Is BPO call centre? I have worked for top notch BPO for Enterprise Process, engineers too had tough time. At technical BPO I dealt with technology and people, their concern, query, fear, lack of understanding, misconception, etc. Each and every call is a, learning experience, avenue for developing new skill, dynamic, instant that creates a continuous learning curve. The beauty is the transactions are, over voice I did not see them. If I don’t listen I pay, caller does not listen caller pays; the whole proceeding gets recorded its like a thrill of flying a F-16 or Sukhoi MK without the “g” blinded folded only on voice, sitting comfortably. The ability to listen, speak accordingly makes a great difference, being present, it’s a powerful skill. Make sense spend a year at tech BPO. I am not an Engineer, I have a question; is engineering all about designing a better nut or super NUT? A techno Geek? I disagree Leena, Look at BPO as a springboard, have clear expectation.
By
Joydeep Dasgupta, Business Development, New Horizon
| 04 02 2011 11:08:04 +0000
We are categorizing and here is the difference. For example, a Mechanical Graduate is also observed in a software company where his expertise is kept at bay. The whole education system in India is ridiculous so, it should be more of a vocational and practical approach rather than monetary approach.
By
konkan SINGHA, Head- Talent Acquisition (IT), OptedJobs
| 02 15 2011 10:49:05 +0000
B.E / B.Tech students should focus on their domain expertise, nurture their talent in the specific domain, either master the subject, or get inducted in analogous areas in the corporates or the PSUs. They should be the beacon lights for the future generation, show them the path of perseverance. You have worked hard to get the degree - so many children yearn for obtaining the degree, but get carried away mid-way! Do not allow your hard-earned education wasted in BPO segments. You develop an aptitude to innovate, simplify implements for the benefit of common man, earn in the process!
By
S. Muralidharan, Executive Director, Knowledge Foundation & Campus Around the Corner
| 02 15 2011 10:43:49 +0000
generally for bpo work enginerring qualification is not needed,if the person is interested in bpo work it upto there wish. Lot of technical positions is available in bpo sector
By
Shankar , CEO/MD/Director, Infosearch bpo Services
| 02 15 2011 09:40:42 +0000
Hey We are all think BPO means callcenter, not at all,, think differenly there are lots of lots in BPO for example technical supportor, Techication, Infrasture ITES and so on,, If BE students can chosse Technical supportor and infrasture maintance LAN WAN and so on,,, its better position,,, Thank you
By
PRAVEENKUMAR.V , Msc IT Student, Sri Krishna Arts and Science College
| 06 17 2010 14:24:49 +0000
esponsibilities:identifying, developing and leading high end sourcing initiative Designing, developing and managing complex RFIs and RFPs Catogory/sub Cetegory profiling, supplier and cetegory market research and analysis, and sourcing analytics Supplier identification, qualification and assessment
By
ravindra shrivastava, Information Systems(MIS)-Manager, iifs pvt ltd
| 04 10 2010 10:24:02 +0000
Engineers are technically skilled manpower, What do you get at KPO BPO the technical centers like Dell Microsoft hp IBM, cisco, you get international training international customers, you are in the frontiers of technology high pay lifestyle professionalism of high order, international standards hands on capability, master in your subject. At 22 23 grave yard shift shouldn't trouble, spending a year or so is a big capability boost. Companies who question Bpo KPO experience or don't consider it as experience, my advice better avoid. Best regards.
By
Joydeep Dasgupta, Business Development, New Horizon
| 04 05 2010 16:04:06 +0000
The major and most important requirement to join a BPO or KPO or call center is communication skills. The reason I say communication skills is as most of the BPO, KPO and call center are either of US or UK or EMEA region.
So we need to have good command on English and needs to speak neutral English which can be understandable.
However, the company which selects you will also provide you training on the same, yet you need to know the basic.
Some of the companies are recruiting B-Tech. However, now the trend is different as some of the BPO companies are not considering B-Tech candidate for certain profile. BPO = Business Process Outsourced KPO = Knowledge Process Outsourced Call Centre = Is of two types Inbound (where Calls come) & Outbound (Need make Calls to customer)
By
ravindra shrivastava, Information Systems(MIS)-Manager, iifs pvt ltd
| 04 05 2010 11:46:13 +0000
BPO/KPO is not just for college passouts/graduates. This is not just about the good fluence english speaking. It is more than what we all think. In BPO/KPO, one has lots of opportunity to learn people, people management, process management, process improvement using his/her technical skills and climb the ladder fast with firm holding. ITeS BPO/KPO needs good technical people who understand the technology better and can control better. Here one has opportunity to apply his/her thoughts inline with organisational goals and personal ambitions.
By
Atul Kumar, `Confidential, Confidential
| 04 05 2010 11:17:35 +0000
BPO is certainly not for all engineers and i dont say that with contempt or elitism.But if some one has the people skills,patience and communication skills and most importantly the passion for BPO as a career then why not? Unfortunately in India,BPO's are filled with people who dont necessarily like what they do but end up doing it to make ends meet .With this approach any career wil be become a hell-hole. Cheers
By
Saud Rehman, Senior Embedded Software Engineer
| 04 05 2010 10:42:56 +0000
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yes manmohan sing,i totally agree with u but at time by reasons like private colleges nd other things,many student can't get right platform for carrier....nd choose BPO for exp. or other.....
By
Bal Krishna Upadhyay, Software Developer, Radix Group
| 02 17 2011 16:58:32 +0000
i dont think,one enters the engineering field with a dream to clarify peoples doubts or to guide them from their misconceptions or to negate their lack of understanding!!! engineering is about creating a new world,a better place!!! engineers develop new technologies on which people may have doubts upon!!! but sitting in an A/C office with all the luxuries around ....clearing doubts of people on technologies (which ur fellow class mate may have invented)...ITS SO NOT YOU!!! So according to me BPO is not a good option for an engineering student!!!
By
Sooraj Hareendran, B.Tech/B.E. student, Calicut University Institute of Engineering and Technology
| 02 16 2011 19:18:50 +0000
Nothing to say here! BPOs are for people with people skills! Not for engineers who have spent 4 damned years in Engg, written an internal every week, taken a test every month, and cleared all subjects every four months! Nope wrong decision! There are jobs in the same cadre and India needs engineers. Yes it's difficult to find Jobs, but I assure you they exist. Not the elite 3.25lac per annum jobs but, hey we need to start somewhere. My advise to aspiring engineers, start somewhere, get the experience certificate, move towards better prospects- but don't ditch your present company. Talk to them about your promotions and increments. If the higher ups are considerate and "eligible" enough, then they will surely heed to your needs! Good point Leena! Thumbs up. Cheers and Thanks for referring @Joydeep!
By
Anantha Shayana. D, CTO/CIO, RAYSITI
| 02 15 2011 17:22:42 +0000
In BPO engineers do not get appropriate exposer and experience of practical aspects.practical espects are more important as you learn the application process during education , but practical life teaches you problems and there way out or solutions.
By
rakeshbhatnagar , GM Projects., wig brothers india pvt.ltd.
| 02 15 2011 15:49:11 +0000
Engineering is concerned with the design, bulding, and use of engines, machines, structures, circuits, softwares,or the practical application of scientific ideas or principles. An engineer is made as a skillful contriver to control or maintain all of these. Now we just need to think what's BPO is meant for. As an engineering student , i haven't much info about it. But i want to say that an engineer should do engineering.
By
Muhammed jabir rifai, Graduate in Mechanical Engineering
| 02 15 2011 13:21:12 +0000
I do not think, any BE/B.Tech would like to think also to join any BPO jobs untill they are completly frustrated to have a suitable job.
By
R N Bhattacharyya, Freelancer, Freelancer
| 06 17 2010 07:32:52 +0000
No, BPO is not for all Engineers, Students should have clarity on what they are doing and what they will be doing after completing their UG. They should understand the importance of Engineering and the branch there are pursuing and then accordingly choose the career in respective fields. ITES, BPO & KPO are also once choice for set of engineering groups but not for all.
By
Greeshma Reddy, Regional Marketing Manager, eInflexion Pte Ltd
| 06 17 2010 07:04:34 +0000
Business process outsourcing (BPO) is a form of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Originally, this was associated with manufacturing firms, such as Coca Cola that outsourced large segments of its supply chain.[1]. In the contemporary context, it is primarily used to refer to the outsourcing of services. BPO is typically categorized into back office outsourcing - which includes internal business functions such as human resources or finance and accounting, and front office outsourcing - which includes customer-related services such as contact center services. BPO that is contracted outside a company's country is called offshore outsourcing. BPO that is contracted to a company's neighboring (or nearby) country is called nearshore outsourcing. AND BE/B.TECH is- The Bachelor of Technology (commonly abbreviated as B.Tech. or B.Tech.(Hons)) is an undergraduate academic degree conferred after completion of a three or four year program of studies at an accredited university or accredited university-level institution. The degree is conferred in the Commonwealth of Nations, Republic of Ireland, the United States, Canada, South Africa, Nigeria and elsewhere. In general, the degree is awarded to those who have undertaken a Bachelor of Science degree program which is additionally supplemented by either occupational placements (e.g., supervised practica or internships) or practice-based classroom courses. Due to these requirements, the degree normally takes at least four years. So I think BPO is not good career for BE/B.TECH students.
By
Dharmendra Singh., Sales Executive/Investment Advisor, Reliance Communication
| 04 07 2010 07:47:06 +0000
of course not.. a engineering degree has lot to offer..but if somebody is really passionate about BPO sector then he has to take some management degree then join BPO but again question comes that where will the engineering degree will help?? Where the four years of hard work will go .. Electronics lab, machine lab, Microprocessor lab, etc etc and I think you need to have a different mind map for doing the BPO job and engineering degree doesn't give that
By
Pradeep Pant, Software Developer Ockham
| 04 07 2010 04:56:01 +0000
Being an engineering graduate, I have always aspired for IT domain and would support the fact that BPO industry demands more customer service oriented people who have basic technical skills, open to shifts, and ofcourse good communication skills. One could rarely find use of technical knowledge in BPO sector as it could be support for printers, computer hardwares or software problems or for some telecom domain. But also depends on the process a person is hired for. For example: SAP implemented at one company may outsource the administration part to a BPO which might require technical skills upto that level but not in terms of software development. In my opinion BPOs are not good option to be explored in terms of growth opportunity.
By
Rajiv Shekhar Bhandari, Presales & Business Development (U.S.), Magic Software Pvt. Ltd.
| 04 06 2010 10:46:04 +0000
Engineers working in BPO is wastage of talent. They should put their 4 year technical learning in some technology centric work. Most of them are aware of this fact and they use this BPO job as a support while they are searching for job in some technology company. Their should be some check on this as techies are taking some ones job which they anyways want to quit.
By
Harsh Gautam, Software Developer, Infosys Technologies
| 04 05 2010 18:07:58 +0000
Definitely not. Using an Engineer for Business Process Outsourcing other than for Engineering Process Outsorcing is real waste.
By
P. Abraham Paul, MD FCOMNET
| 04 05 2010 16:40:06 +0000
Not at all, how it could be an engineer work as a tele - supporter, but yes it’s right. Who is responsible for this, parents or the students, I think none of them, because some times the situation comes like this and they have to get mould according to that, which is not fair with life/career/study. Apart from this many are there who work for money who don’t know the value of Engineering.
By
Mohammed Abdul Bari, Network Support Engineer@ETISALAT, Dubai
| 04 05 2010 14:07:41 +0000
and again I agree with Leena. esp: "So the students should not prefer BPO's after their completion of the course." Naveen, I find you are a BE student, and this is the dillema all of us face with Job oppurtunities low, this is like the best option. But dont join a BPO just like that. Try to realize what you are good at. Ill give you few situations If you are a good talker and have that selling aspect in you - try out sales. If you are good with people and convincing and consoling- Public relations If you like helping people, try an NGO before a BPO. Hope you guys get wht Im saying. Identifying your true ability is whats important. Sadly in BE noone teaches interpersonal skills - u need to figure this for your slef. So dont run cause everyone running., Take a step back focus on your golas and then indulge.
By
Ravelino Dsouza, Editorial Speciailst, Hostway
| 04 05 2010 13:52:16 +0000
Career in BPO is not good for B.E./B.Tech Graduates. They should make their career in their respective fields only because the experience in Engineering field will help them in future not the experience gained in BPO. No Matter they get lesser pay in Engineering than in BPO Jobs, but for the stable career they should choose engineering job only... Once they get sufficient experience in engineering field, the growth ( salary wise and designation wise) is straight...!!!
By
Fahim H. Sayed, Cluster Team Lead - BSS, Nokia Siemens Networks Ltd.
| 04 05 2010 13:46:57 +0000
After completion B.E in specific dept going to BPO as a career is wrong, as profession student going to BPO/KPO not technical career path, off coures after completion B.E our mind set is to go job only.1st step should be good one becoz we want to travel a long in our career, after some time we should not feel that we are not in technical domain.
By
Ashok raja, Engineer-Instruments, Hindustan Dorr Oliver
| 04 05 2010 13:38:56 +0000
BPO is a very bad choice for B.Tech students. Engineering graduates should avoid getting into BPO/Call center jobs. During the BPO boom, many B.Tech students got into BPO's, but they should take up training in places like NIIT and get a career in IT companies.
By
Anand P, Project Manager, Centillium India
| 04 05 2010 13:29:51 +0000
BPO and KPO is not meant for Techie guys. It's more into the management of the resources with limited technology and restricted development (in relation to technology,) It best suits for the managers and sales people.
By
Pradeep Pantula, Sr. Software Engineer
| 04 05 2010 12:16:14 +0000
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