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Posted in Job Site : 3eIndia
 

Need for Quality in Service Industry.

Created by : M A Kiran Achar, Search Engine Marketing Analyst, Theorem India Pvt. Ltd.  | 10 11 2009 15:31:14 +0000
Industry : ITES / BPO / Customer ServiceFunctional Area : Quality Management(Operations)
Keywords : better quality makes better business or better business makes better quality
Activity:  229 views;  last activity : 07 06 2010 20:18:09 +0000

Now a days particularly service industry Quality is down sized to reduce cost & gain market share, but how long this would survive?

  
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Better Quality makes better business. Vs Better business makes better quality.
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It is true that quality is that Sugar in the sweet which gets sold in huge.

Quality is that is the Colour in flower which attracts huge business.

Curtailing quality market share can't be captured, just by reducing price. If market is up for the moment it is because customer thinks that the service is offered for less price butqualitywould be the same old. In future the mal quality would come to the picture & not only slash down sales but give a bad opinion on the Brand Name.
By M A Kiran Achar, Search Engine Marketing Analyst, Theorem India Pvt. Ltd.  | 10 11 2009 15:31:14 +0000
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