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Created by : Priyanka Vinda, Employee, Info Edge (India)  | 01 23 2010 07:58:11 +0000
Industry : Human Resources (HR) ConsultingFunctional Area : Talent Management(People Management)
Activity:  3741 views;  last activity : 08 03 2010 20:28:07 +0000

Dear Friends,

 

One very important thing comes on my way as I & my Co. faced many experiences of this particular issue. When candidate gets selected in any organization he turnoff at last moment, when Co. has just issues their Offer Letter...?

 

Everyone knows that how difficult is to get good business & clients from market especially at Recession time and now after Recession. Recruitment Companies are majorly experiencing this kinda issues with candidates. They have put lot efforts to get a single known and big client, but after getting a client if any candidate perform the same activity which will definitely effect an Organization's reputation in front of their client.

 

Candidate sounds positive in prior process of validation till gets selected themselves in an interview, but when Co. issues their Offer Letter they refuse to join or some of them will even accept an Offer Letter and refuse to join after an acceptance.

 

How to get out from this situation ?

Your comments are always WELCOME !!!

 

Regards,

Priyanka Vinda

HR

TheIndiaJobs.com

 
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Top Argument
6
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Valid debate Ms.Priyanka. I have seen this situation through out my career. I believe that, the main reason for a candidate to turn off will be that he/she has got a better job with higher remunration. One cant get out of this situation, but only can improve. While the interviewing process itself, we must try to understand the situation of the candidate, is he serious or not regarding the offer? We must need to improve with the conversation with the candidates.


By Kriti Das, HR Manager, ANZ Information Technology  01 25 2010 13:40:37 +0000
 
Top Argument
7
0

The freshers got enough jobs at the same time and they have to decide by looking at -

-Infrastructure
-Culture
-Facilities
-Crowd
-Inhand Salary
-Transportation
-Work Type, etc..

Accordingly they decide where to go and where to left from...!!

And it's obviously it will happen to the selected candidates only..!! Non-selected ones doesn't have a choice!!

So it's by Choice.. We need to focus on how much we can offer besides a letter..!!


If your showcasing is good.. you will never face these issues..!!


By Satwinder Singh, Program Manager, Confidential  01 25 2010 14:14:40 +0000
0
0

yes..if employees feel uncomfortable in the org,it leads to quit them. but these are not reasons always because sometime if employee finds similar job or some less good job in his area...he /she will quit the job to live in his home town.but this is happened in less cases.


By Manu Sharma, HR Recruiter, Vrinda Consultants  | 01 30 2010 14:52:09 +0000
3
0

Yes, this may happen, the reason may be age old " demand and supply " theory.

Right choice for right position is a matter of constant search. And the candidate whom we have offered a job  and issued Offer Letter is just ' wanted' some where else. HRD -  No frustration in these situations.

Remedy : 1 ) we shortlist some more candidate/s for this position - track constantly their availability  2 ) we mentor a fresh candidate and help him/her to grow  2) we offer better salary and park 3) we offer him/her a better work-life condition etc.


By ASOKE KUSARI, Domestic Private Banking-Executive/Manager, A large leading PSU Bank - India  | 01 30 2010 11:33:13 +0000
0
0

It actually depends upon market trend that is demand versus availability. In a period where qualified & experienced professionals are in high demand, the interviews are generally increases bargaining power with the existing employer. If you have got selected with a higher post or higher pay-package, the appoint letter itself becomes an effective tool for the employee to bargain. In many cases the existing employer generally compromise & thus the employee turn down the new offer of new company.  In brief you can say that loyalty works. Loyalty can be broadly divided in to two types. Loyalty to the company & loyalty to the project. Those who atleast work for five years in a company, loyalty to the company generally induced in the employee & such employees mostly use the selection at interview to bargain with their old company. Thus I guess, mostly turning down is done by employees working in a company for long time. Next is loyalty to the work. There are many devoted proffessionals who are loyal to their existing assignment (project). They never attend interview until the project is completed or his substantial role in the project is completed. In such a case they genrally attend interview & also when selected accept employment provided they do not have multiple offer. In case of multiple offer they generally accept the best one but definitely make a switch over.


By Biranchi Narayan Acharya, Chief Manager (Projects), Simplex Infrastructures Ltd  | 01 27 2010 12:01:37 +0000
1
0

This common problem occurs with some candidates also due to the scarce information, they have about the client companies.

1. It is important that as a consulting company, we may assume responsibility to communicate the credentials of our client companies to our candidates. To do this, first we need to be more familiar with the ongoing improvements/ happenings with the clients..may be can request them to gain access to their news bulletin or may take their help in how best you can market your client's profile to the candidates

2. The credentials of the company may be CMM level, Awarded "The Best Employer for consecutive years by some IT associations like NASSCOM" The attractive Benefits of the client companies etc (few clients don't entertain the consulting companies in these, but depending upon your client norms, you can try this)

3. This can also be dealt with by taking the help of your client companies...Bringing to their notice on the barriers faced in losing candidates, reasons collected by the candidates as to why they decline the offers etc. Also you can always make your own analysis, share it with your team/ Management before discussing with the client.

4. If there are consecutive loss of candidate due to Monetary factors ALONE, please collect the relevant facts on the same and present to your clients. This may help like supporting your client by the appropriate facts and can leave room to check if they are also in par with the Market. But not with one or two instances this can be arrived, but has to be more reporting incidents like the same. Leave it open to the client for they may be the best in arriving at necessary alternatives. Please be careful enough not to make your OWN assumptions reach the client.

That's why now most of the companies are trying to change the paradigsm, they are not giving the offer letter, directly providing appoitment letter after joining. Because some candidates also using this tools to blackmail the current organization for hike in salary.


By Ameet Ranjan, Regional HR - North India, Maclellan Integrated Services India Pvt Ltd  | 01 27 2010 09:29:01 +0000
1
0

Having many choices that's quite different issue than getting selected in any particular Co. If the candidate wants to join Pharma field then I don't think he will attn an interview for any Insurance or Banking opening.....but these days candidates are doing so, if you have strong focus on your profile or in which profile / sector you want to make your carrier, then I don't think any body will waste their time in giving or taking an interview of irrelevant profile.....but here even candidate's profile is relevant, have attn an interview even and after gets selected he change his mind.....this is I think because of taking view from any inexperienced export or irrelevant profiled professional. Candidates are not taking their decisions by themselves but they are taking an advice & views from any inexpert of that particular sector or profile.

My debate is not to criticize anyone but to have different views from experts & professionals who have been through these kind of issues in their entire experience......to have an idea of taking decisions & actions from the fast step of recruitment.


By Priyanka Vinda, Employee, Info Edge (India)  | 01 27 2010 05:46:00 +0000
1
0

we can not avoid such situation.  while shortlisting, needs to verify his backgrond  as to how often he is changing jobs.  This data would help in screening the candidate in the begining itself.   Better to have stand by options.  The candidate does not make much enquiries about the company till he is selected.  once he is selected, he starts making enquiries.  At this point of time, the reputation of the company in the market and its polcies and schmes for the welfare of the employees and pay package matters for him.  


By prakash , Admin/Facilities Manager, GMR GROUP COMPANIES  | 01 27 2010 04:07:31 +0000
0
1

Priyanka its very simple logic, for one position why you allowed number of CV's why not only one. Because from all you want to select the best. in the same manner they too approach for multiple and when the output comes they will select the best.


By Mohammed Abdul Bari, Network Support Engineer@ETISALAT, Dubai  | 01 26 2010 23:00:26 +0000
0
0

I agree to Kirti Das that a candidate gets better opportunity, or utalises the offer letter to get hike in the exsisting unit . I have faced this situation several times.


By rakeshbhatnagar , GM Projects., wig brothers india pvt.ltd.  | 01 26 2010 16:04:19 +0000
0
0

yes it happens that selected candidates not accepting the new challenge due to several reasons ie : not prepare to change, don't want to take risk, comparing with their present assignment and finding less lucrative, always in dilemma, hobby of coolecting offer letters.


By shailendra Chauhan, Dy. General Manager, Powergrid Corporation of India Ltd  | 01 26 2010 12:46:45 +0000
2
0

Yes Priyanka.And as a matter of fact ,Managers and recruiters are too tolerant when a candidate rejects an offer. It's typical for managers to blame the recruiter, the compensation department, the candidate, or to just be accepting of the fact that "things happen."

Rather than accepting the "inevitable," it's important to instead study each rejection scientifically in order to identify the real reasons why offers are rejected. Even though acceptance rates naturally go up as the economy goes down, it's important for managers and recruiters to remain vigilant for average applicants (there is less change for top performers and key jobs), because the cost of a rejection in a key position can easily exceed $10,000. Great recruiters have offer acceptance rates of over 95%, and that's no accident when the average rate is often below 70%.
As Priyanka said, this is the common problem in recruitment industry. Here  you need to understand that why you are not able to sell the company (your client) to the candidate. If you change the pitch you are using for the candidates, you might be sucessful to attract them either for your company or for your client.

While recruiting you must rememebr that its not only company who is looking for good candidate, Candidates also look for the 'Good' company. Though good is a subjective term here. But understanad what candidate is looking for? Is he the suaitable match for the vacant position? After all after recruitment, candidate and company, both will have to move together in same direction. 
As per me goes along with the usual thin used to determine the attitude of the candidate it is essential to build a very good rapport with the candidate and casually ask him what exactly he is looking for. Try to coaxe him/her with other lucrative offers which dont really exist. If he is the kind of candidate who is ready to jump companies for just a little increase in compensation then that candidate is very likely to quit or make an deal with his current boss for a salary hike.


By RAJNISH , Sr.Analyst, An Investment Inc. - Singapore  | 01 26 2010 07:45:25 +0000
1
0
Secondly you need to keep in constant touch with the candidate so that you make sure that he is going to join. If any day candidate is sarcastic then you can probably delay in presenting the offer letter.
Further to add to the points elicited by our mates, please just look at the following ideas

1. It is important that as a consulting company, you may assume responsibility to communicate the credentials of your client companies to your candidates. To do this, first you need to be more familiar with the ongoing improvements/ happenings with your clients..may be you can request them to gain access to their news bulletin or may take their help in how best you can market your client's profile to the candidates

2. The credentials of the company may be CMM level, Awarded "The Best Employer for consecutive years by some IT associations like NASSCOM" The attractive Benefits of the client companies etc (few clients don't entertain the consulting companies in these, but depending upon your client norms, you can try this)

3. This can also be dealt with by taking the help of your client companies...Bringing to their notice on the barriers faced in losing candidates, reasons collected by the candidates as to why they decline the offers etc. Also you can always make your own analysis, share it with your team/ Management before discussing with the client.

4. If there are consecutive loss of candidate due to Monetary factors ALONE, please collect the relevant facts on the same and present to your clients. This may help like supporting your client by the appropriate facts and can leave room to check if they are also in par with the Market. But not with one or two instances this can be arrived, but has to be more reporting incidents like the same. Leave it open to the client for they may be the best in arriving at necessary alternatives. Please be careful enough not to make your OWN assumptions reach the client.

Please let me know if the above thoughts may work!!

By RAJNISH , Sr.Analyst, An Investment Inc. - Singapore  | 01 26 2010 07:43:12 +0000
0
0

Reasons:

1.Competitive options

2.Passion to earn rank,brand,status among peers

3.Lack of emotionally charged professional affinity among  candidates and  recruiters


By Ranjeet Kumar, Policy & Strategy, ******  | 01 26 2010 05:32:54 +0000
2
0

Many a time the present employer would conduct an 'exit-interview' during which time they ascertain the 'reason for leaving'.  If they found that the market is paying better salary &/or position to one of their very good employees, some managements would prefer retaining the resigning employee, after meeting part or full demands.

Some employees who, feel that their competence has not been recognised by their managements would, deliberately get an ‘offer letter’ from other companies only to bargain with their present employers for a desired level of pay, position, etc., while all the while they never had any intention of leaving their present employers, as they have been satisfied in all other respects.


By M. Prabhakar Rao, Author of "Mayhem Of The Miserables!", http://www.smashwords.com/books/view/52075  | 01 26 2010 05:02:47 +0000
1
0

As organisations do a background check after interview for selected candidates, so as offered candidates do background check on the organisation regarding the position, people, pay, prospects and policies. It is the brand name which its current and ex-employees are carrying matters at this time.

Generally, before the relationship is established between the employee and employer it is all to do with evaluating various risks and coming up with mitigation strategies.


By AKNR Chandra Sekhar, Manager-Release Management, ANZ Operations and Technology  | 01 25 2010 19:18:41 +0000
1
0

Looks like they are using your offer letters to secure a better pay in their current jobs. Complete the due diligence of selecting the candidate after going through a detailed process including checking his background and all his references thoroughly and do find out. of how keen he is in joining your client.


By Atul Joshi, Assistant General Manager-Business Development, Flexican Bellows and Hoses Pvt.Ltd.  | 01 25 2010 16:51:00 +0000
0
0

This is one thins which is a challenge in the recruitments process.We could do the following checks to reduce it:

-Proper Need Analysis.

-Build a rapport with the candidate .

 


By Ashutosh Pandita, Sr Business Manager-IT Search, Quadrangle-Infoedge India  | 01 25 2010 15:22:32 +0000
0
0

Yes esteemly agree with Mr Ashoke kusari


By Sunil Dogra, Unit Head, CARLTON LONDON  | 01 25 2010 13:58:20 +0000
2
0

Hi,

While I agree that this situation prevails I would say that the reasons are innumerable. (i)  Many times a contender is just looking out to evaluate his market value, this can be done only if he receives some offer (ii) many times a contender genuinely applies for better salary but on receipt of any offer from other company, his existing employer negotiate with him and retain him, if he was important for them, (iii) many times a contender is invited using his resume placed on any job portal. In this case we should understand that all the candidates, who have placed their resumes on the portal, are not looking for a job change. They put it just for the sake of putting it Or put it for future opportunity. (iv) Yet, some other times, a candidate may have recently changed his job but he is still curious to know if he can still be offered more salary and better designation, thus he goes ahead while talking to recruitment consultant, but when the time of interview arrives, he refrains of.

So inspite of the fact that this is a real problem in placement industry, there is hardly any solution.

Pankaj

http://www.ArticlesForKnowledgeSharing.com

 

 

 

 


By Pankaj Trivedi, Manager Operations, TheIndiaJobs.com  | 01 23 2010 08:47:23 +0000
0
1

I think we should ask strictly but in a polite professional way to our candidates of their seriousness at the prior process of validation.


By Priyanka Vinda, Employee, Info Edge (India)  | 01 23 2010 07:58:11 +0000
0
0

First of all the employer should scrutanize as what kind and capacities of candidates they want because the employer deffinitely has a idea as what he require. Next before selecting the candidates through interview select through their CV`s. Off course try to get as much reality as what has been expressed in CV. If you are convinced with some candidates then call them interview and be realistic as what is your company like and the working culture and the finally the salary package. And also ask the candidate as what he is looking forward to have sincerely. So a fair clear understanding will atleast make the candidate think to start with the company with a jubiliation.  You know these days the employee and the employers both are clever each other. so the only thing that bring each other to work is fairness by employer which inturn benefit the company.


By shaik , QA&QC-Executive, Carton Print packaging company  | 08 03 2010 20:28:07 +0000
0
0

Hey interesting debate guys,

yes I have seen this happening in many companies. According to me its not the fault of the candidates. Everyone of us want a job, the major reason why a candidate rejects to join a company is he may be paid low package or the company profile may not be good.

Niraj good argument and the points you mentioned are excellent.

Thanks and keep sharing your valuable thoughts............     


By Samir Das, Tech Architect, Infosys  | 01 30 2010 09:07:51 +0000
1
0

I don't think so.

1.Sometimes prossessing time from the company also matters.

2 Already companies have created a fear of reccession,because of which candidates apply at different places, to get a job somewhere. And when everyone asks the candidate to wait, whoever calls the candidate first with good opportunity, naturally the candidate is bound to go there.

3.Also sometimes the company makes last minute changes such as payroll policy, change in location, or the job profile, which the candidate may not be aware of, or might not have planned earlier. This is also one reason because of which a candidate say NO at the last minute.

4. The candidate may prefer higher education which the company may or may not entertain. Some companies provied opportunities for a candidate to study further, some companies do not have such policy. This is also one reason.


By Aditya Awathare, B.Tech/B.E. student, AISSMS COE Pune  | 01 26 2010 15:44:05 +0000
1
0

yes,I agree that some where Mr. satwinder is right..

 


By archana naresh kumawat, B.Com student, saurashtra univrsity  | 01 26 2010 09:53:26 +0000
1
0

This might be a professional hazard for recruiters. Is there a way out? I don't think so except to tolerate, sigh and get on with the process.

If the recruiters are deeply interested to decrease (not eliminate) the chances of a candidate turning down the offer at the last minute then they can try all the known means available to tighten the recruitment and selection process. Particularly the selection part. 

 


By Azhar Kazmi, Professor, King Fahd University of Petroleum & Minerals  | 01 25 2010 19:25:07 +0000
2
0

I don't think only supply-demand can answer the problem faced. Basically the employee engagement starts before people come on board. I can just list few reasons from my side

1. May be after getting offer selected employee start gathering the info about prospective employer in detail. They talk with ex employee / present employee ..

2. Many times the whole experience of selection is not smooth and it gives bad exp about company to resource. Esp it happens at mid senior level. Many times delay in waiting, procrastinating the  interview.

3. Few times the interviewer selects a resource, but leaves a bad impression as colleague / manager

Niraj Sahay


By Niraj Kumar Sahay, Practice Manager, Wipro Technologies  | 01 25 2010 15:10:07 +0000
1
0

we have little control over these things because job market is full of choices. Take my example I am pursuing MFC degree, at the same time I have applied to PO Exam in SBI and IAS prelimins. Now if i will be selected in PO exam I am not gonna join no way. But if i can make it in IAS i will join. why? Because PO exam is not more appealing to me than my present degree and IAS is much more appealing..... SO JUST TRY TO MAKE SURE THAT YOU SHOW YOUR JOB IN SUCH A WAY TO THE CANDIDTATE THAT HE GIVES FIRST PRIORITY TO YOU. AND ONE MORE THING CANDIDATE WILL NEVER TELL YOU THAT "I AM NOT SERIOUS ABOUT THIS JOB". thanksssss Buddy!


By wasim akbar lone, Master in Finance and Control(MFC)  | 01 25 2010 14:25:17 +0000
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