| Topic : Wrenching Changes for Auto Industry in 2009 |
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Marketing & Branding |
Retail & Supply Chain Professionals |
Global Automotive Forum |
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"Multibrand showroom concept"
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Many other brands have chipped in & gone ahead to further segment the market. e.g. more battery life, speaker phone, 3 SIM cards .. & all these at very competitive price. Bigger players like samsung, videocon etc have also entered with economicla phones. |
The reality is contrary to what is being depicted in promos. The branches never respond to any issue & the call centre service is PATHETIC. The bank has gone ahead & provided credit cards/finance etc to all Tom Dick & Harry. This might show good on... |
Auto companies are increasingly becoming aware that the service will drive their profitability. Importance is now being given to the service infrastructure, manpower & process. CSI's figures are becoming imporatnt tool in planning. |
