Can a brand live without interacting with people? Are we trying to appeal to aliens? Are we so exclusive that we dont want to tell the world about our brand? Are we shy talking about our brand in public? Are we trying to hide something about our brand? Are we selling low quality product and if we go online people will stone us down?
If the answer is yes then please do not adventure in social media. The time is to be where your customers are because they dont make decisions when you tell them to make. They build perception about you over time. which leads to building a stronger brand, a brand which lives in the heart of its customer therby comanding loyalty. So opening new avenues of communication like social media will always help but do it with caution!
Overview: The intention of this article and the series of article that will follow is to understand following concepts and ideas:-
1) What is branding?
2) What is the difference between brand development, brand strategy and branding?
3) How can business benefit from branding?
4) What is online bran
By
Suhel Khan, Chef @ adappt 07 08 2009 19:21:05 +0000
This discussion reminds me of a piece I had read recently on the Nine worst social media fails of 2009... thus far. It of course from an american perspective, but we can take valuable lessons. The most striking one being how far should one go to engage the audience?
Here is the link: http://blogs.zdnet.com/feeds/?p=1204
By
Siddharth Parwatay, Features Writer/Resident Writer, 9 dot 9 Media09 02 2009 07:03:52 +0000
Social media is an extremely useful tool using which companies can get their information, product descriptions, promotions all ingrained in the chain of networking world. By
Parul Chaturvedi, Manager-Business Development & Client Servicing, Pinnacle Technology
| 08 30 2011 10:44:42 +0000
Social media playing a crucial role in promotion of the brand.The key is to make visible on internet- through your website, by blogging, and via value-based use of social media. Social media and business social media have created new sales,new marketing, new exposure,new branding, new communication, new networking and new business opportunities. brand awareness is increasing through social media. companies are saving lot of money by using social media (source:http://blogs.hbr.org/cs/2011/07/to_monetize_social_media_humanize_it.html) By
ricky P, SMM exeutive,
| 08 30 2011 09:40:20 +0000
In todays world, there is no better marketing tool than social media as it gives a brand visibility throughout the world. There is no marketing technique other than television to brand your company or company product or service world wide. There are other medias like news papers also, but the difference is the cost you spend on marketing in these medias. Compared to these medias, social media is the cheapest, fastest and easiest way of marketing thereby creating a brand awareness between people. By
Anna George, Web Analyst, NichePro Consulting LLC
| 08 30 2011 05:04:36 +0000
yes offcourse, social media is the biggest key tht can take a brand to heights if positively used & can also drop down back to earth or even can lead to finish off the name from the market if used with a negative approach. By
Siddharth K Arora, Freelance Web & Graphics Design Professional
| 08 10 2010 11:49:34 +0000
yes i agree that social media helpful for creating a brand. it is one type of viral marketing. without interacting among people can not creat brand we take lot of example in rural area people dont know either brand product or not. people just think it is satisfy the needs and wants. but social media give awareness about the brand . we know meaning of brand every produt have brand name . most of people getting information through social media By
jagan mohan naik, B.A student, sri rama krishna post graduate college
| 05 09 2010 08:17:44 +0000
Social media really helping brands to spread. Social media is now NEED of everyone. We can't meet friends, bus. associates on daily basis, but can interact on daily basis through social media. After NO-NO everybody joining various platforms. We are regularly doing networking on net, if we get good brand/product at there we will surely buy it! At the end, social media is good way to attract more cusotmers!!! Thanks!
By
Hari , Brand Identity, MarCom Designer
| 04 11 2010 15:55:10 +0000
Hi, This is Sahil from www.rupeemail.com - A unique marketing platform for organisations like yours who are looking to capture audience using internet as the medium. We are a local social e-commerce portal that connects service brands like yours to upscale, urban, transacting local audience in every city - and gives your brand a chance to showcase its USP and acquire new customers at 1/10th of traditional marketing cost (In fact at virtually zero costs) As a Digital Marketing Company we offer end to end marketing and research solutions for customer acquisition, retention. We have Over 3, 90, 000 users signed up at our portal and we have their consent to send them marketing and other relevant mailers. Our user base is growing on an average around 20,000 new users sign up every month. Each and every email that is sent to our user base is safe and is delivered in their inbox. As we comply with the CAN SPAM ACT we are safe and there is no spamming. Currently we send around 2 Million Commercial emails every month to our registered users. As the mail opening rates vary between 20- 30 %, the entire exercise is highly cost effective and assures great benefits to our advertisers. Also, our user base can be profiled based on various socio-economic and socio-demographic preferences of the advertiser and can be precisely targeted as per the needs e.g. if you wish to target Male Graduates residing in Delhi, having income above 1 Lac etc, we can do that. Further, we have run successful RupeeMail campaigns for Bindaas Bargain, Snapdeal, Khojguru, Inkfruit, Juxt Consult, Krea, Nokia, Bindaas Bargain, IMRB, Amazon.com, SKODA Autos, Reliance, TATA Indicom, TATA AIG, Lipton, Futurebazaar.com, Barclays Bank, ICICI Bank, Godrej Home Products, India Today Book Club, Yatra.com, Club Mahindra, ICICI Lombard General Insurance, in.com, Carazoo.com, Cleartrip.com, Mauritius Tourism Promotion Board and many more. I’ll look forward to hear from your end and will be most happy to answer any queries you have. Thanks and best Regards, Sahil Chopra Business Development Manager Rupee Mail Fax: (+91-11) 26511412 Mobile: (+91) 9899662259 Email: sahil.chopra@rupeemail.com By
Sahil Chopra, BD Manager, Rupeemail - HCITEK Software Pvt LTD
| 04 01 2010 10:28:34 +0000
I thik brand is something aboult recognition and psychology of cunsumers. If consumers are able to remember your product when they need to fulfil their demand, that means you have created your brand. Social media could be one the way to make such an awareness. social media cater the vision of common people. If your target customer comes under a perticular social media type then it could be a effective way....
By
Sanyog Kumar Garg, Software Developer, Reliance Info Solutions
| 03 26 2010 12:16:23 +0000
Yes it helps a lot sine social media gives both sides of the coin .So apart from giving a bigger platform it gives a neutral feel unlike bombarding with daily ads 24*7.
By
SUMEET DIKSHIT, Real Estate Transactions & Advisory, Real Estate
| 11 09 2009 13:58:27 +0000
The purpose of all branding, surely, is to fix your brand in peoples' subconscious minds, so that whenevr they see the brand or, even hear the brand name, positive emotions are invoked.
Hence Coca-Cola, for example - I would venture to suggest that the brand name is one of the bet known, wherever you go.
Nevertheless, the Company evidently feels the need perpetually to remind us of its product, each time reinforcing its basic message.
We could all learn, from their example, I feel.
By
Graham Freer, Proprietor, The Audio Brochure Company
| 11 09 2009 12:31:42 +0000
A really sagacious statement presenting the opinion, Ajay. It is yet another example proving "how examples work better in changing conceptions". I was about to vote for the opposing argument until when i saw your posting.
By
Resmi Maxim, GENERAL MANAGER - OPERATIONS, SI PROPERTY (KERALA) PVT.LTD.,
| 10 16 2009 08:02:33 +0000
Social Media allows you to connect with your target more efficiently. Social media’s transparency can be amazingly beneficial, and your business faces a decision about next steps. "Brand is no more what you say what it is, It is what the consumer say what it is."
By
Saravanakumar Sridhar, Media Buying Executive/Manager, Student
| 09 01 2009 18:50:09 +0000
Social media will definately help in building brand. This i call as indirect branding. when a company supports any social cause, the society at large know who did what to support the cause, indirectly the society understands this and shall always remember the brand. but truely social media should not be used with intentions of promoting brands.
By
Snehil A Singhai, Manager Marketing, Spear Logistics Private Limited
| 08 28 2009 09:06:03 +0000
Yes Jayant the picture that you are drawing is quite close to how social media is used to create brand without hardcore selling. Let me share a case study:
Unilever is present in over 80 countries and in 2008 had over $61 billion USD in sales. For any business that commands a respectable “Wow” if you didn’t know that data. But what is more impressive from a marketing standpoint, is that within the Unliver family, is Dove’s continual drive to understand what women really want and understand the depths of how woman across the world see themselves. What makes this giant different, especially in this specific campaign, is that Unliver and Dove get it, it’s about their customer and their issues, not just asking for a sale. That’s deep and that’s what any sized brand should be about.
Be Tireless In Finding Out What Your Customers Want According to the Center for Management Research, Dove has been asking the question for 5 years, “What are women’s perception to beauty and well-being”. By asking this question of thousand’s of women across multiple countries they’ve gained insight into what’s in it for the customer. It’s undeniably that understanding this question will help them sell more product but it also enabled them to give back to their community without having their selling message turned on.
Taking A Peak At How Giving Builds A Better Brand 2 years ago The Campaign For Real Beauty would have never existed as part of a marketing campaign, brand building or even a call to create community involvement in this manner. Why? Because this form of communication is not about selling, it’s about building relationships between the customers and the brand. A critical mind won’t relinquish the fact that Dove needs to sell but what’s wrong with that? Selling equals economic health, jobs, and supplying customers with something they want. Selling is good in the right place at the right time but not in the middle of your social networking activities.
Again, another respectable “Wow” should be on the edge of your thoughts. How many women of all ages, countries and lifestyle have suffered under the imposed vision of perfection that the beauty industry demands. While Unilever and Dove can not be abdicated in their present and past roles for being part of that problem they are also doing what good corporate/businesses should do, working toward a future change without abdicating responsibility.
By
Shiuli Mukherji, Head Strategy Plan- , Region SEA
| 07 10 2009 09:20:43 +0000
Let us get into fundamentals first: The psychological aspect of a brand will cherish through this social networks. It will help in constructing a great brand image within the minds of people and consist of all the information and expectations associated with a product or service.
Brand is a thought & relationships with customers, we should not forget that !!!
Let me explain how social media can help.
In order to get visibility for your Brand in social media, you need to network. In order to get people to remember your brand, you’ll have to make sure they see it over and over again. In order to achieve this, you’ll need to get people to keep coming back to your brand or branded communities. You can do this by giving updates about your brand, and adding interesting content such as photos and videos.
I strongly believe social networks can be used to build up your presence in larger communities. This social sites offer tools that will let you incorporate additional content that’s important for branding purposes, as well as ways to manage your overall web presence, offering compatible tie ups with larger networks.
Like in Orkut users make use of widgets. So if companies can create a widget with content that’s directly related to brand, and if this widget is exportable directly, you are encouraging others to place the widget on their own profile, letting them work for you while still expanding the recognition of your brand.
You won't believe there are many well-known brands like disney, pepsi who created a social network for their own brands. And these networks are doing better when this companies invested in a new brand and drove that network separate from it's own brand.
Over to you :) Buddy !!!
By
Jayant Vishnu, Art Director/Sr Art Director, Creative
| 07 10 2009 08:47:17 +0000
@Makrand Will pick up your last word "just"..If somebody says that engaging "just" social media is good enough to create a brand buzz then he is wrong. Social media is fast becoming an important weapon in a brand managers arsenal, you cant ignore it. Latest example is Tropicana packaging misadventure, they tried to wrap up one of there best product in a clothing that didnt appeal with its loyal customer.They swarmed the social media and pepsico was forced to bring it down.Instead what they could have done is create a cross-cultural, cross-market online platform and could have collected views about it and should have undertaken changes accordingly. They didnt do it and they lost it,flat 20% sales drop in a month. Point Jayant and me wants to make here is, that social media is "one" of the tool and not "just" the tool for branding. And when we talk about social media look beyond Toostep, Orkut, Facebook, Twitter, Myspace , there is much more it! Over to you :) Now jayant and me will make it more interesting for you!! :)
By
Suhel Khan, Chef @ adappt
| 07 09 2009 20:20:19 +0000
Social media acts as a tool to create brands. Similar like word of mouth. What, in fact, we are witnessing now is not so much a superficial, stylistic period of change in creative terms, but a revolution against self-imposed conventions and self inflicted handicaps. It is the advertising methodology which is being challenged, not merely its creative manifestation.
By
Shiuli Mukherji, Head Strategy Plan- , Region SEA
| 07 09 2009 10:58:38 +0000
I agree with the viral thing you said but my simple point is, the social interactions on web will help the organizations to go for co-creation (as the product is created for consumers) & the power of this social sites will enable that. This is where businesses are trying to catch up. For creating successful brands, one should not approach social media like any other media, but should see the full ecology of business environment and the interactions of all communities within that.
I have been telling this for a while :) - It is all about Social Media Ecology and Engagement Lifecycle to get success. The negative hype or image will be created for the product (which we can see offline also) but the good product with timely changes (right feedback's taken) will overdo the bad.....
If we take country like India, online sales & promotion and online branding is entirely new and pretty soon it is going to affect indian culture......
Over to you :) Makrand ji
By
Jayant Vishnu, Art Director/Sr Art Director, Creative
| 07 09 2009 09:38:48 +0000
I beg to defer on this Makrand Orkut, Facebook, Linkedin & even this TooStep etc are networking sites were people around the globe are connected. These sites are not just for the benefit of keeping relation between people but also help anyone to post job oppertunities, create communities of specific area of interest where people who are interested to the subject can join in, advertise brands and their products too. Brands have to interact and these sites are best place for it.....
These networking can be used to advertise any local & global brands.The benefits involed in it is that, once you advertise about a brand or product it spreads to a vast number of people at the same second.Its easier for people to know about the brand and enquire about the same within minutes. And as we are connecting to people we know,it helps to understand better about the product & decide more easily whether to buy the product.People will tend to know more about the product and tend to buy the branded product because they came to know about it through the people they trust.
As such interactions are done through these networking sites it really helps the brands to popularise their products to a great extent. More interactions and feedbacks from consumers it will inturn increase the consumer base.
I strongly support to social networking sites as a beneficial tool for creating a brand but yes it takes a considerable efforts in doing it.
By
Jayant Vishnu, Art Director/Sr Art Director, Creative
| 07 09 2009 06:36:11 +0000
what my grandfather passed on to my father he passed on to me ::: this knowledge base helps me in living life in the tried and tested way with least mistakes in a socially acceptable manner :::
in a generic way :: we trust brands whom our trusted one have trusted::::( exceptions acceptable)
imagine we all remeber binaca( now cibaca) sangeet mala aired from vividh bharti ceylon,, i don't remember the radio jockeys name but his voice is still registered in my brain:::
,,
By
Ajay Ziz, Dy. Registrar,, University of Jammu
| 07 09 2009 06:15:16 +0000
Yes I think social media creates a brad for people. If we look at youngsters they create there own brand either b logging on to social media sites like Orkut, Facebook etc. not only this they create their own communities and that community shows their brand.
By
Chanakant Chougule, Media Planning, Mudra Communications
| 07 09 2009 06:13:29 +0000
Hi, This is Sahil from www.rupeemail.com - A unique marketing platform for organisations like yours who are looking to capture audience using internet as the medium. We are a local social e-commerce portal that connects service brands like yours to upscale, urban, transacting local audience in every city - and gives your brand a chance to showcase its USP and acquire new customers at 1/10th of traditional marketing cost (In fact at virtually zero costs) As a Digital Marketing Company we offer end to end marketing and research solutions for customer acquisition, retention. We have Over 3, 90, 000 users signed up at our portal and we have their consent to send them marketing and other relevant mailers. Our user base is growing on an average around 20,000 new users sign up every month. Each and every email that is sent to our user base is safe and is delivered in their inbox. As we comply with the CAN SPAM ACT we are safe and there is no spamming. Currently we send around 2 Million Commercial emails every month to our registered users. As the mail opening rates vary between 20- 30 %, the entire exercise is highly cost effective and assures great benefits to our advertisers. Also, our user base can be profiled based on various socio-economic and socio-demographic preferences of the advertiser and can be precisely targeted as per the needs e.g. if you wish to target Male Graduates residing in Delhi, having income above 1 Lac etc, we can do that. Further, we have run successful RupeeMail campaigns for Bindaas Bargain, Snapdeal, Khojguru, Inkfruit, Juxt Consult, Krea, Nokia, Bindaas Bargain, IMRB, Amazon.com, SKODA Autos, Reliance, TATA Indicom, TATA AIG, Lipton, Futurebazaar.com, Barclays Bank, ICICI Bank, Godrej Home Products, India Today Book Club, Yatra.com, Club Mahindra, ICICI Lombard General Insurance, in.com, Carazoo.com, Cleartrip.com, Mauritius Tourism Promotion Board and many more. I’ll look forward to hear from your end and will be most happy to answer any queries you have. Thanks and best Regards, Sahil Chopra Business Development Manager Rupee Mail Fax: (+91-11) 26511412 Mobile: (+91) 9899662259 Email: sahil.chopra@rupeemail.com By
Sahil Chopra, BD Manager, Rupeemail - HCITEK Software Pvt LTD
| 04 01 2010 10:28:44 +0000
--- There are some (social networking) sites which banns "Commercial Ads" in the members' blogs/ postings - these are monitored and the concerned member is 'blacklisted' for ever.
--- Commercial Ads and propositions are often treated as "abuse" and instantly marked on the sites
--- One may take a different route for popularising his/her Brand on such sites .. resorting to 'disguised sellings'
--- Non=profit campaingns are treated in good spirit - that may be the very purpose of Social sites
--- Building commercial 'brands' by means of (direct/indirect) networking may be sometimes taken as of "bad taste" and may even destroy the very purpose
Disclaimer : I may be wrong : Nothing said 2hurt anybody.
By
ASOKE KUSARI, Domestic Private Banking-Executive/Manager, A large leading PSU Bank - India
| 02 28 2010 17:58:35 +0000
I agree with Ms. Pandey. Because of too many fake accounts, a person not only creates a fake image but also creates a negative image. In this way, he cannot become a good brand marketer as the users will loose their trust from him....
Now coming to the widgets part. I agree that it is a brilliant technology that actually introduces a direct interaction of the customer and the BRAND and the emotional attachment also goes on the up!! But again the chances of customers "WILLING" to participate in the promotions is a huge question mark. Because social media causes a trigger for reactions. One negative comment and the whirlpool effect is that it suckers virtually all the others into believing it! Here again we use the product to forward the brnad and not the BRAND itself because as rightly said by you, "The psychological aspect of the BRAND will cherish through social networks".
That it self means, correct me if I am wrong, its the usage of the product that represents the BRAND that will either strengthen or weaken the BOND between the consumer and the BRAND! Product has to take centre stage then the BRAND momentum will follow. Anyway I feel that this is a thin line that cannot be crossed with human behavior being so unpredictable!! So I guess both the BRAND and the Product will lead a "CHERRY" life on social media platforms!! :))
By
Makrand Bhave, AGM - Corporate Business, E18, part of Network 18 Group
| 07 10 2009 09:44:00 +0000
Fundamentally, the prsence of a brand on social networks needs to have a logical reason. given that the TG is present in abundance, lets look at the chances of SCORING a hit on the media that is planned on these sites.
I would seriously advice you to please go through the above link. Its really interesting. It will throw light on our whole argument. Fortunately, it is all about WOM (Word Of Mouth). Its creating a NICHE for a BRAND and NOT BRAND itself. Also, interesting is the presence of the kind of brands!!
Negative WOM is higher than Positive WOM! This is also based on the fact that if the server capacity or the traffic of downloads or uploads increases the efficiency of the paltform decreases considerably making the process of "OTHER" activity tedious and time consuming which may in turn "turn off" the consumer off the activity and hence the BRAND! So I would sincerely suggest for all my colleagues to click the link and then maybe continue again!! :))
By
Makrand Bhave, AGM - Corporate Business, E18, part of Network 18 Group
| 07 10 2009 09:42:53 +0000
Lets understand the question: USE of Social Media to CREATE a BRAND??
OKay. The Tropicana example that you have stated is not really appropriate in terms of the word BRAND. It pertains to a PRODUCt of the BRAND Tropicana. And it is all about FEEDBACK of the product in terms of a new packaging and its appeal to the consumers. They did the study got a beating, maybe reverted back to their earlier design ,... and the PRODUCT still sells!! Where did it ever create a BRAND? Where did their experiment reveal that because of one experimental episode TROPICANA as a BRAND took a beating as well?? Maybe that might not be the correct case use here.
SO I still maintain that getting a product FEEDBACK from a Social Media site is better to strengthen the BRAND and popularise it because you are ENGAGING the end user into a direct contact with your product and hence YOUR BRAND. I would still say that these platforms are best in use after conventional media has done its job for the BRAND and its products and not alongwith!
Over to you :))
By
Makrand Bhave, AGM - Corporate Business, E18, part of Network 18 Group
| 07 10 2009 03:04:16 +0000
Jayant, with the idea of test marketing a brand before its launch, yes a whole hearted yes because the WOMMA (Word Of Mouth Marketing) that affects is just brilliant! It gives us a tremendous insight as the the what and how for the brand!
That is basically FEEDBACK!
Also, as for co creation of the brand, we are seeking to add value to better the product, its utility value but thats not brand. Its the PRODUCT! BRAND needs physical interaction and nothing better than emotions to judge the reaction of the BRAND on people. Social media can give you a black and white of the product but the GREY areas that are more interesting, particularly for CREATIVE people like your good self, Sir I would prefer to stimulate these areas on a much more physical interactive platform than just social media!!
Over to you, :))
This is getting to be very very interesting!! ;)
By
Makrand Bhave, AGM - Corporate Business, E18, part of Network 18 Group
| 07 09 2009 15:11:40 +0000
NO... social media cannot Promote a Brand. These two are as different as cheese & chalk.
Brand Promotion has to be direct, bold & should talk business, while a Social cause if used to promote can backfire. Even if ur genuinely promoting a cause, the opinion will be " arey, these brands make use of a social cause too ". This can create a reverse impact on the Brand instead.
It can be used later, once the Brand is established which will fetch them good remarks & will be positively noticed.
An example of the same... Traffic Police being given florescent jackets, promoting a brand which dosent even have a social acceptance. Has been done in Gujarat.
Even a good cause can create a rollercoaster effect and create a negative image.
By
Naushad H.L., Creative Director, MAD COMMUNICATION
| 07 09 2009 08:48:09 +0000
You have concluded virtually the same thing that I had suggested. Social platforms are basically VIRAL in nature. So, a good thing can spread like fire whereas a bad thing can spread like WILD FIRE! The minuses are that here a brand and its utility can be consolidated and popularised after the brand is launched in the physical sphere!! Ethereal spheres can be USED to add value by either prejudicing the brand and then wait for viral to take over or by tearing the brand to shreds and then letting the platform take its course. I will use this media to SPREAD THE GOOD WORD rather than allow it to judge the success of a CREATION OF A BRAND!!
I quite agree with your views but I would not highly recommend this media to CREATE a BRAND!! I would use it to strengthen and popularise the BRAND instead! Over to you Sir :)
By
Makrand Bhave, AGM - Corporate Business, E18, part of Network 18 Group
| 07 09 2009 08:37:00 +0000
Social media can be a surrogate for the brand and its communication. It is great to create a WOMMA. But I support the fact that IT CANNOT CREATE A BRAND!!
By
Makrand Bhave, AGM - Corporate Business, E18, part of Network 18 Group
| 04 19 2009 03:52:31 +0000
No I don't find as to social media can actually create a brand for people there are so many fake accounts as to you never know whether the person to whom you are talking is the real one or not. They create fake image.
By
Neelima Pandey, PR & Media Relations Manager, Group M
| 11 26 2008 12:19:13 +0000
Who needs ad agencies ? As brand moves to the centre of business strategy, advertising agencies will be ousted from their role of brand stewardship by consultancies. Puh leeze ad agencies do branding and whole lot more Business consultancies do...