ICICI bank prefers domestic buyout over Global acquisitions

ICICI Bank's top management should first realize that the most significant thing in a relationship with a bank is mutual trust. And this bank has done nothing since its inception to create trust among its customers. OK it might be doing fine on the corporate banking side, as an experts writes elsewhere on this forum, but retail segment is in a really bad shape. So, rather than mull over whether to have domestic or foreign acquisitions, it should first set its own house in order.

I personally feel that ICICI shud first improve their present inhouse structure than going on for any acquisition, be it domestic or global. Still a lot needs to be done on customer service front.

It mainly depends upon which market they want to concentrate. Acquisition probably in growing economies like Russia and China may be good since that will give very good opportunity for future growth. other markets, better to go slow.

Immediately, they should concentrate more in domestic market and improve their operations.   Their growth happened to be too fast in the past and this is time for them to start concentrating in delivery /  servcies  as per customer's requirement.

 I also feel they are not ready for going global yet and should concentrate on domestic market.

 icici is facing tough competition from hdfc, citi etc  in the domestic market . Nationalized banks are going for merger ( sbi and associates). After Issues that happened last year, customer satisfaction should be given more importance.  Present conditions demand more efforts in domestic market.

Sorry ICICI, but you people are not even capable of matching domestic demands or maintain a proper CRM with present customers. Wht you people will do in Global mrk.

There are 'N' no. of customer complaints which i come across regarding Credit Cards, Current A/C's, Loan A/C's....

If i share my personal experiance then - A executive to fullfill his monthly target of opening a/c s has opened a new current a/c on my firm's name by getting previous documents from ICICI store without my notice, i got to know abt it after 3 mnt. when i got notice to pay AQB charges.

Mr. Makrand is right ICICI bank has not been so big that it can independently spread its branches across the globe. No matter how big it is in India.many customers have got lot of complaints many times about their services which means still they need a lot of time to go global. Till that time, they should stick to domestic market only.