staff; and, should not exhibit strange or outlandish behavior at work. Bosses who exhibit extreme behaviors in these categories,however, will end up with unhappy employees, which will result in lower productivity and higher turnover: both of which can lead to the failure of the business/organisation.

The right approach will be if an employee commits a mistake, to talk to them in his/her office rather than to shout at them in the open. 


By Devi Kaladeen, Audit Manager, Health Sector Development Unit  06 20 2009 05:53:58 +0000
 
Top Argument
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Yell, maybe not... reprimand.. absolutely yes.

What makes a manager, apart from his qualities? Its his team. If the manager is capable and able he / she would ensure that the team keeps performing all the time. But if a situation arises where a mistake from a member of a team is going to make the team look like bumbling idiots, then a reprimand is in order. There is however a thin line between performance and discipline. Disciplined approach to work improves focusand hence improves performance. When that core is threatened the Boss should be alert enough to realise how to right the situation and also make an example out of it so that the same is not repeated again!

Thanks Ms. Kaladeen for the referral.


By Makrand Bhave, AGM - Corporate Business, E18, part of Network 18 Group  06 21 2009 01:49:57 +0000
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shouting is never required at workplace, if its happening its a firefighters team and organization is in dangerous hands.
By Vivek Kumar Srivastava, Competence development Manager-Global Services , NSN  | 05 12 2013 17:36:47 +0000
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shouting at the employees spoils the working relationships. The only difference b/n yelling and talking is the pitch of the voice, but the words are same.so use the same words at a pleasant pitch, it serves 2 purposes...1.message can be conveyed clearly but with severity 2. most importanmtly the wprk relationship remains intact. Dont forget to take the employee to the company canteen after the conversation to rebuild confidence..
By Shridhar Chandru, Faculty SSIMS, Education Services  | 12 21 2012 08:46:09 +0000
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Morally any boss dont have any right to shout at their employee but mostly all of the employers think it is their birth right to shout,haress or mentally rape their employee with their words. Also our judiciary system is not strong enough and generally an employee cant do much about it without costing her/his job.Wtever the reason is a Boss can tk about it but shouting isn't right, not even its good for the business.No wonder so many people find nothing wrong about it coz as a country we dont care much bot moral and human rights.
By gaurav joshi Shah, Freelancer, Textile  | 12 19 2012 10:28:09 +0000
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When I was working with one of the PL, he used to shout and yell at the employees for even slightest mistake and that too in a software product with large cyclomatic complexity. He and the QA associated with the project used to yell at me every morning and every evening for minor issues. The code was as under: if{ if{ if{ if{ if{ if{ }}}}}} When I told them that this type of coding is not good, they started yellling and torturing me. The managers couldn't even stop them and are really selfish.
By MG , Business Content Developer, abc  | 07 31 2012 04:56:45 +0000
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Never! If a manager yells any anyone in a professional environment, that means that he or she lost control and shows how unprofessional he or she is. Such kind of manager suppose to be fired on the spot.

Not only that, when an employee makes a mistake, it is the responsibility of the manager. Some areas of the world, they even claim it is the fault of the manager, whatever the employee did.

Shouting! Really. That man or woman with that kind of repulsive behavior belongs somewhere else, like working at a stand in the market or something.


By Wim Vincken, Director, Zangville  | 04 23 2011 01:43:11 +0000
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NEVER shout...a person hears the least when he/she is shouted at, and it also raises the BP of the person who shouts. A Boss only shouts when he/she lacks Effective communication, Managerial & Leadership skills. A yelling boss should first get training on the above. Yelling is a sign of weakness.. one should yell on certain situations only..in case of an emmergnecy, Flight and fright. Viz.,when theres a sudden fire, and you have to save peoples lives.
By Sandhya Pramanik, Area Business Manager, AstraZeneca  | 04 27 2010 15:04:38 +0000
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Mr Ravindra...Great to see that you agree whatever I have written and appreciate your response on the same. However, coming to the point do you say that by shouting on his team or employees he will not be made accountable for any failures or business loss? Either ways he will be made accountable and that's the funda of being a boss. A team's failure and success depends upon how good the boss leads the team. I was trying to suggest a better way than shouting on the employees in front of a crowd and can rather do it in a closed room by providing him the required feedback. Well! It may be shouting or giving feedback in a room which the third person will not know and at the same time the boss conduct can't be guessed by the employees. This will make the boss be good in terms of his conduct and also will be able to drive the team to success in any situation.


By Surya Josyula, Asst. Manager - Operations, Genesys International  | 04 27 2010 08:49:08 +0000
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A boss should always treat their employees friendly and be transparent. Shouting on his employees will not only affect his personal conduct but also the output of work from his team would be very low which inturn leads to pressure, loss of quality or efficiency and other circumstances. A boss is the Lead of the team and a Leader or Manger should always be an idol for the team to follow. If at all an employee commits mistake there is a better way to explain him by taking the employee to a closed room and have one to one discussion and explain him what the mistake he has done and give him a strong feedback on his work. This will be a better way instead of shouting on them. By this the employee also gets motivated and will strive hard not to commit any mistake.


By Surya Josyula, Asst. Manager - Operations, Genesys International  | 04 27 2010 05:38:27 +0000
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Great Debate ! We are all professionals  and professionalism should be maintained. If an employee does make something different than what the boss looking for, then it should be be conveyed in a professional manner. As a manger, if an employee doesn't change his/her attitude, the HR is the one to handle this issue. But at any point of time, there is no way that senior can shout/scold at junior.


By Srinivasa Varrey, Sr Architect, Peak Technologies  | 04 26 2010 19:06:50 +0000
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Boss does not have the right to insult employee by shouting but does that happen my lady boss shouts no matter what


By Nikhil , Senior Manager, Insurance  | 04 24 2010 07:21:39 +0000
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To add support for this argument, Here are some excerpts from the famous book "How to win friends and influence people" by Dale Carnegie

"Criticism is futile because it puts a person on the defensive and usually makes him strive to justify himself. Criticism is dangerous, because it wounds a person's precious pride, hurts his sense of impotance and arouse resentment. By criticising we do not make lasting changes and often incur resentment. The resentment that criticism engenders can demorolize employees and still not correct the situation that has been condemned."

"Any fool can criticize, condemn and complain and most fools do. But it takes character and self control to be understanding and forgiving."

"Instead of condemning people, lets try to understand them. Lets try to figure out why they do what they do. That a lot more profitable and intriguing than criticism and it breeds sympathy, tolerance and kindness."


By Krishna , Software Testing, Ness Technology  | 04 23 2010 10:36:47 +0000
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Boss should know how to harness his words. If not, he is not the right one for that particular position.


By Raju Ramalingam, Business Analyst, Rhytha Web Solutions  | 04 22 2010 05:28:37 +0000
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yelling is direct outcome of anger, frustration or an unpleasing feeling abt something or someone , if a boss/leader can not control his response & reacts like this, then how he is gonna control/manage a team & its performance...there are many other yet effective ways to communicate unpleasant things wid utmost seriousness...i.e. unsatisfactory performance or discipline issue...e.g. one o one meeting, skip level meet,
By Deepti Kulkarni, HR Manager, Con-Air Equipments Pvt Ltd  | 04 21 2010 17:44:03 +0000
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My contention is, would yelling improve the employee automatically? no.. it will upset him and his working capability would diminish even further down to the level, lower than what it was before.. I would rather be patient at the spot and not lose whatever little support I have from my subordinate. once the issue is resolved I would endeavor to bring his/her level higher gently. I sincerely believe in the power of love & care. Most of the chaos in today's world is due to the lack of love and care toward our fellow human beings. problem starts when we treat people as an entity, not a fellow being. We can judge how much caring we are by introspecting the way we talk to our driver, cleaner, peon, maid, lift operator etc..


By Saurabh , Captain, Airline  | 04 21 2010 16:17:46 +0000
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no not at all.......he can make us understand our mistakes bt he can't yell at us......he shud create a freindly atmosphere in the office....
By PRATEEK , B.Tech/B.E. student, skyline instute of engineering & technology  | 04 21 2010 10:48:09 +0000
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Dear Ravindra, this is not in complete opposition to your view. I agree boss can not handle everything himself. he needs to build up a team. But does yelling ever helps? it just spoils the relationship (however broken, it is already) further. I have many instances in flight when my Co -pilot had some problem with procedures. I take charge of the situation, correct things myself at that point of time without yelling, and whenever we have free time on ground, I brief him gently. I have built up a very good reputation using this principle. People love to fly with me. At the same time there are captains in our airline, who throw around their weight, act very cockily, yell at co pilots. co pilots find it a burden to fly with them.  

lets admit, yelling upsets people. tell me one fellow in this whole world who loves to be yelled at? no one.. love is a necessity for human beings. while dealing with my copilots, I never forget that I was also a copilot some time ago. I treat people the way I would love to be treated.  I would rather teach and demonstrate to my subordinates, rather yelling.

Helping helps, yelling doesn't..


By Saurabh , Captain, Airline  | 04 21 2010 09:08:47 +0000
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Absolutely not. Yelling indicates how much the boss is underconfident about himself.
By Saurabh , Captain, Airline  | 04 20 2010 11:59:15 +0000
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i don't Bosses should shout at their employees as everybody has a self respect. to make command over employee u need not to insult them.
By Anjanee Kumar, Recruitment Executive, ARPinfoquest  | 04 20 2010 10:16:51 +0000
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Domenico, endorse your views.

The worst of catastrophes must be handled cool headedly on shop floor ie operational area. And never speak harshly with a junior in front of anyone else repeat anyone including own superiors.

The focus at such times is required on minimizing the damage at best without causing any agitation in minds. Once in closed doors the matter can be handled most aggressively by questioning for the causative reason and explain. 


By Ravindra Sharma, Managing Consultant, CHEF-India  | 04 20 2010 08:52:20 +0000
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First of all never in public, then always with respectful wording. You can be "a lot hard" also if quite and respectful! (if you have real authority...)
By domenico fama, HR Business Parner, international Bank  | 02 22 2010 11:36:46 +0000
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You should not shout at your employees by doing this it will show that you are frustroted and not able to countrol your anger. As a good people and a good person you must countrol your felling and so it in the right manner and in right time. A true person thinking and it will not hurt other fellings.


By Mohammadarif.A.Shaikh , Consultant, My Learning Centre (CALORX)  | 02 20 2010 08:58:58 +0000
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I guess coveyeing the right message is important and not the tone in which it is said. However if the boss shouts it would distant the employees from him thus making him FURTHER ineffective. Manager should focus on proper training if the mistakes are habitual. Commiting of mistakes is quite common and should be tackled professionally provided the things are not deliberate.

 

Weakness can be treated but arrogance should be dealt with reprimand


By Arjun Singh Wadhwa, Mechanical Engineer-Other, GE Oil and Gas  | 07 19 2009 04:06:08 +0000
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a boss should be a one minut manager, he should follow these 3 things

1. set gaols and teach to employees how to set goals

2. if every thing is going wrong still employee is doing right then praise them

3. if every thing is going right and empolyee doing mistake then one minut repremend

so boss can sought but for good work praising also very importent


By swati mangal, MBA/PGDM student, proton  | 07 18 2009 11:53:35 +0000
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An Intelligent Boss should not shout at others for unwanted reasons, but should definitely share  piece of his mind to those employees in case if they are repeatiing the same mistakes or for their lack of "presence of mind" at work.


By Manoj , Branch Manager/Regional Manager Path Infotech Ltd  | 07 18 2009 03:58:04 +0000
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I completely agree with Devi while saying that managers are the face of the company's prospective business/es.

To me an effective manager is not the one who don't know how to handle himself while shouting and showing an indecent behavior towards his team, clients thereby making a negative image for the business and the company.

An effective manager is and will always be the person who has the ability to perform under strict and tighter timelines and deadlines without initiating the need to panic under any circumstances. A person who knows how to respect his/her people and always stands by them. Then only the team will stand by him/her as a manager.

And even bosses are not right at all times, in fact majority of times. Because if bosses are right always then I think you will be agree with what Mr. Ramalinga Raju has done to his organization and further more duping his millions of shareholders with no fault on their end except that they invested in his company.


By Kapil Sharma, Project Leader & Consultant, Outsource Partners International  | 07 14 2009 05:13:45 +0000
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BOSS HAS NO RIGHT,BUT DEPEND UPON THE SUBORDINATE TO WHICH ETENT HE CAN BEAR, WHEN HE HIMSELF IS WRONG.


By SB DIKSHIT, STATE QUALITY MONITOR, U.P.R.R.D.A  | 07 10 2009 15:00:11 +0000
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Manager do not have right to shout at the employee.

Whenever  an employee commits a mistake, Manager should ensure root cause analysis through the following questionaire

1. Are SMART GOALS set for the employee by the manager

2. Is the Job Aid made clear to the Employee.

3. Has the employee had sufficient competency for the assignment and associated training needs  completed

If SMART Goals are set, Job aid made clear to the employee, still the employee had committed the mistake, Manager should try to understand, if the employee is at a stress through Conversation Process.

Employee should be  given opportunity to rectify his mistake and Observation Process should be conducted by the Manager.

If employee further commites mistake even after appopriate direction, then the case needs to be taken as per formal escalation process/HR Policy.

 

 

 


By RanjithKumar Panjabikesan, PMP, IT Account Manager, Delivery Director, Global IT  | 07 07 2009 09:53:23 +0000
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I am fully accepted the point of view by Mr. Prakash. I was also very hot temper  boy when I saw something wrong. My grandfather (Nana) taught me by his life that never loose your control..... but I never learn. After loosing my nana and nani, I releaize that Anger,yell, shouting are the words of weakness. My nana was right.  I am beleiving myself more than ever ebfore when I had hot temper. Beleive me yell is not any solution of any issue. Control Temper Control Team. Beleive me if you want to make your project sucess than you should learn to control your anger, in the end everyone want respect.


By Alok Saxena, Designer cum Team Leader -(Technical), ATOS ORIGIN (PRINCE2 2009)  | 06 26 2009 21:02:46 +0000
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A boss, manager or ceo has no business or right to yell at employees. Most people deserve some level of respect. There is a civil way to handle disagreements but yelling and screaming is out of control. What has that person really done to deserve that type of treatment?

If it's not murder or theft or something similar to that then what can't be solved by a simple discussion of the matter? When you shout you may not get their real undivided attention, some people may tune you out. Then pretty soon start to ignore you.Then they may start to careless about the job and seek out another job.

If they, the boss, feels as if an employee is not doing his or her job correctly then they need to look at how they trained their employees and/ or how well they function with their employees.

Then they need to consider retraining that person or getting them some help. Shouting doesn't change much, it just makes people not want to work for you. It makes you look unprofessional and out of control.

If many bosses continue to yell at their employees they may not like the reaction that they'd get back from their employees because most employees will only take so much abuse or hatred. Then they'll retaliate or quit the job.

But no, there is no need for yelling unless it is something really serious, an out of control type situation or a serious threat to the job or someones life.


By Business Management Consultant, You Can Ask Me Your Questions About Business Management, Professional Development & Personal Development  | 06 26 2009 18:51:38 +0000
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If you say to err is human than the case speaks for itself. No one especially professionals have the right to yell on others be it sub-ordinates or even your housekeeping staff.

We can safely assume that if a person is an adult and working, they can understand language and it's various uses. So, if you need you can speak sternly be assertive to take your point home without behaving like a teacher/head master. Infact, even children resent being shouted at so there is nothing you achieve by shouting apart from showing that you are immature.


By Pratibha Sharma, Business Dvelopment Manager, Frost & Sullivan  | 06 26 2009 11:22:05 +0000
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What kind of question is this?

There is nowhere any rule about yelling between Boss & sub-ordinates. Not even guideline.

But, thinking from Boss's point of view : Boss should not yell, as it does not help. Yelling will only exhibit that you are a weak boss. Secondly, yelling creates bitter feelings among sub-ordinates, you will not be able to extract best performance out of them.

And thinking from Sub-ordinate's point of view : Be strong enough, by optimizing your performance, that Boss will not dare to yell at you. 


By Prakash Saitwal, Technical Support Manager, Aditya Birla Management Corporation P. Ltd.  | 06 24 2009 16:58:27 +0000
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Morally a boss has no right to shout at his /her subordinate without any fault. First of all  /she should  try to find out whether the employee is guilty or erred in his/her behaviour or work . If  somehow the boss finds  any valid  reason to scold or reprimand then it should  not be done in front of other colleagues. 


By anurag vyas, Insurance Advisor/Analyst, INSURANCE CONSULTANT - LIC OF INDIA  | 06 24 2009 14:14:51 +0000
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To err is certainly human, but think about this today a boss shouts at his subordinate, if the subordinate is an aggressive person and shouts back at the boss what would it result into????? There are ways to handle such situations. Work place is a different world where people hold hands in spite of differences......... my point is the boss certainly has the right to get angry when things don't go well or are not as expected.. but there are better ways of handling such situations rather than yelling or shouting.....it spoils the decorum of the office.


By Alka Thakur, Technical Support Manager, Vendio Services and a freelance German Translator  | 06 24 2009 11:14:23 +0000
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it depends on the employee too..how they are brought up kinds.some people do not undestand unless scolded because they have been brought up that way.some people understand even a wisper,some people need not be told.some people shout on boss.it is not right or wrong.

it is how both of the people employer,managers or bosses are trained and behave and what is  there general style and the style of the employee..it is one on one.

this has got so much to do with the past history of each other as employer and employee we always change places.most of the time the behaviour is automatic and every one is born and behave in the same way birth after birth.when one comes into that place.

so it is case specific.


By sandesh saboo, Research Associate/Analyst, saboo associates  | 06 24 2009 11:00:40 +0000
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Getting angry on others often ruins the work already done sometimes, so a clever person should never shout at his/her employee instead he/she should know how to tackle these situations and get proper work done through those individuals making mistakes as "humans are prone to mistakes". So be it the employer or employee mistakes are meant to happen but a good employer is that who teaches how to reduce those mistakes of his employee by encouraging his good work.

On the contrary the employer doesnot have any right to shout at his/her employee, no doubt he pays him for his service but that does'nt mean that they are slaves, he has just bought the employee's services not the employee.

Ya when the employee keeps on making the same mistakes he can penalise the employee by cutting his part of the salary or some other recourse but he has no right to insult or shout on the epmloyee.


By Darshil , CEO/MD/Director, Darshil Cotton Company  | 06 24 2009 08:11:18 +0000
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Shouting at  your subordinates is not a solution. Subordinates as well as the bosses are both human beings and as we all know"to err is human". There are many other better methods or ways to make your subordinates realize their mistakes. The attitude and approach are what matter. Boss and subordinates have to work together so why not adapt better methods of working together rather than shouting and creating problems. A healthy atmosphere in office will certainly give better results.


By Alka Thakur, Technical Support Manager, Vendio Services and a freelance German Translator  | 06 24 2009 05:19:33 +0000
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i feel it is not the question of Right to yell/shout at erring employees, instead it is common behaviour in every human to show aggressiveness at the lower levels and becoming too obedient to higher ups.shouting or such situations arise with a rage momentarily and will diverted to some other thing and all happens in very short spam of time.i may not be wrong if i dare to say that this behaviour is with all of us adequately and it is inherited by our own bosses/parents etc., thanks Ms.Devi for referring this article to me.


By jairaj shyam prasad, Production Manager, BOSCH Ltd  | 06 23 2009 14:17:31 +0000
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There is no point in yelling at your employees just to make your point clear, it can be done calmly also, first understand why in the first place there was a mistake, then assess the situation and then convey him where he/she was wrong in this way they learn from their mistakes, by yelling one is making the situation more worse than it is...so no point in shouting at their employees.


By Samir Das, Tech Architect, Infosys  | 06 22 2009 08:23:31 +0000
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Though he/she is Boss but it doesnt mean they can shout on us.

By shouting on one they spoiling there image and respect.


By Paresh.Khanchandani , FCD Business Manager, ExxonMobil Company India Private Ltd.  | 06 22 2009 04:57:57 +0000
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Please dont shout at a person to just prove your point and supiriority, becuase thats the example that you set for other to do with you, like your children your employees also immitate you....

If the point is valid it could be proven calmly as well.


By Dhiraj Wohra, Dy. Manager, Centum Learning Ltd  | 06 21 2009 17:00:06 +0000
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No boss has the authority to shout at his employees, especially in the presence of others since that would amount to humiliation.

Reprimanding is another thing.

Look at it from the employees point of view. As it is s/he may be upset for having done something wrong. By yelling at the faltering employee, is the situation going to improve? But it is definitely going to get worse by creating more tension.

Have I ever shouted at my juniors? Yes I have. And have always regretted it since on introspection I realised there was always a better way of handling the issue.

best regards

Ajay Chaudhari

 


By Ajay Chaudhari, Chief Executive Officer, Adroit Consultants  | 06 21 2009 15:50:58 +0000
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all the business strategi an the financial results are exlusive responsability of managerger's.

if the worker makes a mistakes, something is wrong in the business channel supervising


By maria do carmo de oliveira cid peixeiro, HR Manager, mithogenia unipessoal lda  | 06 20 2009 22:44:39 +0000
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That one who shouts shows only his rank ignorance, spiritual weakness, absence of common sense and undermines his hearth. Insteed of shouting it is better to sit together and find out the right way out. We all do errors. This is the only way to learn something by acting. Only those who do nothing make no errors. So, if your boss tells you he has never made errors, I can assume only one thing: he has not ever done anything worth in the past.


By Oleg , Head/VP/GM-Private Equity/Hedge Fund/VC, Fronteza  | 06 20 2009 19:19:54 +0000
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Reprimanding to correct the erring employee is one of the jobs of Manager. However, reprimanding shall not be taken up when the employee is in the midst of colleagues and before his subordinates. This exercise can be taken up privately.
By Srinivas suravajhala, Asst. Manager.  | 12 20 2012 10:24:01 +0000
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Normally NO. If circumstances require it than it should be in the privacy of his chambers where no one else can listen. If there is a real bad mess-up created by the employee and it deserves a dressing down it should be done in private.
By V. Srinivas, Freelancer, Information Technology  | 04 27 2010 15:15:28 +0000
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yes but it must not be personal. It must be related to employee's working style.
By Girish Nama, Freelancer, IT Products  | 04 27 2010 13:53:48 +0000
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Mr Surya,

Anger at best is an anomaly to normal human behavior. And when a person is angry it is not forever always within control to do the way suggested by many. As in case of Laughter where one may not always control the pitch and tone. Similar is case with anger each individual depending on degree of reaction present a different manifestation which is a normal process and may not always be in full control. Everyone knows there is no gain after anger, trie within capacities to control yet, can not be caliberated, I can assure  you.


By Ravindra Sharma, Managing Consultant, CHEF-India  | 04 27 2010 12:26:41 +0000
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Surya, I completely agree that the boss 'should'.... and also take all possible care to guide, mentor and help course-correct.

Yet 'should' the boss be immune to time delays, repetitive words of caution and care being thrown to thin air,almost always bear the cost of failure singlehandedly without even exhibiting a reaction in person. 


By Ravindra Sharma, Managing Consultant, CHEF-India  | 04 27 2010 07:28:12 +0000
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Nikhil, so topic for next debate;  Can a yell be more polite than a hoarse shout.


By Ravindra Sharma, Managing Consultant, CHEF-India  | 04 26 2010 10:13:15 +0000
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Not yell but can shout. Criticism is also necessary for analysis part otherwise we can't go for initiative. Even parents shouts on their children if they doing error. Because there are some error which can't be removed or will take major problem for future. Bosses are like our parent in organization where we spend most of our time. If shouting have reason then bosses should. But for employee, they can't take it personal as bosses doing all this for them only.


By Vipin Bhasin, National Head, Hamari Property  | 04 26 2010 09:00:56 +0000
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Dear Mr Krishna,

The function of "analysis and information" may not always yield pleasing results it would you include this in your defined "CRITICISM".

And if so shall be interesting to learn the better way.


By Ravindra Sharma, Managing Consultant, CHEF-India  | 04 26 2010 06:20:01 +0000
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Dear Saurabh,

Indeed team building, encouragement and taking care of every team member is as well a part of the team head and being only human as well has the right to get angry at times. How it is handled differentiates while yelling is just an expression it could be cold questioning. This is all a part of the process and as I said in beginning I repeat " Care must be taken to deal on one to one basis" and ensure others not involved are kept as that. For sure such matters arise more, when handling larger teams.   


By Ravindra Sharma, Managing Consultant, CHEF-India  | 04 21 2010 11:08:47 +0000
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Dear Saurabh,

No one howsoever confident can single handedly perform all the chores and anger is a natural reaction when things are not found in order.

Would you not loose temper if a certain container/ pallet is not completely latched and your responsibility for safety of passengers is dangerously dealt through someone short skipping a procedure.

This has nothing to do with confidence or lack of.


By Ravindra Sharma, Managing Consultant, CHEF-India  | 04 21 2010 05:53:19 +0000
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Thanks Makrand,

Agree, Activity is bound to generate some heat. And it is handling that betters performance and participation.


By Ravindra Sharma, Managing Consultant, CHEF-India  | 04 20 2010 10:35:40 +0000
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Dear Anjanee, very well said and let me add, every self respecting person ensures not to provide such an opportunity to his boss....hope you agree.


By Ravindra Sharma, Managing Consultant, CHEF-India  | 04 20 2010 10:31:42 +0000
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once a boss shouted at a naive employee ...

the employee presented a new meaning ( of the insult) which in a way belittled  the boss.

boss got stared at disparagingly .. employee roamed scotfree ::

boss sbould never underestimate..

peon bhi pm ka ustaad ho sakta hai :: ""atal bihari vajpayee says so ""


By Ajay Ziz, Dy. Registrar,, University of Jammu  | 04 20 2010 10:05:55 +0000
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Ravindra, I have generalised the scenario and not specified the how... Didnt think the need to. Obviously we are talking about privacy even in taking someones a** :))


By Makrand Bhave, AGM - Corporate Business, E18, part of Network 18 Group  | 04 20 2010 09:53:24 +0000
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Dear Makrand,

Partially agree.... Yell, reprimand and so on.... yet strictly when one to one, and after solving the issue and not without detailed information on reasons.... for this special service.....

Passion and involvement are bound to bring in some aggression yet how it is utilized is primely important to succeed.


By Ravindra Sharma, Managing Consultant, CHEF-India  | 04 20 2010 09:00:38 +0000
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Theoretically he/she don't have that right, and this leads to unhappy employees. But practically, its also a strategy of coercing those people who are not correcting their mistakes. Surely it shouldn't be done in public, yet when it comes to work, most important thing is achievements of objectives.   


By Tarun Mishra, Assistant manager, kotak securities ltd.  | 02 22 2010 12:04:16 +0000
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Shouting is a short of behavior a eprson experiences when his expectations are not met out even after desired deliverance out of him, and it is very much possible for anybody to shout or yell........... 


By Nagpal Singh, Sales and Business Development, Babel Group of companies  | 08 11 2009 10:23:01 +0000
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There are several ways of controlling the situations - one of the oldest way is shouting. But, on the way of shouting, he/she should not loose his/her own temper or control. Also keeping cool after the shouting, should be the characteristic of BOSS...... Yes. I mean, shouting should not be from the heart, but from mouth only and this would surely bring change in the receiver/s. SHOUT WITH A GOOD CAUSE


By taranath joshi, DGM Operations, EOL,  | 07 26 2009 06:31:02 +0000
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Yes.

Although boss doesnt have RIGHT but he CAN shout on his subordinates,

If following points are followed shouting on subordinates is jusrtifed:

1-The language used is strictly under professional limits.

2- There should NOT be and personal remarks (related to his family, relations, financial status, religion, caste etc) towards the subordinate.

3 - The shouting is to make the subordinate understand his mistake and what damages it has it cudve resulted towards brand or company.

4- always avoid yelling on one person in a group. Talk/shout/yell.blast - but only one to one!

5- SHOUTING should never happen to demoralise the subordinate.

6- Along with shouting, give the correct solution also. Else he may still end up repeating the mistake!

in opinion for people management THE BEST APPROACH IS THE CARROT AND STICK APPROACH followed up in a balanced manner. I used it and i am still respected by my subordinates :-)


By shad , Marcom Head - North India, Dish TV India Limited  | 07 11 2009 21:33:34 +0000
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Shouting of boss is certainly neither right nor a right. But to expect that he will never shout is unrealistic and thus also not right.


By Vivek Singh, Project Manager, L&T  | 07 11 2009 03:57:31 +0000
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BOSS  :  FREE TO SHOUT AT HIS JUNIOR

JUNIOR  :  HAS EVERY RIGHT TO LISTEN TO HIS SHOUTING ...AT THE LEFT EAR END , ...WATCH IT FLOW TO THE RIGHT EAR END... AND EVENTUALLY LET IT DISPERSE OUT.


By Ajay Ziz, Dy. Registrar,, University of Jammu  | 06 24 2009 04:57:07 +0000
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Though shouting is not advisable to be a control tool, it is unfair to restrict a boss from shouting at a subordinate if he commits a major irrecoverable mistake in spite of adequate training and reminders. It becomes relevant for a Manager to learn to be Emotionally Intelligent. It does not mean the Boss continues to be harsh with the subordinate whom he once yelled at. An astute and level headed Manager can later bring in harmony and build trust by balancing his role as a friend, boss and mentor. In India, a friendly boss is mostly taken for a right. It however depends on the cultural background.

 


By Resmi Maxim, GENERAL MANAGER - OPERATIONS, SI PROPERTY (KERALA) PVT.LTD.,  | 06 22 2009 05:10:45 +0000
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This is a question between theory and practical.. theoratically a manager should not shout..

but practically... I think there is nothing wrong in the side a boss for shouting to his juniors in case of a genuine mistake... A good boss very well know when to shout and how to behave.. if he is not doing so, he may get shouted by his superior.. so it is a chain.. do your best to avoid this...


By Shaju George, Facilities/Construction Manager, IBS Software Services (P) Ltd  | 06 21 2009 10:35:30 +0000
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With you, Mr Bhave, on this point.

I understand that shouting at employees shows the manager in poor light. However, this needs to be seen in context of the error committed.

If the error does not impact the business or morale of the team greatly, it would be right for the manager to speak with the concerned employee in the privacy of his room and make him understand the folly. If, however, the mistake is large enough to have a major impact on business or performance of the team, it is essential to make the point clearly put across to the concerned employee in as many words. This also sends a message to the rest of the team that responsibility for their actions or misdeeds lies with them and tolerance for certain issues is negligible on the part of the management.

 


By Inderpal Singh, Director - Academics and Admissions, MILE - Management Institute for Leadership and Excellence  | 06 21 2009 07:27:14 +0000
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