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Topic : Can Google Stay on Top of the Web?
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Is Google getting too complacent these days?

Created by : sumitra dutta, Consultant, XYZ  | 09 25 2009 12:34:56 +0000
Industry : InternetFunctional Area : Business Processes(Operations)
Keywords : google problem google apps gmail technical gmail outage
Activity:  539 views;  last activity : 07 06 2010 20:18:09 +0000

Google Inc's Web-based email service Gmail suffered its second high-profile technical problem this month as users reported difficulty accessing their contacts.

Many social networking sites on Thursday where its users posted comments highlighting about the situation. A message appeared at the top of the Gmail product for some people stated that "Gmail is temporarily unable to access your contacts. You may experience issues while this persists".

Till now nobody from google has come up with what exactly happened, even earlier this month, most Google email users were unable to access its service for more than an hour. Google said the outage was due to some of its routers becoming overloaded during a routine upgrade. Millions of people rely on the email service provided by Google and back to back incidents gives one a feeling that Google is complacent these days.

Is Google getting too complacent these days?

  
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I mean this is the 2nd time in a month we are seeing this kind of outage and tens of millions of people rely on Gmail, and some even pay for the 'premier' edition through Google Apps for Enterprises which is having more than one million businesses as customers this makes a serious issue where businesses are totally dependent on what Google provides them as a service. So when some enterprise customers had to suffer through a Gmail outage two weeks ago that lasted nearly 30 hours, it made some headlines. As did the bigger Gmail outage last August that affected all users for about two hours and after those incidents they said 99.99% reliable, i think they should be more reliable like 99.999% with these incidents. So to me yes they are complacent these days.
By sumitra dutta, Consultant, XYZ  09 25 2009 12:38:32 +0000
 
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Two outages this frequent is a cause of concern, but nevertheless it all depends on how Google customer service has handled their enterprise customer during/after these outages.

My point is that outages happen, but the way the customer is addressed during these incidents makes all the difference.

Knowing well that the market dynamics are changing since the Microsoft-Yahoo joint strategy, Google will not leave any stone unturned to keep the customer loyalty.
By Srinivas Chetan, Consultant, Wipro  10 14 2009 04:08:43 +0000
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yes, google will retain as a worlds most local broweser because of it's simplicity and wide coverage of searching.This, just like Nokia phone though there are lot of mob compny comes but no one dominating Nokia ...Just like Google... Am I Right ////
By Chinmayananda Gouda, Jr.QC Officer, Cropmton Greaves Pvt Ltd .  | 10 14 2009 07:29:17 +0000
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Yes I feel that Google will stay on Top. In the past also there has been situation when Google had been compared with other search engine, but finally all in vain. Google was, Google is and Google will be... always a winner
By Sitesh Amitabh, Project Manager, Excel Net Solutions Pvt Ltd  | 10 14 2009 03:49:38 +0000
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Yes. Of Course!
By Ezhilvendhan V, Software Engineer, Progress Software  | 10 13 2009 17:55:31 +0000
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Yes, google will stay at top of the web search. It is easy to browse and searches the related words at faster speed than other search engines. Google is the only site which gives you easy access to the world wide highways for internet. As far as I experienced, google is the fastest website to provide the suitable results.
By Acharya Pradeep Kumar Tripathi, Features Writer/Resident Writer, JAGRUTI PRAKASHAN  | 10 13 2009 14:26:09 +0000
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Yes, I agree that Can Google Stay on Top of the Web. Google captured 77% share on the web. some search engines trying to beat google but i don,t think so they even equal to google in near future
By avinashr , Webmaster, iYogi Inc  | 10 13 2009 06:37:11 +0000
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yes they are taking a bit granted and enterprises who are going with google applications will be most affected and most of them have these applications as paid service, and these kind of outages have impacted a lot. a company of Google stature to have these kind of technical problems is a surprise to see, but hope they solve these things quickly and make sure these outages are not seen anymore.
By Sudeep Tarafdar, Senior Consultant, IBM  | 09 30 2009 04:33:02 +0000
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yes , this is the second time in this month and Google should look into the outage. Google being one of the most commonly used website in the world should be cautious on the service provided. Even a second of failure affects millions of people. So Google is getting complacent day by day.
By Radhakrishna Marar, Business Analyst, Oracle  | 09 29 2009 12:49:17 +0000
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The famous Murphy's Law applies everywhere.  I believe, Google would have taken care of their premium paid customers.  Those who are on public domain, after all, are not bound by any commitment, therefore, at the mercy of Google Inc.   These outages are not uncommon for those who use public email accounts!  Google is not an exception!

CAVEAT - USE PUBLIC DOMAIN EMAILs FOR PERSONAL PURPOSE ONL!
By S. Muralidharan, Head, Project Planning/Strategy, Knowledge Foundation  | 09 29 2009 04:15:17 +0000
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Yes, may be they are complacent but may be there are some other issues also just like, due to more competition about launching the new services they are working more towards it and every service provider wish to launch its service first, so they too in hurry due to this they are providing more man power, technical power and the assets to the new one and the less to the existing one, and now facing the issues.
By Mohammed Abdul Bari, Network Support Engineer@ETISALAT, Dubai  | 09 25 2009 22:26:24 +0000
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They have taken a bite, and it seems it's too large to chew. Still, I find that premium users have not suffered, but those who use free services. But that too is going to take it's toll. There are gestation issues they'll have to resolve really fast, or people will lose their patience. Overall I want to believe that they'll come out of this phase soon enough. The r&d team is working overtime and introducing goodies at a brisk pace. It's just wait & watch for now.
By aditya ghare, Multimedia Designer & Developer, Final Edit  | 09 25 2009 15:20:59 +0000
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Just wanna say one thing that as sachin is the god of cricket,same google is the god of web.......thats it
By Rachit Goel, Website Administrator,Mahamaya Technical University,Noida  | 12 01 2009 11:24:52 +0000
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no I don't think so GOOGLE is the base of all site, ppl still using google frequently.There is no comparision to google...... Twitter Facebook nd all other sites are not in the race wid google
By DIVYA , B.Tech/B.E. student, AAIDU  | 10 13 2009 17:41:46 +0000
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I don't think Google expects to get complacent. Their revenues did go down with the recession although marginally, so believe me they would do everything to avoid complacency. My guess is that they will surf/ride the wave of social network boom rather oppose or churn it.
By Venkat Rao Ranganath Rao, Advisor/Outside Consultant, Free Lancer  | 10 13 2009 08:42:12 +0000
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I think this is a one off case, i dont think this is good enough for us to conclude that google has becoming complacent. I understand a solution which goes down even once is looked at with doubts all the time but over the last so many years we have seen what google solutions have done for the tech world and the way they are a part of everybody's life. I think this is too small issue for doubting Google's stability.
By VIVEK KUMAR ARORA, Program Manager, Encora Inc  | 10 13 2009 07:28:57 +0000
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google IS an exception: outages happen less often und last less long. (i'm neither paid by google nor associated in any way. but i 'love' the truth!)
By G A Gamauf, Mentoring & Consulting  | 09 29 2009 05:54:35 +0000
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