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Topic : BPO V/s KPO
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Is KPO the end of BPO?

Created by : Gaurav Chhabra, Sr. Associate, HDFC Bank  | 09 27 2008 12:18:55 +0000
Industry : Equity Research/AnalyticsFunctional Area : India(Markets)
Keywords : BPO KPO End
Activity:  336 views;  last activity : 07 06 2010 20:18:09 +0000

After achieving success in BPO, India has taken a step forward to widen its success towards the KPO regime. KPO industry unlike BPO provides domain based processes and business expertise. It definitely has added benefits but does that mean the BPO industry is left at the doors to die Lets debate.

  
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see functionality of both the secors are differnt, service buyers are different, service provider may differ and the most important the manpower required for the both are different by age/education/experiance etc... so definitely it will nit be the case but as a reverse effect of this it may be possible due to KPO, BPO may get some extra opportunity to grow due to availability of sub functions of KPO... i think so...
By Bharat Pandya, Partner/Principal/VP, Bravura Outsourcing Solutions  04 03 2009 15:11:57 +0000
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KPO will be the next big thing after BPO. KPO unlike BPO is not just restricted to information technology. It specializes in various other challenging sectors namely business research, Clinical research, Intellectual property research etc. The KPO exports are estimated to be around $12 billion at the end of 2010. The future of KPO appears to be bright and is expected to achieve a high end of BPO at the end of 2010. If the present trend continues then BPO will end itself just being an outstretched arm of KPO in the near future.
By Gaurav Chhabra, Sr. Associate, HDFC Bank  | 09 27 2008 12:18:55 +0000
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No matter KPO is a step ahead of BPO but this does not mean the end of BPO. The BPO Industry will continue to be successful in India. BPO has its own way to solve a particular problem. The BPO market is long term in nature as compared to the KPO market. With every passing day the BPO market base is expanding and so is the various processes outsourced through it. Even after the entry of KPO in the Indian market. BPO will continue to derive higher revenues as compared to the KPO industry. The BPO exports will be as higher as $20 billion by the end of 2010. So I think BPO is very much here to stay.

 
By Hitesh Moghe, Associate, Barclays  | 09 27 2008 12:19:34 +0000
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