CERTAINLY, MANAGER/ BOSS IS AT FAULT
We must not try to shift responsibility on others, if we are not competent enough to make our employees dedicated enough.
Through this question the management and manager have been tried to be considered as two different entities. But, the question arises, is not the manager part of the management? Certainly, he is the part and parcel of management. Employee retention is also his main responsibility. Motivation does not only consist of financial benefits, but have several other intangible forms also to motivate the employee to work for the company.
The most important part of his retention is his job satisfaction, mental peace, care by his boss, understanding his problems, mutual trust between and employee and the boss, social status, fatherly, brotherly or friendly treatment by boss and not always showing his bossism, etc.
I can recall once instance of some 27 years back when I was a manager of just one unit of a demographic area. One day, Area Manager asked me Mr. Dhingra, what is special in your unit that I get requests from several employees of other units to transfer them to your unit and how we can accede to the requests of so many employees? Of course, I was really stunned to know that, as that was quite a new thing for me, as I never knew that employees of other units were willing to work with me. But, that was only due to the goodwill that I could earn unknowingly on account my special attention towards my subordinates. In fact due to that my nature, I also topped in all round performance in the organization as a whole due to the working efficiency of my satisfied employees. While I cared for them they took care of me in seeing me at the top of my organization.
So, management is not only dictating our bossism. Its duties have to be discharged, as a head of the family, using our vision and right kind of leadership. In other words, a manager has to be a leader and friend both for his employees. Only this bond of a manager-employee makes possible the employee satisfaction and retention. If he gets due affection from you, he will never think of leaving the organization, except in compelling circumstances.