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is there innovative

Created by : Ivaturi Vijaya Kumar, Branding, PR, Advertising and strategy, Andhra Bank  | 12 26 2010 04:32:07 +0000
Industry : BankingFunctional Area : Business Processes(Operations)
Keywords : innovation social networking online products instant customer satisfaction creative thought digital readiness
Activity:  157 views;  last activity : 12 26 2010 16:03:08 +0000

The Indian Banking industry is facing a great challenge in the next two years.  the skills set and the  attitude of the present people are not  sufficient to  the banks into  the future.  It is here some innovative structure and HR make over is to be  done to create new ARMY of skilled personnel. Yes, innovation is one of the strategy......

  
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The banks  should reinvent and reskill their personnel by  innovative methods....and also  come  out with innovative delivery of products and services...and ofcourse against the background of financial inclusion and digital revolution....
By Ivaturi Vijaya Kumar, Branding, PR, Advertising and strategy, Andhra Bank  | 12 26 2010 04:32:07 +0000
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Well … I have been a customer of banks for last 25+ years and have some work experience of BFSI sector as well. Now a days, most of the frontline or customer facing staff of banks is more of marketing/sales skilled rather than being skilled in pure banking. It may or may not be wrong, but the fact remains that most of the banking staff does not know about fundamentals like BASEL II and more importantly …. are helpless without computers! ………. So in my humble opinion … it is going back to basics of banking …... which has more importance then innovation.
By Saket Jain, Country Manager - Service Excellence, APC by Schneider Electric  | 12 26 2010 16:03:31 +0000
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