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Topic : Open Source CRM Solutions
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Open Source CRM systems - which one to choose

Created by : Balaji Nagarajan, Sr Manager Marketing Services, Congruent Solutions Private Ltd  | 09 14 2009 08:09:47 +0000
Industry : IT ServicesFunctional Area : Business Processes(Operations)
Keywords : crm database open source lead generation
Activity:  179 views;  last activity : 07 06 2010 20:18:09 +0000

What Open Source CRM system to choose - if we have to look in comparison to the features offered by Salesforce CRM. Need Features like Email Campaign management, Account Management, Cold calling activities and Custom reports

  
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Paid CRM are the best Vs Open Source CRM offer more value
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Open Source CRM's offer more value in terms of faster ROI
By Balaji Nagarajan, Sr Manager Marketing Services, Congruent Solutions Private Ltd  09 14 2009 08:09:47 +0000
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Open source CRM can be delivered exactly the same way any other CRM is delivered -- as on-premise or on-demand, or even as a hybrid. It takes developers to develop it and implementation teams to install, configure and customize it. It is used the same way that any CRM application or service is used -- by users. When doing a deep technical dive, it has a similar architecture and needs source code to develop the applications related to it.

But where it differs is in the way the source code is distributed and in the culture that surrounds it. Those differences affect how it's priced and how it's used -- but not always. This is by no means a blanket condition.
By Radhakrishna Marar, Business Analyst, Oracle  | 09 16 2009 09:36:17 +0000
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