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Created by : Chacko Jacob, Sales/BD Manager, WIPRO Limited  | 07 15 2009 09:13:25 +0000
Industry : IT Services
Activity:  154 views;  last activity : 07 06 2010 20:18:09 +0000

Here is the scenario:

You have identified a potential client and a great opportunity which will open up new doors for you. You have fierce competition. Your competitors are also equally good and some have a better solution than what you can imagine. How would approach the client? What would be your strategy to make that big win? Would you just speak about your solution/product/your company, etc? What value would you show to the client?

 
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Meet the customer understand the requirement scenario first, also speak to the various LOB involved. By doing this you will know the exact requirement of the customer, the features/functionality he is looking for and what he is not looking for. No customer will buy the unwanted features at a cost.

Now you have to match your product with customer requirement to ensure a 60% match to the customer requirement, rest you have to convince the customer for customization. If there is a great mismatch, then you should price your product aggressively and make him aware that some features which is not there in your product will be added soon by the time customer implements the product.

Please keep in mind that you talk/present about your product only after understanding the customer requirement thouroughly. Only speak about those features that are required. Overshowing the unwanted features may result the customer going for a competitive product which may be cost effective and with only required features and functionalities.

 


By Manoj , Branch Manager/Regional Manager Path Infotech Ltd  07 17 2009 07:06:12 +0000
 
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There is another element that would need to be added, that is opening vistas for umbrella of services around the main application which you will have to SWOT at. Also, open alliances and supply chain organizations around that particular "suite of umbrella" services with good understanding and say fixed time frames you can implement these solutions.

Work on your PR with the client, and be friendly if not friends with as many people within the organization and across functions / discussions. Be visible to their senior management, talking animatedly around some technical  issues with someone or the other so they register you subconsciously, and your front end looks bigger than it actually is (will work good in organizations that allow visitors, and are not too restricted and reserved).

Invite their management / technical staff to seminars and ensure some of   your own company guys are also in the same seminar, you accidently introduce them, and have that other person talking of a similar  implementation done by your organization or close alliance partner.

All or part of Above willnot guarantee a 100% hit, but can substantially improve odds and give the impression your organization is well connected. The addional hardwork, extra costs, etc. are well well worth it if you really want the project badly.

But remember, lot of back-end work would be needed to build and work alliances quickly.  BIG companies can offer these solutions easily but in reality. many work in silos and this stuff of artificial costs, P&L etc. with each SBU work against the BIGGIES, so  very often communication, internal competition of SBU leaders and SBU units work against the BIGGIES.

Alex


By Alexander Lewis, Marketing Manager, self  | 07 15 2009 17:13:24 +0000
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In sales, two things can set your product or service apart from the competition: the quality of your product and how good a ‘fit’ it is for your potential customer.

Information gathering with through research which is pre-call information before the actual meeting the client.

Competing based on risk ,client will take the decison based on TRAP(Technology,Relationships,Arguments,Price).

All the above points must be taken care .

Ultimately, beating the competition means identifying and communicating key strengths to customers, offering a tailored pitch, and building a relationship that will improve your chances of repeat business.

 


By Hrudanand De, Area Sales Manager (Modern Trade )  | 07 15 2009 13:32:43 +0000
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I agree with this and would like to add some more points like

1. One should be more visible to attract customers, whether its in marketing perspecitve or advertising perspective, if you are more visible then the client list will grow.

2. Know your forte, like know  where your strengths lie.

3. Finally the Follow up which most of them do not do it properly even if there is nothing happening one should do regular follow up to keep the interest of the client and also to get more new clients with this process.


By Ramdas Pawar, Sales/BD Manager, Flex  | 07 15 2009 13:03:24 +0000
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I would do the following:

1. Understand my competiton through different sources

2. Who is my competitor?

3. What am I competing with?

4. Whats my advantage (includes company, service, product, etc) over my competition?

5. SWOT on my competiton as well on me.

6. Plan my alliance

7. Built a strategy based on the above fatcs.

8. Invest time with the client.

9. Maintain the confidence

10. Show how important the client is for me.

11. Meet the client quite often

12. Discuss other intersting subjects, even if it is not related just to the business.

13. Finally Win the deal


By Chacko Jacob, Sales/BD Manager, WIPRO Limited  | 07 15 2009 09:13:25 +0000
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If I know I have fierce competition already, it ,means that SWOT has been done, strategy is in place as also the communication!

Here the thinking would be "OUT OF THE BOX".

I would work on the customer. The principle of Class A or B or C type of customer is he?? Based on the type I would go about the process of pampering. If A, then its top of the line, B then the whole hog, C, then it will be a treatment with a Swedish maddage ;)

In short, I would not work conventionally at all. This is the time to go personal and not technical. Thats what I would do differently!! :))

Cheers and All the best Chako :)) 

Thanks for the referral Ramdas!!


By Makrand Bhave, Marketing & MICE, WIZCRAFT International  | 07 17 2009 07:15:42 +0000
Leading software, staffing and recruitment company
BI, MDM, SFDC, SAP Tester, Stride Software Pvt Ltd
With exp in CIN, SAP MM Consultant, Stride Software Pvt Ltd
Production Planning, Quality Management, Subject Matter Expert in SAP PP/QM for Onsite Location - Vietnam, Stride Software Pvt Ltd
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