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Topic : BPO V/s KPO
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Will KPO overtakes BPO??

Created by : Venkatesh Rao, Asst. Manager/Manager -(NonTechnical), Genpact  | 09 05 2008 12:30:09 +0000
Industry : ITES / BPO / Customer ServiceFunctional Area : Outsourcing(Operations)
Keywords : BPO KPO Overtakes
Activity:  541 views;  last activity : 12 03 2010 08:03:08 +0000

India is gradually moving towards KPO(Knowledge Process Outsourcing) from BPO(Business Process Outsourcing). India has taken a step forward after being successful in BPO.
  
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cetiainly yes,, KPO unlike BPO is not just restricted to information technology. It specializes in various other challenging sectors namely business research, Clinical research, Intellectual property research etc. The KPO exports are estimated to be around $12 billion at the end of 2010. The future of KPO appears to be bright and is expected to achieve a high end of BPO at the end of 2010..
By Venkatesh Rao, Asst. Manager/Manager -(NonTechnical), Genpact  09 05 2008 12:30:09 +0000
 
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I certainly agree to you  venkatesh rao, 

No matter KPO is a step ahead of BPO but this does not mean the end of BPO and it will continue to be successful in India . BPO has its own way to solve a particular problem. The BPO market is long term in nature as compared to the KPO market With every passing day the BPO market base is expanding and so is the various processes outsourced through it. BPO includes Data processing, Basic data entry, Setting up of a bank account, Department Outsourcing, Provides technical support, Provides email support to its customers etc.  
By Lakshmi Kumar Reddy, Asst. Manager/Manager -(NonTechnical), IBM-Daksh  09 05 2008 12:33:34 +0000
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Now KPO's are increasing but it wont over take BPO. In India BPO is in big success
By Shankar , CEO/MD/Director, Infosearch bpo Services  | 12 03 2010 08:03:08 +0000
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