Would changing warranty coverage reduce complaints?

I do not understand how can complaints reduce on warranty terms. If I buy a product with or without warranty and then I have a problem in the product, I will definitely register a complaint. The only difference is if its under warranty I do not need to pay and other wise pay for the services. The PRODUCT QUALITY can definitely reduce the complaints ratio. So give warranty on everything you are surre of quality and do not on parts/services where it is not feasible.

Only by giving proper service after selling a product you can reduce consumer complaint.Most of the consumer complaints are based on defeciency in service.

customers are still not clear about guarentee and warranty (some ppl think both are same) so any thing you give they will be happy while buying. creating awareness about them is a requirement now. "*Conditions apply" statements must be straight rather than implying, think that is ethical too. This can definitely build trust among suspects and prospects

Your product determines the warranty. Warranty is offered to induce confidence in customer. It is a tool for better sales of that particular product. Product quality & its brand recognition itself compliments warranty offered.

Before giving any suggestion, it is better to know our weakness. Where we are lacking in applying laws in our country. Will changing in warrranty condition make any difference? I think most of us always put all the blame on system instead of rectify the things, system around us. Changing in warranty condition or in any other things will not going to make any difference till we are not aware about the general laws and our rights. So instead of changing warraty condition, we have to change ourself first awareness about laws is must before changing any term and conditions. 

The customers may be benefited by extended warranty but for you to keep the customers happy, bring  in quality products in the first place and make sure no complaints arise. I agree to your words only if the customers complaints are attended immediately, if not , obviously a company cannot set up another department for quality complaint processing

Coustomers go for quality products. guarantee is just the commitment by the guarantor towards the quality of product. It may attract new buyers but does not really contribute towards maintaining the customer base

Do not change warranty coverage terms and conditions but simplify them in such a way that they are understood correctly by all, so chances of disputes are less. It is usually the interpretation of the warranty terms and conditions which create a conflict or problems,  if they are written out in "COMMON MAN LANGUAGE" it would sort out most of your problems.

Warranties come with certain conditions applied. And these conditions are so stringent that most of the  complaints go against one of the implied conditions given under the warranty. So some or the other way the complaints are not solved completely. Therefore, i feel if one has better warranty coverage he/she is no way reducing his/her complaints against the purchased product or service.  .... Thank you, Manish N

Cheers!!

The true costs of warranty in products of complex systems and/or complex distribution and service systems (such as autos, transportation, and electronics) are proving to be enormous and intractable for the OEMs (Original Equipment Manufacturers). And when the cost is huge, I don't think the complaints will decrease.