Describe your Idea...For sales person sales is important because he is not much capable to improve the customer satisfaction he can serve him up to a satisfactory level but can't improve the product. so him the customer retention is important
By
Arun Vijayan, Chief Accountant, Marymatha Construction Co
| 06 25 2010 12:42:09 +0000
Hi Friends,for me both are important sale as well as customer satisfaction,because for a sales person and the company also customer is the "god today" they have option.Sale is important for the sales person to achieve the target but customer satisfaction is also important for the sales person as well as company because to retain a customer is the most important business for the company.Business is not for a day it's for whole life like a relationship.
By
Ajit Kumar, Business Development Manager-Scale I In Bank Of Baroda, Mumbai
| 06 05 2010 18:52:08 +0000
Nowdays people are very concoius about the quality of products so if a company will improve the quality that will satisfy the customers then definetly there is sales of products
By
Hersimran singh, Site Engineer, TATA PROJECTS LTD
| 05 29 2010 05:51:27 +0000
for sales person, sales of a product is more important as they have some individual target to achieve. which also measures their performance in the job. customer satisfaction comes from using the product, after sales service and also how you delivering the product ( for a retail store).
By
Pankaj Tamang, Senior Executive, Future Group
| 05 29 2010 05:48:09 +0000
For sales person sales is the priority then comes customer satisfaction. If the sale wont be dont then there is no point of customer satisfaction at all. And sales and customer satisfaction has a life cycle. After doing the sale comes the customer satisfaction which converts into sales by good service and satisfied customer. Sales ---> After sales service ----> satisfied customer ----> mouth publicity, more demand of product ----> More sales ----> After sales service -----> satisfy customer ---> more sales. So sales are important for business and satisfying customer are done for future sales. Both are important.
By
Javed Akhtar, Sr. Executive - Logistics, Keventer Agro Limited
| 05 24 2010 07:52:26 +0000
For a sales person sale is important till the time sale is not done and immediately after the sale is done the service becomes important as once you provide good service to your customer and gain his confidence he can give you more sales directly and indirectly which ultimately benefits your company. i think you must have a long term strategy for any market or product. Any product which is not fit or has some flaws needs to rectified or removed from the market and this job also lies on the sales person to do justice with the product and the company and also with your customer. If you are trying to sell an unfit product to a customer then you succed but ultimately you loose that account for ever. you can make some one fool for some time or even you can make fool a group for sometime but you cannot make the group fool for longer period and when this myth breaks you are no where.
By
Sudipta Kumar Das, Sales/BD Manager, ESS
| 05 24 2010 07:08:34 +0000
Sale of the product is important. If the product does not sell then how will you give your customer a service. Selling is not easy but if you are able to sell the product then you have come nearer to the target. Customer satisfaction depends on many factor well your service also gives a bonus point. But sales is always important as it measures ur ability for the job.
By
Sujata K Patel, Human resource manager, vanguard technology
| 05 24 2010 06:24:33 +0000
Customer satisfaction is one of the important tool for sales performance measurement and better control on sales. this also helps in sales improvement. For a salesman product sale is most important. Sales come first than customer satisfaction.
By
Nitin M Aras, Head/VP/GM-Tech. Support, ODTIN Food Solutions Pvt Ltd
| 05 22 2010 08:10:12 +0000
4. It is but natural Salesman has to sale the goods, which is produced by His principal. Sales representative’s skill to convince the customers. There is one Phrase “Smart Sales representative can sale any Chip thing in GOLDs price , but ordinary Sales representative cannot sale Gold in its price”
By
Ravindra Achyut Karve, Chief Executive Officer , Karve and Associates
| 05 22 2010 06:14:30 +0000
Truely speaking, it is very much visible that sales of the product is important for the sales person as it makes his target. Customer satisfaction comes next on his list of achievements. Though he understands that customer satisfaction is also significant. But, I agree that ideally, it should be the other way round for a successful marketing strategy as customer is the "Uncrowned King". It takes very much clarity of the company's goals and responsibility towards company's success in the mind of the sales person and his honesty with which he fulfills it which will keep the customer's satisfaction as primary target.
By
pravin kumar, PG Diploma in Mgt. student, SSIM
| 05 20 2010 16:59:39 +0000
Hi Everyone, Topic itself explains a lot. It is in the context of sales person. It is his job & responsibility to sell the product to its target market, so it is sales which is important for the sales person. If a company manufactures a product then it has to be sold out otherwise it will adversely affect the company and consequently the sales person. So by achieving his personal targets sales person can help company to achieve its predefined targets for a fiscal period. And finally satisfaction of the customer comes after purchasing the product i.e. post purchase behavior, which influences him/her to buy again either same product or something else from the same company (cross sell or up sell). DO OR DON'T AGREE? REPLY ME. HAVE A NICE PROFESSIONAL DAY. Bye
By
Abhinav Srivastav, Business Manager, Adapt Software
| 05 20 2010 12:09:41 +0000
Hi Everyone, Topic itself explains a lot. It is in the context of sales person. It is his job & responsibility to sell the product to its target market, so it is sales which is important for the sales person. If a company manufactures a product then it has to be sold out otherwise it will adversely affect the company and consequently the sales person. So by achieving his personal targets sales person can help company to achieve its predefined targets for a fiscal period. And finally satisfaction of the customer comes after purchasing the product i.e. post purchase behavior, which influences him/her to buy again either same product or something else from the same company (cross sell or up sell). DO OR DON'T AGREE? REPLY ME. HAVE A NICE PROFESSIONAL DAY. Bye
By
Abhinav Srivastav, Business Manager, Adapt Software
| 05 20 2010 12:07:49 +0000
Hi Everyone, Topic itself explains a lot. It is in the context of sales person. It is his job & responsibility to sell the product to its target market, so it is sales which is important for the sales person. If a company manufactures a product then it has to be sold out otherwise it will adversely affect the company and consequently the sales person. So by achieving his personal targets sales person can help company to achieve its predefined targets for a fiscal period. And finally satisfaction of the customer comes after purchasing the product i.e. post purchase behavior, which influences him/her to buy again either same product or something else from the same company (cross sell or up sell). DO OR DON'T AGREE? REPLY ME. HAVE A NICE PROFESSIONAL DAY. Bye
By
Abhinav Srivastav, Business Manager, Adapt Software
| 05 20 2010 12:07:09 +0000
Here the point is not clear that sales of which kind? B2B , retail, direct or what ? But generally the sales terms used for selling only. If we are talking about customer satisfaction then it will converted in marketing where after sales service has major ground.All B2B and related to organizational sales comes under the word Marketing. If a sales man enters in a moving bus & appeal the passengers to buy his product(without any brand) then only sale is his motive because passengers are not same if he daily selling on same route & if he change his route daily then again same. Sales create a short term relationship. Marketing is the combination of sales and after sales service which is used for long term relationship.
By
Vipin Bhasin, Private Equity/Hedge Fund/VC-Manager, Indian Investment Co.
| 05 18 2010 17:53:08 +0000
Customer Satifaction by Service Company to Sales there product, they convience the people to buy their product, on the aim of these, their will advertise the product (generally in add, it saws that co. always says we take care of your life (Soap add., perfume add.... and so on)etc...)& also if customer's is not satisfied he will not buy the product nexttime.
By
HITESH H. MISTRY, Excise Officer
| 05 18 2010 12:19:27 +0000
HI Bharata For your Question Straightly Speaking sales of product is important. Any organisation will keep target for sales man about the no of Product sold. They will not ask how was the feedback about the Product unless and until its a new product. So The knowledge of Customer Satisfaction will not come for sales guy in any industry. It should be for the Product Manufacturer or the representative who has to think about customer satisfaction. So Primary job of Sales Person is to sell the Product not customer Satisfaction. Follow up of Customer Feedback should come from other Department.
By
Gururaj Nigale, Manager, Strategic Outsourcing Pvt. Ltd
| 05 18 2010 11:18:33 +0000
Mr.Bharat, Thanks for ur referal. Customer satisfaction without sale is what kind of satisfaction you are looking for. Customer satisfaction with product or person comes only after sales! Customer satisfaction gives you repeat customer and referral customers, thus is very important but satisfaction without sale is not understood.
By
Rajesh K Richhariya, G.M., Sales & Marketing
| 05 14 2010 08:48:06 +0000
Hi Bharat, In your case.. the Reliance communications, there are specialised teams to cater various aspects of customer satisfaction. Your part is effective till the extent of sale. In any big organisation, sales is the key. In general, if a commodity/Service is backed by a multi unit customer handling team, their focus area is to be prioritised, but, if you are working for marketing of a product, where you have to see all aspects, for sure Customer satisfaction is the key.
By
Sujeet Vishwakarma, Managing Director, RCA Group
| 05 14 2010 04:32:48 +0000
Practically speaking.. Every salesman knows that Customer Satisfaction is very more important & will in turn bring him more sales.. But some how people in sales are not able to implement it.. So the consumer does not get satisfied.
By
Krunal Kothari, BDO, GLOBAL EXIM
| 05 13 2010 12:28:55 +0000
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" Customer is the king of any Market ". Customer satisfaction is more important than the sales for sales person. If we sales something in a good number but customer is not satisfied properly then it will happend that in future our sales decreases dramatically, but if we attention on the customer satisfaction then it will be happend that first we not generate good number of sales , but in future we definitly found good response in the form of sales as well as customer satisfaction.
By
Anupam Anand, Back Office Executive, Jyothy Laboratories limited
| 03 17 2011 05:21:42 +0000
finacial wise sales is impotant wereas cutomer satisfation means future business wll help in growth of co
By
Davies francis, Analyst, self
| 03 16 2011 14:32:59 +0000
Customer Satisfaction by giving the service to the customer is the most important thing for the sales person. If the customer is satisfied then the sales will be increased in a long term.
By
Sudipta Ghosh, Area Executive
| 03 15 2011 17:40:29 +0000
Customer Satisfaction is KEY for a long term relationship & that is what will get the sales. Besides, more customers today, are "aware" & a short term prospect is easily seen through! Build, build & build - a more solid foundation is a base for better sales tomorrow! Its uncanny if one looks at the arguments for & against - the experienced ones are ALL for while the new generation is looking more at the short term prospect. Does that spell something??
By
Amit Abrol, Business Owner , Primexp
| 06 25 2010 12:00:21 +0000
Customer staisfaction is more important. It can be understand by simply applying 80/20 rule. Your 20% of satisfied customer will give 80% of your business. So instead of digging a "well" for new customer everyday...why not give excellent service to those who are already your customer.Also we must remember that cost of acquiring new customer is always more rather than retaining the old one.
By
Gaurav Gandhi, Marketing/Business Development, Eli Research
| 06 04 2010 18:05:35 +0000
Naturally Sales is important for a salesman but if you want its growth more and for long terms consumers satisfaction by service is must. More and more customers satisfied by you will do mouth publicity which will work more than an add for salesman. So customers satisfaction is the basic for the best sales.
By
Krishna Bhardwaj, Lyrics Writer, Freelancer
| 06 04 2010 15:01:01 +0000
Customer satisfaction is itself the strategy to more profitable business.In the present marketing scenario Customer Satisfaction Index is very vital and Customers are treated as GOD.Creating customer delight by various avenues has become the core concept in the marketing field and it has taken the whole concept into a 360 degree view. 1.Satisfied customers will bring more customers and will be generators of more business by positive WORD OF MOUTH. 2.Customer care has become the concept of yesterday but if you can approach the recent concept of CUSTOMER DELIGHT then you can not only sell but also cross sell and up sell sometimes because a satisfied customer is able to pay a price premium for a product also if they are satisfied with it. 3.Service is intangible and we can only measure it by the Satisfaction of the end users that is customers. 4.Selling cannot stand long if it is not backed by strong concepts of relation, communication and responsive service. 5.Service not only means the one which is extended during the purchase phase.It is extended to the post purchase phase in the post sales servicing period.A good relation maintenance even after the service is done with can make a good impression with the customers and he will never forget the good treatment +service which he has received from you. Saswati
By
saswati chakraborty, Career Counsellor/Customer Support/Inhouse Sales activity handling
| 06 04 2010 14:22:16 +0000
No doubt sales is the first thing a salesman would be interested in. But customer satisfaction is the long term asset that a company or a salesman can nurture. Customer satisfaction has lot of advantages 1) A positive customer is like a bank - he or she will not hesitate to buy the product again or go for any other value added service offered by the product / service provider if he or she is positively predisposed to the offering. 2) A customer will recommend the product or service to their friends and peer groups if he or she is fully satisfied with its product promise, delivery and the prompt service - this positive word of mouth is the best thing that a company can have - this is priceless. Thus it is sales that happens first - but post sales customer satisfaction by service only cements the bond between the customer and the product.
By
Suryakumar Sharma, Consultant
| 05 29 2010 13:07:10 +0000
For a sales person, sales of a particular product and customer satisfaction are interrelated. For sales to new customers also, the satisfaction from existing customers is cited as an example of the product's worthiness. Selling to an unknown entity is always more difficult (you have to break the ice) than to a person or organization with whom you are familiar. So, after sales support to ensure customer satisfaction plays a vital role in reaching and overshooting your sales targets.
By
Raman Namboodiri, Engineer - Sales and Marketing
| 05 29 2010 04:39:15 +0000
It is like you serve the dessert after dinner. A GOOD dessert always delight everyone just after the dinner likewise a extraordinary service after a sale delight the customer. All of us aware about the fact a happy customer is a source of free publicity of your business. So if you want to establish a strong and long-term business you must provide extraordinary customer service which can delight the customer.
By
Sanjay , Senior Business Manager , Amity Institute of Training & Development
| 05 24 2010 09:16:04 +0000
Sales is important for the new customers,and new customers would only become repeat customers or good spread word of mouth (which no doubt result in long term sales growth) only if they are satisfied.So,ultimately customer satisfaction is something that actually matters to have a consistent growth in sales and finally revenue.But the fact cannot be neglected that because of the pressure to increase sales figure,sales people, sometimes concentrate only on sales, and are not able to look at the larger picture.
By
Natasha Parmar, Asst Manager-Operations, RMC Project Consultants Limited
| 05 22 2010 06:22:34 +0000
as one of the management theory states that 80% of the business is generated from 20% of the existing clientele. Therefore needless to state what is of paramount importance,sales of a product or going that extramile and reaching the territory of customer satisfaction.
By
mustafa hasan, MBA/PGDM student, ICFAI BUSINESS SCHOOL DEHRADUN
| 05 20 2010 14:07:12 +0000
Sales are important but customer satisfaction is more important than the sales for a long run. You may sale a one product to one person but if the customer is satisfied then you can sale two products to one person. This is the advantage of satisfaction and satisfaction is the key to the business.
By
Mohammed Abdul Bari, Network Support Engineer@ETISALAT, Dubai
| 05 17 2010 20:40:38 +0000
Customer satisfactions is the key to the success of any business - big or small. A happy customer becomes your partner in progress and helps you in your growth. Never make the mistake of selling for sake of meeting your targets, u can't fool people for long...
By
Humming Bird, Designing. Advertising. Business Identity. Print Production
| 05 17 2010 17:36:50 +0000
Customer satisfaction through service is more important than the product. Rather I would like to realign this service to "delivering happiness" than customer satisfaction. A customer can be happy only if you are dealing in a highly dignified way but after understanding the consumer, the way you deliver your best as per his aspirations shall be more satisfying for the consumer.
By
Vishal Jindal, Head - Operations, Globe Automobiles Pvt Ltd
| 05 17 2010 17:29:58 +0000
I would say the customer satisfaction is more important. But then all depends upon the culture in an organisation where one works. A sales person ultimately is bothered about what he gets at the end of the day !!!! Many people still do not understand the difference between the sales and marketing. The " sales " starts at the factory and ends at customer, where the " marketing " starts from customer and ends at factory. So ultimately, if the product is manufactured to satisfy the needs of customer, it certainly survives and it is ultimately the customer satisfaction which takes you to the top.
By
Rajendra , Manager - Projects, ITT Corporation India Pvt. Ltd.
| 05 14 2010 06:34:41 +0000
Dear friend, customer satifaction is the most important aspect in any service, be it sales, service, production etc.. The basic of 'ISO 9000 certification' now a days even grocery stores are trying to get certified is 'customer satisfaction and ways to improve it. If your customers are geiiting satisfied naturally your sales volume increases and you will get more motivated.
By
Manoj Kumar, Sr: Manager - QA, ARCHETYPE GROUP, INDIA
| 05 13 2010 14:26:14 +0000
In any competitive market product sales is important only to the sales person who is worried about his short term target . On the contrary, any organization that has a long term plan to stay in the market should worry about the customer satisfaction. The great saying of' there is no customer means there is no sales' is to be remembered here. If you need only one shot sales, then no body can help you next month.....
By
G.Jayakumar , Group Operations Manager
| 05 13 2010 14:00:15 +0000
Sales should be achieved by achieving both customer satisfaction and also the sales targets which are supposed to be achieved by your or your employees , but always keep it in your mind that a sale will be driven only if "YOU" will be able to create a certain "Brand Loyalty" which can only be achieved through customer satisfaction. An these "Brand Loyalists" will always be a constant revenue for your product or a brand.
By
Gautham.V.Kedoor , Category Manager, Myntra Designs Pvt Ltd
| 05 13 2010 12:35:11 +0000
I agree with you, that customer satisfaction is important than the sales of product. If you are able to satisfy a customer he will get you more customer and the product sales will automatically increase. So don't worry of the product but try to satisfy you customer with it. But never suggest you competitor's product that something being unethical to you organization.......
By
Savita Dalvi, Sales/BD Manager, IBM-Daksh
| 05 13 2010 10:37:44 +0000
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