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Indian pure play BPO providers - cheaper but are they better

Created by : Mark Gager, Project Leader/Managing Consultant, Accenture  | 04 16 2009 22:04:20 +0000
Industry : ITES / BPO / Customer ServiceFunctional Area : Business Processes(Operations)
Keywords : performance cost indian bpo
Activity:  981 views;  last activity : 03 15 2011 09:42:25 +0000

There is no denying the fact that Indian pure play BPO providers such as Infosys, TCS, Wipro and WNS are much cheaper than compared to the Accenture's and the IBM's. The question that I would like to ask the community is "Are they better?"

Please share your thoughts on:

  1. Why the pure play providers are cheaper?
  2. Are they necessarily better in delivering value / better performance
  
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  Rate : 
 
 
Yes Vs No
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Top Argument
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I think there is no question about delivering value and performance from the companies that you have mentioned,, the companies that you are talking about are the top performers in their field and they are providing some excellent services than the accenture's and the IBM's and are providing it for cheap...The same work in abroad would have cost more, but in India,the work done is very cheap due to the difference in the economy..According to me the Indian companies are way much better....
By Sunil Ahuja, Asst. Manager/Manager -(NonTechnical), IBM-Daksh  04 17 2009 12:20:37 +0000
 
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India Companies are providing quality and client satisfied result
By Shankar , CEO/MD/Director, Infosearch bpo Services  | 03 15 2011 09:42:25 +0000
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Yes, they are matching the international standards.
By SHRIKANT MANOHAR DANKE, Project Manager, Phadnis Infrastructur Ltd  | 03 02 2011 12:21:15 +0000
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Definitely Indian companies provide better service than their counterparts.Employees who are working in such companies are intelligent & much more patient while interacting with customers which is a very big advantage for them.This certainly satisfy customer's needs and provide them a satisfaactory performance.


By sumitra dutta, Consultant, XYZ  | 04 30 2009 05:34:16 +0000
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I have my thoughts on this which I will share when I get more of your views.
By Mark Gager, Project Leader/Managing Consultant, Accenture  | 04 16 2009 22:04:20 +0000
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