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Topic : How brands can tap Indian consumers?
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Created by : Akhilesh Majumdar, Logistics Manager, Tesco  | 11 27 2009 10:46:31 +0000
Industry : Advertising/PR/MR/EventsFunctional Area : Business Processes(Operations)
Activity:  3576 views;  last activity : 12 14 2010 08:16:19 +0000

The taste of Indian consumers are changing day by day. Some judge the product by its price and some, by the Brands. The price fluctuations in a brand can create different effects in the minds of consumers. So do you think the customers are becoming brand conscious?

 
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Price Vs Brand
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Top Argument
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The Indian consumer is a price conscious consumer. There is some saturation in the urban markets, and brands are moving into the semi-urban cities, where price sensitivity is very strong.  Premium brands cater to a very niche segment of the market, which constitutes probably 1% of the market. Besides, the market for these brands will be only in the metros, and not in the B class cities. There is a lot of brand awareness in the market today, but not many consumers would want to buy a T-shirt costing Rs 2000. They would still prefer to buy something that is not more than Rs 450.


By Akhilesh Majumdar, Logistics Manager, Tesco  11 27 2009 10:46:31 +0000
 
Top Argument
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Being a retailer myself, I can say that more & more people, especially from the middle class are shifting towards brands or tend to buy brands if catered in a manner that is as per their needs & pockets.

To take some examples, levies has introduced levies signature range to cater such segments, companies like adidas, rebook, spykar, etc have come up with the concept of factory outlets which I assume to be a win win model.

Also, showrooms like d-cot, koutons etc are reaching to even tire-3 cities.

In my opinion, one has to hit at the right spot & at the right time with suitable products.


By ujjval jain, Retail, Retail  11 27 2009 14:19:02 +0000
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no brand effectiveness is there today.Each n every established firms with established brands are getting the production done on contracts through any cheap resource n the quality has been compromised totally. now the firms just market their name for namesake n DUPE THE CONSUMERS totally. The Indian consumer is just taken for a royal ride n robbe dof money for sub-standard quality products. No way out for consumers to raise their voice also. A big Bogus existence is on for years now.EvenGOD CAN'T HELP SAVE THE CONSUMER FROM THIS .
By Rajkumar Mahaganapat, Freelancer, FMCG/Foods/Beverage  | 12 14 2010 08:16:19 +0000
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indian are chosey in their nature whether it a Q of a goods or services,they always go 1st for price then quality,then they evaluate it before make desision.
By sharad kacker, Freelancer, Equity Research/Analytics  | 12 14 2010 06:20:41 +0000
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Indian consumer is changing through Price we can see live example of TATA Nano and Other automobile company also come out that type car and in other product also introducing low cost products
By M.B.MALANI , MBA/PGDM student, R.R.INSTITUTE OF MANAGEMENT BANGALORE  | 12 13 2010 12:56:12 +0000
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I think it is 50-50 when we consider people of middle income group. When we consider Low income people they see only price and they dont know about brands etc and if we see high income group they don't see the price they see what the brand is. As for India is considered we see more people in low and middle income group we can say price is the theme.
By Syam Sundar. Bheemireddy, M.E/M.Tech/MS student, Vellore Institute Of Technology (VIT), Vellore  | 11 19 2010 01:57:47 +0000
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                     Indian consumer give importance to price doesn't mean that they buy  cheap products.They look for reasonable price.They don't blindly buy things because they are branded, Celebs can be considered as exception.They look for quality products with reasonable price


By Aswani.K.M , Software Developer  | 02 27 2010 04:19:40 +0000
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Today in Indian market the lower end segment is growing much faster than upper segment. This consumer needs a decent quality with affordable pricing , so high end brands are loosing market share but not the turn over. A clear case of Nirma beating HLL. Or Sundrop loosing market share to local manufaturers.Godrej furnitures are much lower in compare with local manufaturers.so these examples tells you the answere


By alok , Retail Operations, RDB Regent Retail Ltd  | 12 25 2009 14:51:44 +0000
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India's over 50% consumer are either from agriculture field or government servants; if we look at broader frame-work; These two most potential segments have enough paying capability but requirements/needs are limited.

for example say - cell phone; they people may easily invest 10k-12k for handset but they used to purchase a cell worth of 5k-6k because they don't require or may be don't find utility of value added features like camera, music player, memory card, display etc in their life as per their additional cost.

This is a very small example and we may find a lot of similar examples in our daily life.

This is the reason i used to say Indian shopping is based on product value proposition

 


By Mohit Goel | SEO Consultant, Project Manager & Business Development Manager - SEO | SEO Off Page | SMO, BrainShakers Interactive  | 12 16 2009 05:56:16 +0000
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Indians believe in "true Value Proposition" as a result most of the time go for In-expensive shopping.


By Mohit Goel | SEO Consultant, Project Manager & Business Development Manager - SEO | SEO Off Page | SMO, BrainShakers Interactive  | 12 15 2009 11:28:39 +0000
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I have no idea about the business world but i can say one thing very confidently that any indian consumer be it from the rich class,middle class or the poor class we indians are deeply very price sensitive.No one gives a damn about the brand , quality etc... It is reflected in the bargains we make everywhere.I personally had the experience once in big bazaar , a gentlemen was arguing about the price of some fruits and later started accusing the management of being bandits !!! his wife was constantly consolidating the matter and was trying to take him away but this gentlemen was in no mood of loosing :)

We indian's want good quality products at cheap prices !!


By Shaikh Mohd. Laeeq, Technical Associate R&D , ThinkLABS Technosloutions Pvt. Ltd.  | 12 04 2009 11:30:10 +0000
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i thank shiuli fr hr understanding of the new generation mktg breed, who r good in preparing briefs ie Advrtising/Research etc-etc whch they hv learned frm their luxurious B-schools. Thus wht i find tht topic Price/Brand is in itself is a dichotomy. So instead of making price inversely propotional to brand actually it is just the opposite. But today mrketers neither hv the patience/nor the forsightedness in craeting and nurturing a brand. It is a very slow and tedious process which requires a lot of patience. In today's world of fast cars/fast foods/quick money & quick recognition, the new breed of so called marketeers will fall flat on their face.

Another ridiculous topic i observed was about Foreign/Local brand. Having spent 13 yrs in brand management function I must admit that I still dont decipher the meaning of this absurd thought process of local/foreign brand.

For a lady residing un jhumritilaya, Surf is brand read product which is used for cleaning cloths. In my various tours of rural india, people use ghari detergent as a shampoo.

So give a damn to brand or price just offer a product which says"Adorable product at Affordable Price"


By Ranjeet Rony Sanyal, Marketing Manager, Group Product Manager  | 12 02 2009 12:58:12 +0000
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Hahaha, Thanks Ranjeet for the support, there was a question raised on Toosteps, whether front line Managers are in sync with the Brand strategy or not?

Now in very simple words, you have said it all-“to learn swimming you have to get to the waters”. That is what is required by all Brand and Product custodians. Sitting in Air-conditioned offices if one strategizes, does pricing and identifies target group, it’s a heinous crime for the Client, Product and the Brand.

Now coming back to the Front line Managers, they are the Sales people, they are going to “Push” a Brand and Product to the target group, the advertisers are the “Pullers”, who with a Communication campaign will pull the target group towards the message, Product and Brand. To ensure perfect working the “Pull & Push” is required simultaneously.

Now as a consumer, who is conscious, aware and alert, will be looking for a Brand which offers Value with right pricing. Irrespective of it being Made in India or USA/France/Uk etc...


By Shiuli Mukherji, Head Strategy Plan- , Region SEA  | 12 02 2009 08:11:20 +0000
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I Supphis this debate was India specific, taking Ms Shuili and her ilk, wht the heck are we talking abt. The focus for an average Indian consumer is still " Roti, Kapda Aur Makaan". Wth due respect to all advertising professionals, who are more interested in client servicing/ glib talking, understanding a consumer pshyc is not through Quali/Quanti reasearch but actually get in to the groove.

I mean if we want to learn swimming u have to get in to the water.

So much for Chandni chowk/lajpat nagar/new market


By Ranjeet Rony Sanyal, Marketing Manager, Group Product Manager  | 12 01 2009 15:26:26 +0000
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Off -course Price la. Quality but with cost effective price is the typical Indian branding. More-over U want labels go to Karol Bagh ki Galli. As far as Garment, Shoes, Accessories- Industries are concerned, the tipping point towards Brands is yet to be achieved.

But there are Industries concerning with Electrical Goods, electronics etc are progressing towards Brands.


By Shiuli Mukherji, Head Strategy Plan- , Region SEA  | 12 01 2009 07:32:07 +0000
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I have already participated in your support Akhilesh.

I am happy to see the amount of enthusiasm in trying so hard to convince that we are ONLY BRNAD conscious. Indians by heart are traders and traders always like to bargain!! Why are we traders at heart goes a long way back in the history during the British era.

The brnads, niche I mean, are purchsed when there is a bargain sale of 50% off. No one in their right mind will buy a LEVIS for a whopping INR1500 and then go on to buy two more at the same cost!!! But if the same pair was at a 50% off you would immediately buy six and marvel at not only the bargain but the brand and the quantity!1 Lets face it... For every Mercedes Benz bought, there are at least a dozen Maruti's, a couple of Xylo's or Scorpio's or at least half a dozen Indica's and Indigos' that are sold across India! Go figure people...


By Makrand Bhave, Marketing & MICE, WIZCRAFT International  | 12 01 2009 05:51:20 +0000
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Indian consumer want brand at a price and that's why we see the "Sale" and "Discount" business in retail being so success. Someone has argued that Koutons are available now in smaller towns also. Since when Koutons became a brand, I don't know. It is label which always sells at 50- 70% discount. Ask them to sell it at MRP and then they will see the result. Brand like Levis had come to the idea or installment purchase and lower price point brand "Levis Signature". Further, food inflation touching approximately 15% at wholesale price and one can add another 4-5% for retail inflation, and no increase in family income, consumers are left with limited disposable income and no choice but to be price concious. In past 8-9 months, I have seen that they are downgrading their consumption and doing it very fast.


By Mukul Bhartiya, Head-Sales & Marketing(Organic Food Business), Arvind Ltd.  | 12 01 2009 02:58:14 +0000
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The Indian consumer cannot be labeled as only "Brand conscious" or only "Price sensitive". This is true the world over.

We keep speaking of an emerging consciousness regrding brands... it was always there. Its not new. Just that in the past, there were fewer brands and those were mostly Indian brands; as the newer brands have launched and distribution has increased they have made a space for themselves in the consumers mind.

We know that there are those who adopt early and those who have the disposable income will spend earlier and try newer brands.

A lot of consumers maybe "aware" but cannot afford to spend or choose which category to spend on.

A casual example would be the person who buys Dove soap for the face but a cheapie deo. It is a mindset and a prioritization of where to deploy the funds.

Another example would be the person who buys a SONY digital camera but will wear a store brand - e.g. the T-Shirt from Shoppers Stop. Again, it is a mindset issue - about value.

So yes, to some extent all shoppers in India want value for money - which makes them "price conscious", but they also want to buy good, well known solid brands - which makes them "brand conscious" too.


By Amita Srivastava Yakhmi, Media Consultant, Lodestar Universal - Media division of DraftFCB Ulka  | 11 30 2009 18:56:44 +0000
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Today in Indian market the lower end segment is growing much faster than upper segment. This consumer needs a decent quality with affordable pricing , so high end brands are loosing market share but not the turn over. A clear case of Nirma beating HLL. Or Sundrop loosing market share to local manufaturers.Godrej furnitures are much lower in compare with local manufaturers.
By R N Prasad, Sales Manager ( India), K K Birla group of Food co  | 11 30 2009 09:08:21 +0000
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as per custumer view most important is price and quality. Because most product comes from open market. If we sart to set market that time most important is price. If price is low and goods are also good that time custemer forgot the brand he take that product which is best price


By dinesh miwale, Support to achive target through Marketing activities., Rangsons Marketing Services Pvt Ltd ,Mysore  | 11 30 2009 08:46:40 +0000
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Indian consumers are always considered price sensitive, brands do enjoy a loyalty over a period of time because of their quality, usage and availability. Premium brands are creating a niche market among consumers because of the increased awareness of the adoption trends, increased disposable incomes and more importantly the younger generation involves in impulse purchasing.


By Balaji Nagarajan, Sr Manager Marketing Services, Congruent Solutions Private Ltd  | 11 30 2009 07:50:35 +0000
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There are niche brands and then there are "popular"  brands and then there are lesser known brands. All these brands in a single vertical have their mark made in various types of stores for consumption by the SEC across the sections. But I tend to agree with Akhilesh as there seems to be a "difference" in all these brands which is Price & quality. The consumption of such types of products in a single vertical is definitely affected by the price particularly.

Also, the showcasing of these brnads is of prime impotrtance. E.g. A SONY is very visible in single vertical stores like VIJAY Electronics, SONY MONY etc but a lesser known EC Tv is present in a smaller single centric shoppe in some remote area of Mumbai even today. Buying is definitely affected through the price tags and the demographic of the area that the store is in!!


By Makrand Bhave, Marketing & MICE, WIZCRAFT International  | 11 27 2009 11:29:22 +0000
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i completely agree wid u kuldeep sir....really today the indian consumer is running for brands.he/she is ready to buy brands at any cost...
By PRATEEK , B.Tech/B.E. student, skyline instute of engineering & technology  | 12 14 2010 06:32:28 +0000
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Now a days people are more concious about brand name,they are aware the quality they are looking for & in which specific brand they will get it. The customer are now smart enough, they match the prices also, because of competition. Lot of brands available in market, small exercise is require to select few from them & then you can ahead.

Brand Name means assurance of quality in reasonable price or you can say value for money.


By Kuldeep Tanwar, Sr Manager - Engineering & Development, Lakshmi Precision Screws Limited  | 12 13 2010 12:47:15 +0000
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I dont think NANO would have been as popular as it has been without the tata brand. Indians prefer brands in every walk of life. Right from politicians ( Gandhi is a brand name in politics ) till TATA Salt.
By Anoop Dhopte, Lead Developer, Avaya India  | 12 13 2010 11:29:42 +0000
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It is well known between common peoples that "it costs 25% greater for 250% better."
By VAIBHAV JAIN, MASTER ENGG. Aug 2011, SGSITS INDORE  | 11 21 2010 18:36:08 +0000
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Indian quality Consumers are always Brand oriented that is how all international brands are in India only Brand has to have essence of quality to establish as a good brand that is how India is considered as the Biggest Market for all value added Brands .
By R N Prasad, Sales Manager ( India), K K Birla group of Food co  | 11 21 2010 16:10:40 +0000
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A recent article just substantiates this debate that indian consumers are moving towards other attributes of the product other than pricing. This again doesnt mean you can go and price it at a premium without any kind of value addition to the brand.
By Joe Antony, Retail Sales and Marketing, JSW Steel Limited  | 11 19 2010 05:48:21 +0000
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Today indian people perception is changing as they prefer brand rather than price and that's the reason luxury cars, bike, & other products are selling like hot cake..... in the next 5-7 years the demand for luxurious product will be 5-7 times double than today it is........
By Manish Lalla, M.M.S student, H &GHM INSTITUTE OF MANAGEMENT  | 11 19 2010 04:52:32 +0000
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Now branded companies (cosmetics) are launching their products in small packeges with affordable price for middle class and low class customers and they also throug some offers for their products b'coz of these resons customer are mooving  towards branded products


By Saurabh Shrivastava, Marketing Manager, Jyoti Sales  | 03 27 2010 05:26:22 +0000
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indian consumer is now no more price concious they just want best brand which can fulfil their needs.
By saurabh , Client Servicing/Key Account Manager, xyz  | 03 27 2010 04:22:47 +0000
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Neelesh I agree with you, people nowadays are looking for the quality than the price. This is because of the many international brands entering India. They sell for less price than what they sell it in their own country. So people feel it is better to go for branded since it is economical. :)


By Gargi Sinha, Senior Consultant, Hewitt Associates  | 02 10 2010 13:17:29 +0000
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I  think Brand  does matter bcz  every body wants the quality  as he/she  is paying for the same .. also  the avialibility of branded  products  are at most of the cities now a days due to the expansion of the companies.... to the small cities too.. that why i think BRAND  realy matters a loot ....


By neelesh barde, csa, frist source ltd.  | 01 11 2010 16:39:43 +0000
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In india particularly middle class people's are interested in branded products.In present is mostly looking on brand only not on price.I could say most of the mens are wanted the branded products. 


By satheesh , M.B.A student, VYSYA College,Salem  | 01 07 2010 16:18:32 +0000
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Urban consumer is looking for brand in view of his ability to spend. That is why inurban areas retail showrooms for differnt brands are doing well. Certainly brands, quality are studied by consummers and purchased.

 


By malladi madhukumar, AGM -MKTG, Andhra Cements Ltd  | 12 25 2009 14:17:19 +0000
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Good perceived value "Brand" is just put in a slight lower price to grab the lower income segment market. India  consumers / customers are more informed now a days about any brand performance. Hence if they find any good branded product specially priced for a certain geographical location visa viz non branded product with even cheaper price rate they would always go for the prior option, ie. the branded product. This entire scenario is also supported by the raised life style than the old days. 


By sudeshna joardar, Recruitment Executive, Genius Consultants Ltd.  | 12 17 2009 09:24:14 +0000
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oh yes modern india is getting very brand conscious u call it brand loyalty or mere status show off theese days ppl hardly bother about the prices... the guy next door got an iphone ok now i should upgrade mine too ( though v knw the latters phne might already hav better options and is user friendly nooo v cnt shut our self v have to show off!! ) that is how young indias mentality is changing theese days.... and nywys a gud brand need not always be costly even our local market brand could be of very gud quality in a reasonable price ... and finally thnx to the advertisers and our loving celebrity endorsement the moment one uses the brand endorsed by his or her fav star one already gets the feeling of living the star life.... :p


By ARCHANA , Business Development Manager, Revival Soft Pvt Ltd  | 12 16 2009 04:05:11 +0000
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today's scenario is consumer ask for their brands on which they have trust in regards of quality. even a rural consumer wants his own brand like colgate as a toothpaste, though price is impotant but today the market is changing,price isn't the first question for consumer when they choose a product .


By Kanika Dalmia, M.B.A student , Regional college of management , Bhubaneshwar  | 12 08 2009 16:00:22 +0000
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I fully endorse your view point.It is the consumer's disposable income among poor middle class and rich which decides through various means like print ad; and t.v and other influence through children,family head and neighbours and knowledgable leads given by friends ineither case it is the brands which gives the utmost satisfaction because of legitimacy but at a least price.


By kasturirangan.r , INSURANCE ADVISOR, Life Insurance Corporation Of India  | 12 05 2009 06:14:14 +0000
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Indian Consumers? is an extremely hetrogeneous class, defining a consumers would have been helpful for eg someone with monthly income 25,000+ (only an example)..or an SEC classification (Though it has ltd utility).

If we talk about consumers with a family income 25,000+, I guess they are now becoming brand conscious and there is a reason behind it, brand adds to social status and self confidence. However still we can not deny why value stores like Brand Mart/Brand Factory and many local ones are flourishing...that means even with a price conscious mind people look for value??

This argument won't take us to a decision until we define the consumer first in terms of family income/context i.e. rural-urban/lifecycle stage, youngsters will certainly act differently than their old counterparts....D idea is to get clarity, then to reach a conclusion.

Dr. Richa (Sharma) Vyas

Fellow of MDI Gurgaon


By Dr. Richa Vyas, Associate Professor, Europe Asia Business School  | 12 05 2009 00:57:48 +0000
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With the purchasing power of the middle class on the rise, irrespective of the fluid situation of the global economy, more and more of them are looking for brands than the price. When it comes to marketing, I personally believe that 'I am the specimen; Everyone thinks the way I think!!!'. to an extent I have always found it to be true. I for one now is on the transformation.. I am looking for brands now a days!!!!


By M DEVADAS BABU, Manager-National Operations, SIP Academy India Pvt Ltd.  | 12 01 2009 12:56:21 +0000
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Dear Mukul, I don't think one can do justice to say Kouton to be a just another 'label' selling goods at 50/70% discount.

It's a listed company in India having a turnover of more than Rs 1000 Cr & with more than 1000 outlets in India & offering its products under a distinguished name & symbol & with a distinguished marketing strategy.

Well debate is not for whether to call a 'cK' 'Kachha' boasting as a 'brand' under a Diesel paints or it's a 'Lux' under a Koutons.

The lesson being a neophyte I get from 'Labels' like Koutons is that how to fill a gap successfully in this market scenario where many big 'Brands' across the globe are grappling even for existence.   

 


By ujjval jain, Retail, Retail  | 12 01 2009 06:55:08 +0000
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As i felt, 70 to 75 % Indian consumer are looking for branded products becoz they want value of their money as well asit may be b'coz of electronic media which is seen by rular area peoples and they r going to know diff btwn branded and others
By Saurabh Shrivastava, Marketing Manager, Jyoti Sales  | 12 01 2009 05:08:10 +0000
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From my point of view, there are three types.

1. Upper Class-  Where it is nothing really to show to others,

2. Middle Class- Where people tend to show to upper class,

3. Lower Class- Only compete with their class only.

Clarification::

1. In case of higher class, they can't be a Price concious, because of there high value showoff, So only Brand Matters.

2. In case of Middle Class, they have to show to upper class, So brand with lower cost as well as discounted brand products are their prime choice.

3. Lower class people have nothing to choose to much in brands because of there high cost, so they usually looking for cost instead of high class brands.

With above classification, i am still agree with Mr. jain's view of middle class, But i also want to add that brands, or Pricing may also change from Urban to Rural(where pricing is vary important instead of Brand Values), Things are getting changes as our country changes, means Brands is getting more importance day by day instead of Pricing..


By Rajeev Kumar Singh, Sales Executive/Officer, Cadbury India Limited  | 11 30 2009 19:18:42 +0000
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BRAND IS DEFINITELY AN IMPORTANT CRITERIA IN DECIDING WHICH PRODUCT TO BUY.PRICE IS SECONDARY EVEN IN BAND C CITIES AND ALSO IN VILLAGES THE BRAND CONSCIOUSNESS IS PICKING UP.


By kasturirangan.r , INSURANCE ADVISOR, Life Insurance Corporation Of India  | 11 30 2009 17:22:00 +0000
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Without a doubt the consumer goes in for a brand and is willing to pay the price the brand demands. That's why brand imaging has become a major strategy for generating sales.


By Ajay Chaudhari, Chief Executive Officer, Adroit Consultants  | 11 30 2009 15:59:23 +0000
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I always fail to understand when Indian consumers are referred to as Price Conscious, I think we Indians are value conscious.So parameters of selecting a product is not only price. If I may sa so, I think following are the order- product delevorables,interest/level of requirement,trust(read service) and price.


By Ranjeet Rony Sanyal, Marketing Manager, Group Product Manager  | 11 30 2009 08:43:16 +0000
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income source of indian consumer increasing by last 2 years that's why indian consumer moving to branding life style and he want enjoy western culture


By VIJAY , DISTRIBUTION LOGISTIC OFFICER, CG MARKETING PVT. LTD.  | 11 30 2009 07:29:15 +0000
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   People in India prefer to have branded materials mainly because they believe that it raises their status in the society.


By Devidas Bibsil.R, Sales&Service Engineer, Racold Thermo Ltd  | 11 30 2009 07:10:07 +0000
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some times ago the nature of indian consumer is buying or purchasing the low price products. but last two years, the nature of indian consumer is changed. they are buying the branded product. they will be copy of the western cultural or they are interested in the braned products that is depanding upon the nature of the customer.


By Nitin Kumar, B.B.A student, G G S I P University  | 11 29 2009 13:16:09 +0000
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Most brands have realized the need to be present across all price segments. The young generation opts for luxury standards to maintain their goodwill in the changing culture of India. Many professionals also are attached to brands to keep up their dignity. Even the brands have penetrated somewhat into the rural areas which is a clear indication of brand development in the minds of consumers.


By Dayanand Deshpande, Senior Consultant, Ernst & Young  | 11 27 2009 11:00:12 +0000
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Definitely, brand consciousness is on the rise in the Indian market, which is why there are so many brands available in the country today, and most of them are doing very well. There is a section of the market that is price conscious, but largely this section is also brand conscious and brand aware, and would not mind spending a few rupees more to buy a good branded apparel. Quality consciousness is also on the rise among Indian consumers. Price is not the only deciding factor anymore, though it may still be an important factor..


By James Masih, Product/Brand Manager, FedEx  | 11 27 2009 10:50:18 +0000
 
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