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Indian Telecom Professionals

 

what if people telecom circle misuse offical powers for friends in taking out call details, msg , o/g i/c call towers

Created by : seema , executive, Relience  | 12 20 2009 08:34:41 +0000
Industry : Telecom/ISPFunctional Area : Organizational Development(People Management)
Keywords : telecom customer service back end technical team
Activity:  225 views;  last activity : 07 06 2010 20:18:09 +0000

Please dont take is personal or feel bad about the real facts i am this is happening in all the telecom circle, we need to stop it for better customer statisfaction.

lets work together in delivering the best to the customer

  
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there should be an independent agency apart from trai to keep a check!
By deepak kala, Engineer, Ericsson global india limited  12 26 2009 07:55:50 +0000
 
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Using the power for information leak is really a huge crime and everyone should think trice before doing it.
By Sanket Kakde, RF Engineer, Huawei Telecommunications India PVT Ltd.  | 02 23 2010 06:28:35 +0000
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I dont thing so employee wiil misuse there Position just to share or give internal information Which is against the policies of organization. In Case of emergency need for friends or family they can Share But they should take legal permission from higher authority and Higher authority must also thing about his/her need so they dont misuse there position.
By Alok R.Shukla, Network Planning Engineer, GTL  | 02 22 2010 05:17:21 +0000
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I didn't get what is been tried to convey/evaluate here in the form of YES and NO viz. what this YES is for?

I do agree with the fact that we all need to avoid misusing the powers. But again I'm not clear on how it is related to the customer satisfaction?Can you please elaborate this further?
By Abdul Raheem.Syed, Systems Engineer, Leading CEM vendor  | 01 01 2010 08:00:52 +0000
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There should be an higher authority consisting of honest officials who can keep a track on every calls and without any partiality can punish the misuser of official powers...
By Radhakrishna Marar, Business Analyst, Oracle  | 12 28 2009 05:59:02 +0000
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we all need to improve customer service which is being or suppose to be misused by people around.
By seema , executive, Relience  | 12 20 2009 08:34:41 +0000
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