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Topic : People Issues and Project Management
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Created by : Raji S, Business Analyst, SAP  | 06 13 2008 08:14:35 +0000
Industry : IT ProductsFunctional Area : Application Software(Technology)
Keywords : Process People
Activity:  832 views;  last activity : 07 06 2010 20:18:09 +0000

We need processes to create a right management framework, manage risks, measure outcomes and take right decisions but at the same time People are always the strongest or weakest link in success or failure of the projects. We clearly have a conflict here: either every problem is a people problem or it’s a process problem.

If project fails who is at blame People or Process, so who plays the crucial role and why and how can we improve, let us find out here....

 
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People Vs Process
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Top Argument
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Best People will obviously come out with best processes!! But not otherway round...   Processes ensure smooth delivery, but in silent waters!!! Which is never a condition in most of the projects. You require best people to lay down process... Then average people to operate things... Thats why best persons are leaders @ top who devise processes and strategies... 

In context to various leadership styles ::-  for S1 - you require best leader and average people to follow.... for S4 - you require average/best leader and best people to follow... for S2 & S3 - you may do away with one of them if other one is best


By Premal Vyas, PMP, Project Manager, Accenture  07 20 2008 09:42:05 +0000
 
Top Argument
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I have come to the belief that the purpose of process is to manage stability to produce repeatable and reliable results. People are so lazy if things are not done in a systematic way than results could not be achieved. It is like the concept of bureaucracy take them out and it won't deliver any more.
By Radhakrishna Marar, Business Analyst, Oracle  06 15 2008 22:43:04 +0000
Arguments in: "People or Process."
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Because people is the one who creates the process. This process differs from one organisation to other, beacuse the process is not an constant thing to maintain the project or any organisation..we change the process based on our needs...and the whole process is made up of common sense....


By Raju Ramalingam, Business Analyst, Rhytha Web Solutions  | 03 22 2009 05:07:33 +0000
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the simple plain truth in a nutshell.


By Rajeevan , HR Consultant, Nokia India Pvt Ltd  | 03 20 2009 04:45:27 +0000
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I agree with that argument. The best people bring out the best processes, is quite true.
By Ganta Achuthan Sripathy, Proprietor , Sripathy Consultancy Services  | 03 19 2009 11:46:35 +0000
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I agree with that argument.
The best people bring out the best processes is quite true.


By Ganta Achuthan Sripathy, Proprietor , Sripathy Consultancy Services  | 03 19 2009 11:46:09 +0000
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I agree with that argument.
The best people bring out the best processes is quite true.


By Ganta Achuthan Sripathy, Proprietor , Sripathy Consultancy Services  | 03 19 2009 11:45:49 +0000
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If no people, even the best processes would be useless.
By Kalman Kinde, FCCA, CFO, Nav N Go  | 11 29 2008 16:24:44 +0000
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It is always the people who define the process. If we do not have gud people then we cannot have gud process. Even if we have good process but people are not there, then it is of no use.
By Mallikarjuna Gupta Bhogavalli, Sr. Product Manager, Oracle India Pvt Ltd  | 07 28 2008 03:46:05 +0000
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Processes are enablers of good intentions

The definitions are people driven and the executions are. Its the values of the organization the determines how effective and beneficial the processes would be for the Business & the People of the organization. The Value is Leadership driven and People acceptance. Values, Focus & Awareness - that determines success - are all people driven. Processes are just the enabler to keep them in track.


By Basab Nandi PMP®, Sr. Project Manager | IMS & ITSM/ITIL (seeking change)  | 07 09 2008 22:58:00 +0000
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Every process/or the Project is bulid on the People Mind, so to have the process running smoothly , you need to have right people  to run the process,  Hence people come first to bulid the process.

Process is bulid by the  people ,for the people .......so all the success of the process depends on the Mind set of the people following the process,. 

 

 


By HUSSAIN k, Area Manager Retail Operations K.S.A- Jeddah(western region ), LANDMARK INTERNATIONAL GROUP  | 07 02 2008 09:52:50 +0000
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Mihir,you missed my point ....Better hamburger from Mac is a proof that process could only optimize delivery...it is just limited to that...A controlled environment limited by processes will automatically mean that the amount of risk that you can take is minimized..hence adventures/mis-adventures are restricted. And unless you think out of BOX you continue to better what you do..not do things differently. Watch the latest IBM advt on the Tele.....seems the world's biggest IT company thinks my way


By Ritesh Bhushan, Consultant, Deloitte Consulting  | 06 30 2008 19:58:47 +0000
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There is no doubt that both people and process are equally important.

But the debate is >> Who is responsible for a faliure?

As Bandi has rightly brought out that the process is the end result of the work of many brains. Thus it is tested and is fool proof.

So if faliure takes place it is only because of the people who have to implement and apply it correctly.

Thus the importance of the people element is supreme .. as rightly said by Jai Prakash


By Ashok Datta, Director Projects, ProInteractive Services (India) Pvt Ltd  | 06 30 2008 09:27:43 +0000
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its the people who make the process run and we are the one's who can make or break a better process
By BNV Pradeep, HR Manager BIR Solutions  | 06 26 2008 00:32:47 +0000
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Process are not delivered without people innovating or optimizing an idea. To a certain extent processes kill innovation and hence limit an enterprise's ability to excel. You cannot have a method to innovate but yes you can have a method to operate. So if the question is success of operations, rely on processes, but if it is the next big idea you are in pursuit of, bank it on people.


By Ritesh Bhushan, Consultant, Deloitte Consulting  | 06 21 2008 00:16:58 +0000
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No doubt the System (Process) works. But it is people who make the process to work. No system or process can be workable unless the People behind the process are dedicated and honest to process to which they belong. I feel the brain behind the Process, i.e., the People is the supreme.
By Jai Prakash, Joint General Manager  | 06 16 2008 09:25:53 +0000
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  1. It has to be people. Where is the doubt ??
  2. Ultimately it is the people who develop various process.
  3. The development and the implementation of the process is constrained by the quality of the people who develop it .
  4. So if a project fails it is the people behind who have failed .

By Ashok Datta, Director Projects, ProInteractive Services (India) Pvt Ltd  | 06 14 2008 04:37:29 +0000
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Focus has to be on people because they develop project with the help of a process. I fail to understand why is it people are so focused on practises and move away from people.The lack of focus on the most important participant in creation is often baffling . Well only if the people put emphasis on people and not on dumb process, the project archives peak heights.
By Arun Sarin, Business Analyst, Oracle  | 06 13 2008 08:53:05 +0000
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Correct process lead to quality product, if process is wrong quality product can not be made. Human makes error. Errors lead to defects so if the process is not fit enough to find out errors then, it won't give quality product. Process is important and which can find out errors.(Zero defect or poka-yoke should remain our aim)


By Brajesh Sharma, Business Analyst, Mentor Graphics  | 03 23 2009 12:32:21 +0000
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People is totally immaterial if the process is right. A good process makes a project less risky and not dependent on people. It is true that people execute a project but over dependency on people will put your project at risk. That is why process model like CMMi and Six Sigma are of so much important.


By Anirban Bhattacharya, Software Architect, Novartis Healthcare Pvt Ltd  | 03 22 2009 14:12:03 +0000
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ProcessRoute Map

PeopleDrivers

Objective or GoalTarget Destination

Both People & Processes are required to attain the SET GOAL / OBJECTIVE of the Organization

But read on...!!!

Bad Driver + Wrong Route Map = No Where ! (Objective not met)

Good Driver + Wrong Route Map = New Destination (Objective not met)

Bad Driver + Correct Route Map = Towards Target Destination (Objective Partially met)

Good Driver + Correct Route Map = Target Destination (Objective met)

keeping above scenarios into consideration i support that by following GOOD Processes in place you can be atleast half assured of reaching the Set Objective / Goal...!!!


By M NITIN SHENOY, PMP, IPMA-D, CEng MICE, Manager  | 03 19 2009 14:58:13 +0000
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I believe a process driven system can perform well since it is not fully depending on the people in the system. Once a good process in place, people will have no option other than performing well or else go out of the system.


By Shaju George, Facilities/Construction Manager, IBS Software Services (P) Ltd  | 03 19 2009 14:30:17 +0000
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I believe that best process - reduces the risk of failure - Reduces rework (reduces rework cost) - you get robust product and reduces employee fatigue - leads to innovation. Even if person is strong in knowledge and process is not in place, you can't guaranty of 100% success.


By sanjay , Design Engineer, Heavey Engineering  | 03 15 2009 07:24:09 +0000
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Although Process  is being derived by People Brains. Once derived, Process eliminates People Dependency - Process Implementation means methodical approach which implies  CHEAPER ie, "MORE FOR LESS"  , MORE PRODUCTIVITY, INCREASED ROI, CONSISTENT OUTPUT.

The argument is not on the "ATTITUDE". Positive  Attitude is definitely required for Defining  Processes and Following It.

Process is  the knowledge gained out of various  Practical experiences &  analysis  put on as a "Check List" / Theory   which Prevents  "RE INVENTING WHEEL ", LAST MINUTE RUSHING & CHAOS

People read these theories ie, Processes and apply it in their day today life.  If they encounter newer things , they update the theories.   EXAMPLE : CROSBY ZERO DEFECTS THEORY , KAIZENS CONTINUOUS PROCESS IMPROVEMENT, DEMINGS PLAN DO CHECK ACT CYCLE, DR GOLDRAT THEORY OF CONSTRAINTS , PMBOK (PROJECT MANAGEMENT BODY OF KNOWLEDGE) PORTERS FORCE ANALYSIS

Having a process in place,  makes People's life simpler and easier.

Flow is some thing like this

PROCESS/THEORY  DERIVED BY PEOPLE --- USED BY PEOPLE -- PEOPLE ENCOUNTER NEW IDEAS -- UPDATE PROCESS/THEORY

1.PEOPLE DEFINE PROCESS/THEORY BY DOCUMENTING THE STEP BY STEP APPROACH AS A SOLUTION FOR PROBLEMS ENCOUNTERED AS A PART OF THEIR  EXPERIENCES

2.THIS PROCESS/THEORY ARE USED BY PEOPLE  FOR ENSURING METHODICAL APPROACH

3. PEOPLE ENCOUNTER NEW PROBLEMS AND SOLUTIONS , THEY ARE UPDATED IN THEORY/PROCESSES

 


By RanjithKumar Panjabikesan, PMP, Client Servicing/Account Manager, TBD  | 07 09 2008 12:09:20 +0000
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If it comes to blaming then process should come first. Because process is avery broad term and contains (must contain) training and motivation also.
By Vivek Singh, Project Manager, L&T  | 06 26 2008 22:57:04 +0000
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Ritesh, how can you say process kills innovation in fact a predictable, repeatable process has been the cornerstone of innovation and quality for many successful industries.  Did you ever wonder why a hamburger and french-fries at McDonalds taste the same no matter where in the world you purchase it?  It’s all about process.
By Mihir Ghosh, Business Analyst, Oracle  | 06 24 2008 02:17:54 +0000
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The proper process design will make people work
By Anil Tadmari, Head/VP/GM-Corporate Planning/Strategy, MACCAFERRI  | 06 23 2008 06:25:42 +0000
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Process is the end result of the work of many brains and its in place only after it stands the test of time, scalability, deviations etc etc. Once the process is in place it is supreme and transcends everybody. Process alone can give stability, consistency, uniformity and reliability. People are very dynamic. They change and deviate to suit their requirments which will not in the best interest of a process driven organisation.
By Bandi Kanna, Chief Operating Officer- Infra, Real Estate,Facilities & Administration, Essar AEGIS  | 06 20 2008 22:01:21 +0000
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Processes help organisations overcome problems created by individuals. People will always have ego issues and will try to prove thier superiority over others. Processes are above individuals and always make things less complicated


By Sameer Jain, Logistics Planning and Inventory, Woolworths  | 06 19 2008 02:11:41 +0000
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Talk about scalability Prakash, Process is a fundamental tool for carrying out community consensus, and for allowing a very large number of people to work together on a collaborative project. Process is also the mechanism by which users can trust that others are playing fair and are dedicated towards their job. Poor process or no process ultimately harms the product, so it is very vital.
By Mihir Ghosh, Business Analyst, Oracle  | 06 18 2008 07:03:44 +0000
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