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Simple words... tough action ....great results !!!! No one can make you serve customers well - That's because great service is a choice. Years ago, my friend, Harvey Mackay, told me a wonderful story about a cab driver that proved this point. He was waiting in line for a ride at the airport. When a cab pulled up, the first thing Harvey noticed was that the taxi was polished to a bright shine. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for Harvey. He handed my friend a laminated card and said: 'I'm Wally, your driver. While I'm loading your bags in the trunk I'd like you to r...
Insight: "Don't be a duck. Be an eagle...." deleted from your view.
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DO READ WITHOUT FAIL. Feb 21, 2008 10:55 am Email from the boss Mail sent by Narayan Murthy to all Infosys staff: It's half past 8 in the office but the lights are still on... PCs still running, coffee machines still buzzing... And who's at work? Most of them ??? Take a closer look... All or most specimens are ?? Something male species of the human race... Look closer... again all or most of them are bachelors... And why are they sitting late? Working hard? No way!!! Any guesses??? Let's ask one of them... Here's what he says.... 'What's there 2 do after going home...Here we get to surf, AC, phone, food, coffee that is why I am working late...Importantly no bossssssss!!!!!!!!!!!' This is ...
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Makrand Bhave
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| 3 years ago
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WOW!! Isnt it great to have a boss like Mr. Murthy?? You bet. Working late is a fad amongst today's younger generation. And I am glad that someone actually answered what he did!! At least he was honest!! Most wouldnt answer honestly. Time saved is...
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Deepak Bhargava
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| 3 years ago
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nice.. article.. but not apply on practical life
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Upendra Pratap Singh
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| 3 years ago
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An excellent article for professionals and managers.
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Insight: "DO READ WITHOUT FAIL" deleted from your view.
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Letter from Banta Singh of Punjab to Mr. Bill Gates of Microsoft Subject: Problems with my new computer ....... Dear Mr. Bill Gates , We have bought a computer for our home and we have found some problems, which I want to bring to your notice. 1. There is a button ’start’ but there is no ’stop’ button. We request you to check this. 2. We find there is ‘Run’ in the menu. One of my friends clicked ‘run’ he ran up to Amritsar ! So, we request you to change that to ’sit’, so that we can click that by sitting. 3. One doubt is whether any ‘re-scooter’ is available in system? I find only ‘re-cycle’, but I own a scooter at my home. 4. There is ‘Find’ button but it is not working properly. My wife...
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Kujnish Vashisht
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| 3 years ago
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Gates selling windows to pay his Bill(S)
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Deepak Bhargava
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| 3 years ago
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Santa singh...
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Insight: "Why is Bill Gates selling Windows ?" deleted from your view.
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PLEASE BE CAREFUL WHENEVER YOU'RE USING A PC AT A PUBLIC PLACE (Like INTERNET CAFES..ETC). CHECK THE BACK OF THE PC AND SEE IF THE BELOW DEVICE IS THERE..IF SO..DO NOT USE IT!!!! New storing device fits at the end of the keyboard cable connecting to the PC specialized to save all typed keys in it… Mostly could be used in net cafes, exhibitions, hotels and airports therefore be careful especially the people who use the internet in these places to enter their bank accounts online or any other important sites. After you enter the bank account and leave the PC it will be easy to open your account again as all what you have typed has been saved in the Black device. Therefore, ...
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Veejay Bhatia
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| 3 years ago
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Thanx Girish, never knew this. Definitely should be careful, thanks
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Deepak Bhargava
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| 3 years ago
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good one.. not aware abt this trick..
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GUNDUPAGI MANJUNATH
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| 3 years ago
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This how we are technically strong.Bloody people they don't use for good things . Thanks at least you informed .Keep it up
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Insight: "New FRAUD strategies - Keyboard" deleted from your view.
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Please let me know your concern.
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Mallikarjuna Gupta Bhogavalli
| Commented
| 3 years ago
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It all depends in which company you work, the HR guys and the relation you have with the manager and the HR
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Deepak Bhargava
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| 3 years ago
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They have a prcoess to follow but hardly see any execution on it.
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Trends: "Do the Company cares Employee during Exit ??" deleted from your view.
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There is evidence suggesting that behavioral training through modeling exercise can increase an individual’s ability to exhibit charismatic leadership qualities. Finally, there is accumulating research showing that leaders can be trained in transformational leadership skills. Once learned these skills have bottom-line results, whether it is in the financial performance of Canadian banks or the training effectiveness of soldiers in the Defense Forces. What kinds of things can individuals learn that might be related to higher leader effectiveness? It may be a bit optimistic to believe that we can teach vision creation, but we can teach implementation skills. We can train people to develop an ...
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Deepak Bhargava
| Commented
| 3 years ago
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gud article
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Deepak Bhargava
| Commented
| 3 years ago
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nice article
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Insight: "Finding and creating effective leaders" deleted from your view.
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Positive thinking brings inner peace, success, improved relationships, better health, happiness and satisfaction. It also helps the daily affairs of life move more smoothly, and makes life look bright and promising. Positive thinking is contagious . People around you pick your mental moods and are affected accordingly. Think about happiness, good health and success, and you will cause people to like you and desire to help you, because they enjoy the vibrations that a positive mind emits. In order to make positive thinking yield results, you need to develop a positive attitude toward life, expect a successful outcome of whatever you do, but also take any necessary actions to ensure your succ...
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ARUNACHALAM RAMANATHAN
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| 3 years ago
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superb one It will motivate many people
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Deepak Bhargava
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| 3 years ago
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gud article!!
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Girish Nair
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| 3 years ago
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very good one..... a very positive approach can change our living.... definetely a good advice....
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Insight: "Positive Thinking-Your key to success" deleted from your view.
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Dirty Habit #1 –Looking down at the floor when speaking to someone. You must learn to look at someone directly in their eyes when speaking to them. If you were taught that staring at people was impolite, you’re absolutely right. However, this does not mean you can’t look at someone in his or her eyes. Dirty Habit #2 – Slouching when you’re standing or sitting down. Stand up straight. In our society being tall is a good thing. When you slouch you appear much shorter. Not only will standing straight make you look taller but it will also give you a confident look. Dirty Habit #3 –Frowning and not smiling enough. No one likes to spend time with someone who’s in a bad mood. If you’re not feeling...
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Gargi Sinha
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| 3 years ago
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Did u know that most important skills one required is LISTENING skills, listening skills are more important that speaking skills. If you are not able to listen with concentration, then there is no point in speaking. Thank u Anurag... We shall work...
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Deepak Bhargava
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| 3 years ago
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gud article
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Bhanwar Singh
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| 3 years ago
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Good One! really helpful, I have 1-2 of these Dirty Habit and now working on them..Thanks.
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Insight: "12 Dirty Habits That Prevent You From Developing Exceptional People Skills" deleted from your view.
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The Ten Characteristics of Servant-Leaders Listening (others; self; reflection) Empathy (recognizing, accepting uniqueness in people) Healing (transformation and integration of self and others) Awareness (general, esp. self-awareness) Persuasion (rather than use of authority) Conceptualization (think the future; dream great dreams; beyond every day reality) Foresight (learning from the past, realities of the present; consequences of decision) Stewardship (holding something in trust for another) Commitment to growth of people (each individual within the organization) Building community (within the organization)
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Deepak Bhargava
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| 3 years ago
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This is is one of the most popular leadership models around today. Developed by Robert K. Greenleaf in 1970. However, the concept is thousands of years older than this. Chanakya or Kautilya, the famous strategic thinker from ancient India, wrote...
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Insight: "The Ten Characteristics of Servant-Leaders" deleted from your view.
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There is evidence suggesting that behavioral training through modeling exercise can increase an individual’s ability to exhibit charismatic leadership qualities. Finally, there is accumulating research showing that leaders can be trained in transformational leadership skills. Once learned these skills have bottom-line results, whether it is in the financial performance of Canadian banks or the training effectiveness of soldiers in the Defense Forces. What kinds of things can individuals learn that might be related to higher leader effectiveness? It may be a bit optimistic to believe that we can teach vision creation, but we can teach implementation skills. We can train people to develop an ...
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Deepak Bhargava
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| 3 years ago
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gud article
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Deepak Bhargava
| Commented
| 3 years ago
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nice article
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Insight: "Finding and creating effective leaders" deleted from your view.
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