What Comes First: Employees or Customers?

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	What Comes First: Employees or Customers? Created by : Tanima , First Medical Services Pvt. Ltd. \| 11 05 2011 10:04:36 +0000 Keywords : what comes first: employees or customers? Activity: 751 views; last activity : 06 04 2012 08:29:06 +0000 Customer service and satisfaction are obviously key in any business. But “the customer is always right” can sometimes undermine employees when they most need support — when the customer is wrong

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having happy, committed employees is critical for organizational success, having the right happy, committed employees makes the difference between good customer service and exceptional customer service; the difference between good organization performance and exceptional organization performance
By Tanima , First Medical Services Pvt. Ltd. 11 05 2011 10:04:36 +0000

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Support "Employees" edit in rich text ... Submit Cancel Saving ... 0 0 as employees are the backbones to any organization it is obviously the employees simply saying a demotivated person will never have an positive attitude By Sonu Gurnani, Branch Manager/Regional Manager, indraprastha automobiles pvt ltd \| 06 04 2012 08:29:04 +0000 Edit \| Delete Support \| Oppose 0 0 well said n explained :) HCL tag : Employee first :) By manish , My a/c is not showing ..help toostep \| 11 09 2011 06:07:52 +0000 Edit \| Delete Support \| Oppose 0 0 very rightly said and explained. By puneet , Manager Admin \| 11 07 2011 11:56:59 +0000 Edit \| Delete Support \| Oppose 0 0 Dear Tanima, you have initiated an enigmatic debate. Who comes first-Employees or Customers. I am of the opinion, both are integral part of business. You can't snub one and focus more on the other. Balancing act is required when selecting who is more imp. An organization can't survive without invaluable resources (employees), their contribution, while to generate business, organization need customers/clients. I will go with both.......... With regards. Rajiv http://wwwkrantirajiv-rajiv.blogspot.com/ By Rajiv Azad (Thinks out of Box), Manager, Communications, Branding and Content Development , Leading Hyderabad based organization \| 11 07 2011 07:13:07 +0000 Edit \| Delete Support \| Oppose 1 0 both employees an customer is imp but both works hand in hand,if ur organization doesnot have good employees how will the business flourish u will not have customers too.well customer is god but u have to hear to your employee also.so neither the employe be neglected nor the customer both shud be given importance By Richa Tanmay Mishra, Dietician/Nutritionist, Prodigy healthcare \| 11 06 2011 16:46:30 +0000 Edit \| Delete Support \| Oppose 0 0 Tanima you are to the point I feel the employee is first then the customer assuming that the employee is not at fault. A good employer will speak to the employee separately, if the need be. Since at the end the customer is king. By Rathin Deb, Advisor and retail consultant, currently as Branch Manager, Tower Infotech Ltd \| 11 06 2011 14:02:18 +0000 Edit \| Delete Support \| Oppose 1 0 Customers are more important for any organisation. Nobody can argue against it. However, when an organisation floated, there are no customers for them. Employer, his Employees and other supporting individuals run the show to start the business. Once the business is started customers slowly come in. If your product/service is considered good, customers will become loyal to your product/service. Such product/service become brand in the market. Further business to progress, customers are given utmost importance. It does not mean that employees are shown the back seat. Both are important for the organisation to flourish. By Srinivas suravajhala, Asst. Manager. \| 11 05 2011 10:24:27 +0000 Edit \| Delete Support \| Oppose	Support "Customers" edit in rich text ... Submit Cancel Saving ... 0 0 “A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.” -Mahatma Gandhi. As Mahatma said, employee is an insider, who can be cajoled, coerced, pampered and make him realize he is part of the whole, and his embarrassment in front of a customer is not actually his, but the corporate as a whole. By S. Muralidharan, Executive Director, Knowledge Foundation & Campus Around the Corner \| 11 06 2011 02:52:01 +0000 Edit \| Delete Support \| Oppose 0 0 IF you are in a service organisation, no doubt its the customers who come first. Even if they are at fault, you have to give them that chance and papmering though privately you would love to break their head. Remember one dissatisfied customer can ruin your business through word of mouth. In such cases where your employee is not at fault, privatley congratulate him for handling the customer well and give him the recognition and do not chide him publicly. To assauge the feelings of the customer give them a freebie that will make them important but at the same time explaing courteously your company policy and make them understand subtly that the employee hasnt done a mistake in handling him. If the customer were to repeat his illogical demand second time around, then show him the boot albeit politely. He should never realise what hit him. Do not go on the offensive rather make his feel bad by showing more kindness. This way he will become your loyal customer once he cools down and realises his mistake. By Jaygopal Raghavan, Marketing Manager, Landmark Group \| 11 05 2011 18:20:21 +0000 Edit \| Delete Support \| Oppose 0 0 Actually, both are important. But, when you start your very small business, almost you will handle alone or any family person may be with you, at that time CUSTOMER is important because, your target will be develop business, brand image etc. Then, while your business will become big at that time employees will come first where they will be important and without it difficult to run organization. But, ultimately, both are important vice verse. By Virag Shah, Confidential \| 11 05 2011 11:30:31 +0000 Edit \| Delete Support \| Oppose
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