Effect on demand on quality and process improvement during recession and cost cutting?

In an ITES industry, nobody negotiates with the quality and focus will be on Quality rather the top Management cuts down cost of quality and also raises axe on quality department.
Any ways, If the management don't invest on quality, they will get obsolete from the market competition. They have to plan and invest on testing / process early in the SDLC phase or else might land up in huge fixing cost which will impact on the ROI ultimately.

I agree , management will be more focused on quality and performance of s/w products. Its a do or die situation. If they don't invest on quality or per say performance soon they will get obsolete from the market competition. They have to plan and invest on testing / process early in the SDLC phase or else might land up in huge fixing cost which will impact on the ROI ulitmately.

Quality is key for any project success, We should never compromise on quality even in recession times also. If we miss quality because of tough times, we may loss existing customers also and that will be big problem.

In this tough situation, the next loophole a client would look at to take or cutshort business will be the quality. Therefore, foremost priority will definitely be given to quality to retain or gain more business

I dont agree with Isha here, that quality will be compromised, but that is not the case quality should be the top priority and this is what customers are entitled for a quality product or a quality service, so if that is not there then there is no point it providing service...so even with the recession quality should not be compromised.

I personally feel in an ITES industry though from an observer point of veiw, its always that the quality will never be compromised and focus will be on Quality. But in reality the Top Management cuts down cost of quality and also raises axe on quality department.